Hi
Mtn somehow thinks my friend used R25,000 worth of data on his blackberry.
I know for a fact that he does not connect his phone to a computer to use it as a modem so how on earth can MTN try to charge him 25k? What can be done?
Help plz.
Mtn somehow thinks my friend used R25,000 worth of data on his blackberry.
I know for a fact that he does not connect his phone to a computer to use it as a modem so how on earth can MTN try to charge him 25k? What can be done?
Help plz.
. A few hours later I logged on again only to find out they reset my usage to what it was before. Sometimes they just screw up.
Why this happens is bordering on fraud on MTN's side but they are covered well with the contract the client signed on day one. Of all the networks in South Africa only MTN practice this unethical behaviour. The story goes like this: The network makes it clear to the customer regarding his responseability to pay any bills regardles when they occured ! A harmless and logical looking contract statement,however what happens next is the tricky part. The network will accurately monitor the data usage (supposed and entitled to do) and when 'aggressive' network behaviour is noted the customer is doomed. MTN will begin to 'strategically' delay the accurate billing it sends to the customers service provider. Instead a substantially lower 'estimated' bill is send. They are entitled to do that. Read the 'small print'. If all this end up later in court, MTN is covered all around. Now, the customer thinks MTN has shoot themself in the foot and charged him less for the data used and next month even more data will be used. By the time the 'thrue' usage is handed over to the customers service provider the bills go into 1000's of rand ! And the customer has to pay. Is absolutely nothing he can do. 1 for MTN, 0 for Piet Pompies.
