Openweb uncapped ADSL feedback

[Rade]

Are you guys still experiencing a problem?

Hi MrBEEP

Im still experiencing terrible torrenting speeds. Currently getting 0.4kb/s, over 2000 seeds.

My news server speeds have improved though (+-60kb/s).

[coralsea]

I'm still having a pretty rough time. Using a single TCP connection, no matter what port/host - I get between 0 and 15k. On average somewhere about 4k/s. Over time the connections will drop - making something which is annoying, far worse. Obviously the solution is just to spam a whole load of threads.

However, that only really helps for 'recreational' activities. Trying to actually get any work done using this gold account is simply madness. Checking out repos at 4k/s is not very exciting; At least checking it out remotely and making a tarball works :/

Another fun thing is that whatever filtering/shaping software is being used upstream is not releasing/timing out sockets correctly, after 2-3 days I am required to drop the connection for a while, otherwise only about 1/40th of attempts to connect to a host will reach it (TCP/UDP, ICMP seems fine) - this is not an issue on my side.

[Rade]

I'm still having a pretty rough time. Using a single TCP connection, no matter what port/host - I get between 0 and 15k. On average somewhere about 4k/s. Over time the connections will drop - making something which is annoying, far worse. Obviously the solution is just to spam a whole load of threads.

However, that only really helps for 'recreational' activities. Trying to actually get any work done using this gold account is simply madness. Checking out repos at 4k/s is not very exciting; At least checking it out remotely and making a tarball works :/

Another fun thing is that whatever filtering/shaping software is being used upstream is not releasing/timing out sockets correctly, after 2-3 days I am required to drop the connection for a while, otherwise only about 1/40th of attempts to connect to a host will reach it (TCP/UDP, ICMP seems fine) - this is not an issue on my side.

Hi coralsea, I used to have very similiar issues and at the end of the day it turned out to be my crappy chinese ADSL router causing the issues. Have you swapped out your router and tried another one in case this might be the problem.

My torrents have started to come alive again got almost a 800mb downloaded last night. I used to be able to pull up to 1.5/2gb+ overnight so still not what it used to be. Web downloads and news servers running at 100%.

[DrewChan]

Would like to report that my line is running stably at full speed - OpenWebs support guys rock ^_^
Well 340kb's - 380kb's which I think is decent on a 4mb line.

[MrBEEP]

Hey guys,

I have logged a fault with the upstream provider, and they have identified an issue. I do apologise. They are working on it and we are hoping for a full resolution before the weekend.

I'm still having a pretty rough time. Using a single TCP connection, no matter what port/host - I get between 0 and 15k. On average somewhere about 4k/s. Over time the connections will drop - making something which is annoying, far worse. Obviously the solution is just to spam a whole load of threads.

However, that only really helps for 'recreational' activities. Trying to actually get any work done using this gold account is simply madness. Checking out repos at 4k/s is not very exciting; At least checking it out remotely and making a tarball works :/

Another fun thing is that whatever filtering/shaping software is being used upstream is not releasing/timing out sockets correctly, after 2-3 days I am required to drop the connection for a while, otherwise only about 1/40th of attempts to connect to a host will reach it (TCP/UDP, ICMP seems fine) - this is not an issue on my side.

[MrBEEP]

Hi DrewChan,

That is excellent news! Enjoy!

Would like to report that my line is running stably at full speed - OpenWebs support guys rock ^_^
Well 340kb's - 380kb's which I think is decent on a 4mb line.

[Rade]

Hey guys,

I have logged a fault with the upstream provider, and they have identified an issue. I do apologise. They are working on it and we are hoping for a full resolution before the weekend.

MrBEEP, you just demonstrate what good ISP support is. You have claimed a very loyal customer in me due to your excellent support. Keep it up.

[coralsea]

Hi coralsea, I used to have very similiar issues and at the end of the day it turned out to be my crappy chinese ADSL router causing the issues.

