I noticed on my CLOSER account from Telkom the other day that I was being charged for calls to "Telkom" landline numbers even though I was paying for Closer which allows 1300 free minutes per month. I called Telkom and was told that those are calls to "Third Party" numbers i.e. Neotel or Vox or whatever and are chargeable. The only way I will know I'm calling a chargeable number is that there are three beeps before the number starts ringing.
If I'm not mistaken, if you call a VOIP number from a different company that number gets money back (from the call you're making), so you're paying a) to Telkom for the call or for having Closer; b) probably a further percentage to Telkom from the VOIP company for allowing the service; c) to the person you're calling and d) the VOIP company that must make money.
I have no problem with people being in business to make money. I have, however, a huge problem with the numbers being Telkom numbers so I don't know that I'm calling a VOIP number and therefore don't have the choice of not making that call from my Telkom line. Also, more and more call-centres are using VOIP so the calls end up being really long (due to: slow replies by the call centre; long recordings or long explanations - after all it benefits that company to keep you on the line for as long as possible) and my phone bill goes up every month.
Why do these VOIP numbers not have different prefixes like 087 etc so that they are identifiable?
....or am I getting this all wrong?