The last time I wrote an open letter you and CELLC were fantastic, so forgive me for another one but I hope I will be lucky and get another response.
As you know I have two RBM HD 200 phones, had them for a while now. I have had issues with them for quite a few weeks but I never complained about them, however I have had enough that I am stuck paying R500 a month for 2 years on something I can't use.
We are having the following issues:
These phones have serious issues with wireless, losing connection, struggling to get a DHCP address, wireless not working once phone has gone from standby mode to normal mode (even with power saver disabled)
Plugging in a pair of headphones for audio only gives me mono at best, in other words only one ear of any pair of headphones works. Believe me I have tried a lot of pairs and the same issue with both phones. I assume it has to do with the contact the headphones jacks and the phones.
Battery life is disgusting, if I fully charge it and leave the phone by its self doing nothing, neither lasts longer than 4 hours at most. If I am using the phone then I am lucky if I get 30 minutes out of it. In an act of desperation I flashed the original OEM firmware onto my phone (left my wifes the RBM firmware) and I still have the same issues.
Calls are dropped the whole time even while I am standing still and have full coverage. Other users can't hear me or I can't hear them, sounds like a fax on the one side. Not sure if this is these phones or the network?
Data constantly goes from CELLC network to roaming where I can't get any data. Again this issue both phones different locations, however my CELL C blackberries don't have this issue. So once again network or phone?
I am not someone to moan and in fact I praised you personally Lars for organising these as I know it was a headache but I actually regret getting these phones as they are as good as a door stop. I haven't spoken to my local CELL C store as they became even more rude once your staff got personally involved so as a result I refuse to even look at Somerset Mall store again.
Any assistance would be appreciated