Vodacom Network - No TX RX on VOICE CALLS - Vodacom SP

UIScotland

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Hi Guys,
Does enyone else have or had the same problem. I'm a contract subscriber here's the problem:
1.) My account is paid up to date.
2.) I've got full signal.
3.) No voice call on Vodacom Network.
4.) No voice call in any area.
5.) Problem started 4th November 2010.
6.) I've logged problem with VodaCom on 4th, still no network service 14th Nov. They keep telling me they are investigating the problem and will get back to me with-in one working day. ( It's been one hell of a long working day.!)

What I've tried is:
Different Cellphone's with simCard , makes no difference still don't work.
My Vodacom 3G Data Card also on contract dont work anymore, cant phone from it anymore.
I've done a sim Swap, dont work.
I switched my phone from 3G to GSM restart and back, dont work. MTN and Cell C sims work no problem. PLEASE IF SOMEONE CAN HELP or Give ME a Director or some Clever Dude at Vodacom who will sort this out for me.
Vodacom's response we won't cancel your contract because you dont have service anymore even if we can't fix it, you signed for 2 year and have to pay for your contract even if you dont have service! I've been with Vadacom since 1997 and will never renew my contract with them again. Vodacom your service suck! Skunks Ass!
 
I am intentionally reviving an old thread because I am having the exact same problem as the OP.

I have full signal. I have 3G internet and BBM and everything else through BIS.
I have plenty of money on my phone (I am on prepaid).
My device is working perfectly.

I have no service. I cannot make calls or receive calls. I cannot even call support. I cannot check my balance or access MyMenu.
I don't know how long this has been going on because I have not tried to make or receive any calls in the last few days.

Is anybody else having the same problem?
Can anybody help me get this fixed?

(PS: telling me to reboot my phone does not count as a solution.)
 
Hi

What area do you live in or is the issue occurring in ?
What Blackberry device are you using ?
Can you PM the last 6Digits e.g 9101_x of your Sim card the ones that are written in Bold, as there is 2-3 batches of sim cards that are faulty with Blackberry Devices and cause totally weird issues.
 
Hi Sphere,

Problem occurs wherever I am. Yesterday I rebooted my device (again) and had service for about an hour before I got booted off the network again. I was quite far from home, which is where I noticed the problem initially.
I am using a BB Torch. All my software is up to date. As to the SIM cards - my SIM card is about 3 years old. I have had the number since about 2000, and had the SIM replaced in about 2008 when I lost my previous phone. I didn't get the SIM with the Blackberry. I only got the Blackberry about 4 months ago and popped my SIM into it. It worked fine for 3 months (other than the usual Vodacom BIS downtime and constant problems with connecting to the internet and whatnot).

However, I am starting to think that there may be a problem with my device and will take the matter up with RIM. I still believe Vodacom's Blackberry services and network are major suck, but I won't rule out the fact that there may be a problem on my device. I don't believe there is though, but I'm not ruling it out.
 
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