Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

[gifs]

Location: Northcliff, JHB
Time of issue: since 10:00 on 2 April 2011
Device (Huawei / ZTE): Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: None
www.speedtest.net results (if possible):

Any other information relevant to the problem: Very slow speeds as above. Same problem with two different speedsticks, one on a router, other directly connected to a pc.

[Dolby]

Location: Randpark Ridge
Time of issue: Whole Day
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): http://www.speedtest.net/result/1277953299.png (0.33 down and 0.08 up)

I notice Randpark Ridge, North Riding and Northcliff are having issues again *sigh*

EDIT ; and now only on EDGE. I'm thinking of selling my Cell C card shortly

[Stasoft]

Location: Summerstrand , Port Elizabeth
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): http://www.speedtest.net/result/1279250493.png


My problem is not the speed,but the constant disconnects all the time. It is not specific to a particular laptop or PC etc.
I have had more than 8 disconnects just this morning. I am very fast loosing faith in this product.

*edit* It is now so bad that I can't keep a connection at all for longer than 15 mins. Switched over to wired lan now.

[Cell_C]

Location: Summerstrand , Port Elizabeth
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): http://www.speedtest.net/result/1279250493.png


My problem is not the speed,but the constant disconnects all the time. It is not specific to a particular laptop or PC etc.
I have had more than 8 disconnects just this morning. I am very fast loosing faith in this product.

*edit* It is now so bad that I can't keep a connection at all for longer than 15 mins. Switched over to wired lan now.

Good day Stasoft

what modem are you using ??
and what area are you in please

Regards
~AM~

[gifs]

Good day Stasoft

what modem are you using ??
and what area are you in please

Regards
~AM~

uhhhmm, he clearly states these in his post??

What about all the issues in the Randburg Area?

[Cell_C]

[QUOTE=gifs;6034164]uhhhmm, he clearly states these in his post??

Im sorry never saw that he stated he has a ZTE or E1820 modem
and that Summerstrand , Port Elizabeth has more then one tower.
so to have all detail we can better assist !


At ***Stasoft please PM me when can thanks

~AM~

[Stasoft]

PM Sent

[Vee]

For reporting New Problems in this thread (all the information is required)
Location: Brackenfell, Cape Town
Time of issue: All day every day since 01/05/2011
Device: Huawei E1820
Contract Type: pre-paid 5gig
Existing reference numbers from Helpdesk: Trouble Ticket 1363662, 1319420 and awaiting the new one logged on the 02/05/2011(2 delete without being read responses from the latest mail)
Speedtest Result: http://www.speedtest.net/result/1280047627.png
Any other information relevant to the problem:
Tower: 45542, Brackenfell Convenience Center
RSSI: 65bdm
RAT: 3g
External Arial

[renierp]

Im sorry never saw that he stated he has a ZTE or E1820 modem
and that Summerstrand , Port Elizabeth has more then one tower.
so to have all detail we can better assist !

You are still avoiding the issues in Randburg. The connection was still very slow and unstable yesterday. I have to reboot my router every few minutes to get a connection, which is horribly slow and only lasts for a few seconds/minutes if I am lucky.

[Cell_C]

You are still avoiding the issues in Randburg. The connection was still very slow and unstable yesterday. I have to reboot my router every few minutes to get a connection, which is horribly slow and only lasts for a few seconds/minutes if I am lucky.

Good day renierp

Like stated if having an issue with your area please fill in this

Location (address were you stay narrow down):
Time of issue:
Device:
Contract Type:
Existing reference numbers from Helpdesk:
Speedtest Result:
Any other information relevant to the problem:
Tower:
RSSI:
RAT:

I do not avoid any issue, when you send me this note i take them all and compile, a list and send them off, to correct division, and push then for an up date.
ask any one i help i put my all in to it, as per gift the sarcastic comment not called for.
i understand the frustration, but no use complaining and not giving me detail, please just bear with me, i am doing my best

Regards
~AM~

[Pansyfaust]

