Data Bundle Balance Zero/Missing Data - April 2010

[corp]

I bought a 600MB data bundle on the 28th March. I have a SGS and use 3G watchdog to monitor my usage and use wifi when at home and office. I woke this morning with an sms from Vodacom stating that costs are now being deducted from my account as my bundle is finished According to my data usage I have only used about 260MB. This is ridiculous. 3G watchdog has been mostly accurate for the last few months (give or take a small error margin) so why would it be wrong now? I am almost certain Vodacom messed this up and now I am struggling to get hold of customer care.

Has this happened to anyone else before because I think this is bollocks and I want it sorted asap?

[VodacomData]

I bought a 600MB data bundle on the 28th March. I have a SGS and use 3G watchdog to monitor my usage and use wifi when at home and office. I woke this morning with an sms from Vodacom stating that costs are now being deducted from my account as my bundle is finished According to my data usage I have only used about 260MB. This is ridiculous. 3G watchdog has been mostly accurate for the last few months (give or take a small error margin) so why would it be wrong now? I am almost certain Vodacom messed this up and now I am struggling to get hold of customer care.

Has this happened to anyone else before because I think this is bollocks and I want it sorted asap?

You can pm me your 3G number and i will check the usage for you.

[corp]

Thanks. PM sent.

[xrapidx]

I bought a 300MB data bundle on 2011/03/23 which was supposed to expire 2011/04/30, I used just over half.

This morning I get an SMS that my data bundle is up (I still had around 140MB last night)

I log onto the Vodacom site and see this:
Data Bundle Reset 2011-04-01 00:46:52 - - 0 -122063872

Vodacom just decided to remove my bundle.... So far you have charged me R5.42 after removing my PAID FOR BUNDLE that hasn't expired?

THEN - I go and buy a 600MB data bundle, and check my data balance directly after the purchase, 585.60 MB, which is not 600MB - where'd the 14.4MB go?

Something seriously dodgy with their system. Anyone else have this problem?

I'm on a Topup contract.

[corp]

I am quite unfortunate today too. I have used about R20 so far on data. See thread link below. I am hoping to get an answer to what is going on soon.

http://mybroadband.co.za/vb/showthre...e-Balance-Zero

[xrapidx]

I am quite unfortunate today too. I have used about R20 so far on data. See thread link below. I am hoping to get an answer to what is going on soon.

http://mybroadband.co.za/vb/showthre...e-Balance-Zero

Yip - seems like the same as me.

[Valis]

Nope, my data are tight, not loose.

[Freaksta]

WTF... Mine is also messed.. I had to also buy another bundle this morning because mine expired when it wasnt ment to... They better fix this.

[Freaksta]

Having the same problem.... Had to spend R88 on a new bundle

[VodacomData]

number?

[corp]

So tell us VodacomData...any idea to what is going on yet?

EDIT: I just read the PM from you. Thanks for sorting it out.

Sent from my GT-I9000 using MyBroadband Android App

[VodacomData]

So tell us VodacomData...any idea to what is going on yet?

EDIT: I just read the PM from you. Thanks for sorting it out.

Sent from my GT-I9000 using MyBroadband Android App

Welcome

[xrapidx]

Mine has been restored

[Mike Hoxbig]

Nope, my data are tight, not loose.

LMAO

[VodacomData]

WTF... Mine is also messed.. I had to also buy another bundle this morning because mine expired when it wasnt ment to... They better fix this.

Hi Freeksta , please pm me your number so i can check what happened to the data