It's not on my side, swapping to a SAIX account gives me max speeds for pretty much everything. I don't have any other IS accounts at the moment, as switching to uncapped was meant to resolve that. My modem('dumb' modem, not half-bridge) is reporting everything in norms, and my routing happens is handled by a rather beefy FreeBSD box next to me, and it's sure as hell not that.

A nice example - syncing mailboxes (IMAP, TLS), something that ordinarily is not shaped, most of the time it'll just max out at ~100. However for the last few days, since this cropped up :

Beyond abysmal.

That said, if it's an issue that has been confirmed upstream, then I guess it's just a matter of waiting it out. Hopefully I can survive on what's left of this old 2gb saix account

[PsyCLown]

Ok, a bit of a WTF...
Get home to find that the account has not been connecting since this morning?

Sent an email although now have to wait for feedback. Do not have any other ADSL account either >.<
This is getting a bit ridiculous now. Sent MrBEEP a message earlier this week, got no response.

Logged a call earlier this week as well about the current account being super slow.
Now today this? Hope we get some feedback now otherwise chances are we will be jumping ship as the parents need internet and do not like the issues we have been having recently.

EDIT: Alright, there we go. Got a response from the email which was sent and internet is working again. There is actually service this time and its fast, not sure what happened with MrBEEP or when we called in to the helpdesk?

[MrBEEP]

Latest update: There should already be a bit of an improvement, with things hopefully easing out this afternoon and evening.

If your problem persists past tonight, please email support@openweb.co.za and we will begin a personal investigation on your setup.

It's not on my side, swapping to a SAIX account gives me max speeds for pretty much everything. I don't have any other IS accounts at the moment, as switching to uncapped was meant to resolve that. My modem('dumb' modem, not half-bridge) is reporting everything in norms, and my routing happens is handled by a rather beefy FreeBSD box next to me, and it's sure as hell not that.

A nice example - syncing mailboxes (IMAP, TLS), something that ordinarily is not shaped, most of the time it'll just max out at ~100. However for the last few days, since this cropped up :

Beyond abysmal.

That said, if it's an issue that has been confirmed upstream, then I guess it's just a matter of waiting it out. Hopefully I can survive on what's left of this old 2gb saix account

[coralsea]

Yeah, it looks a bit better - but still a lot of timeouts and glacial performance on mail/svn/git/ssh/steam (something broken with shaping and ssl?). There's some work on the exchange closest to here, so I'll wait on that before I get in contact, on the off chance

[Rohan]

Is anyone else experiencing high latencies on IS today?

[kat06sa]

Is anyone else experiencing high latencies on IS today?

And connection problems

[MrBEEP]

There is currently a Telkom IPC fault causing issues on some of our backbones.

Engineers are attending to get it resolved for the crazy download weekend ahead. I myself have around 20GB's I need downloaded before tomorrow afternoon, so trust me, this is getting TOP priority!

And connection problems

[Rohan]

Thats good news MrBeeb, hope they sort it out quickly as my latency has gone up even more since I last posted. Hoping to play some BF3 tonight.

Tracing route to www-cctld.l.google.com [74.125.233.24]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 15 ms 14 ms 23 ms 196-210-215-1.dynamic.isadsl.co.za [196.210.215.1]
3 142 ms 142 ms 142 ms 196.38.73.113
4 125 ms 120 ms 121 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 128 ms 121 ms 120 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]
6 291 ms 301 ms 302 ms core1b-dock-pos-0-3-4-0.ip.isnet.net [168.209.201.61]
7 305 ms 312 ms 314 ms 195.66.224.125
8 341 ms 347 ms 327 ms 209.85.240.63
9 338 ms 328 ms 326 ms 209.85.252.45
10 428 ms 439 ms 446 ms 209.85.248.214
11 536 ms 439 ms 450 ms 64.233.174.105
12 514 ms 444 ms 430 ms cpt01s01-in-f24.1e100.net [74.125.233.24]
Trace complete.