Location (address were you stay narrow down): Esther Roberts Road, Glenwood, Durban
Time of issue: All the time really
Device: E1820
Contract Type: pre paid(paid 3k on april 1st)
Existing reference numbers from Helpdesk: 1358652
Speedtest Result: tried to do one now and page time out....
Any other information relevant to the problem: Well its been like this since the end of april-beginning of may. Has trouble staying connected for more than 10 minutes or is very inconsistent with speeds. IT opens half a webpage blisteringly quickly and then takes ages too load the rest of the page
Tower: 30551
RSSI: -81db- 77db
RAT: HSPA +
I've pmed you before AM, at the end of April already, you then phoned me and promised to help sort it out. I've had this help desk number for about 3 weeks now, and nothing has come of it. A technician was promised to come out to my place. I blame the holidays and i know there were alot in the past 2 weeks, but you can understand my frustration when i cant stay connected when all the signal strength indicators says i can. I know you had a big meeting with the bosses yesterday, maybe some feedback(if your allowed to that is?) I really need to sort this out and I was promised that a technician would come out to where i live so a they can see the situation and can recommend what i do and. If that still fails i must return this speedstick and get mtn or vodacom or whatever as the full services promised were not delivered and get my full refund - minus the data i've so far used. And i will not pay a "handling" fee for a device when its obviously not the devices fault, but the network.

[morkhans]

Good day renierp

[SNIP]

Regards
~AM~

Besides some of the additional info like Towers etc. He has posted here: http://mybroadband.co.za/vb/showthre...=1#post6025446

[Cell_C]

Besides some of the additional info like Towers etc. He has posted here: http://mybroadband.co.za/vb/showthre...=1#post6025446

Thank you morkhans

[renierp]

Besides some of the additional info like Towers etc. He has posted here: http://mybroadband.co.za/vb/showthre...=1#post6025446

Thanks Morkans... your words were nicer than mine would have been. ;-)

PM sent @Cell_C

[SarelSeemonster]

Location: Trichardt Rd, Lyttelton, Centurion
Time of issue: Started happening on May 3, 2011
Device (Huawei / ZTE): Huawei E1820
Contract Type (pre- or post-paid): 2x prepaid 5GB SIMs
Existing reference numbers from Helpdesk: None (haven't logged anything yet)
RAT (2G/3G/HSPA+): 3G (blue light) while idle, it seems, but then always switches to HSPA+ (cyan light) as soon as there is traffic, and then goes back to 3G again when idle for a short period (a few seconds). It's been doing that from day 1, though.
www.speedtest.net results (if possible): http://www.speedtest.net/result/1281317561.png
Cell ID (if possible): 22492
RSSI (if possible): -73dBm

Any other information relevant to the problem:

Web pages have started timing out intermittently. Just now I had to refresh 3 times before I was able to load the mybroadband.co.za website. The first two times only "Connecting to mybroadband.co.za..." showed in my browser and then it eventually timed out ("The connection has timed out. The server at mybroadband.co.za is taking too long to respond"). When it did finally load, it took almost a minute. This is the first time I have had such an issue. Web pages have always loaded very fast for me in the past.

A traceroute done immediately after the first timeout:

C:\>tracert -d mybroadband.co.za
Unable to resolve target system name mybroadband.co.za.

Tried a second time right after that, and then it did resolve:

C:\>tracert -d mybroadband.co.za

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 * * * Request timed out.
2 203 ms 209 ms 109 ms 41.157.83.14
3 * 144 ms 69 ms 10.0.238.34
4 459 ms 159 ms 189 ms 41.157.83.14
5 * * * Request timed out.
6 * * * Request timed out.

Ping test done right after that:

C:\>ping mybroadband.co.za

Pinging mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=477ms TTL=53
Reply from 41.203.21.137: bytes=32 time=67ms TTL=53
Reply from 41.203.21.137: bytes=32 time=477ms TTL=53
Reply from 41.203.21.137: bytes=32 time=87ms TTL=53

C:\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SarelSeemonster-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Cell C:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Cell C
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 197.169.xx.xxx(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 41.157.83.51
41.157.83.50
NetBIOS over Tcpip. . . . . . . . : Disabled

Mobile Broadband adapter Mobile Broadband Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card #
2
Physical Address. . . . . . . . . : 00-1E-10-1F-C6-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes