Openweb uncapped ADSL feedback

[Doc Chuckles]

Hey Friends

Over the weekend, we will assign most of the business bandwidth over to consumer packages, so it should be much better than currently.

I guess that means the 2nd of july is a fact

[MrBEEP]

Nothing at this stage is a fact. Im afraid they have not given us a clear ETA

I guess that means the 2nd of july is a fact

[Ripykin]

I dont understand how mweb can be fine no problems?

[Zewp]

Hey Friends

Over the weekend, we will assign most of the business bandwidth over to consumer packages, so it should be much better than currently.

MrBeep, let me just take this time to congratulate you on this. This bold move really shows you keep your consumers' interests at heart.

You guys are awesome. :3

[free3dom]

Is anyone out there getting ANY international connection? And if so, on which OW package?

The reason I ask is that I am paying premium for a 1M Uncapped Gold PLUS account (an extra R80 p/m over standard Gold) and for the entire day I have not received a SINGLE byte of data from any international site/service (except for gmail imap, which seems to work - even though SMTP is DOA).

It would seem that the "tax" I pay for PLUS is completely wasted as I was under the impression that one of the main reasons for having it was that when things fail, I would at least have some connectivity. I will contact OW directly but first wanted to find out if I am being unreasonable (ie. everyone is down completely).

Thanks

[DrJohnZoidberg]

This really sucks. My last two days of Gold uncapped and international goes down

[MrBEEP]

Hello,

No-one should be down completely! Please mail us and we will investigate for you

Is anyone out there getting ANY international connection? And if so, on which OW package?

The reason I ask is that I am paying premium for a 1M Uncapped Gold PLUS account (an extra R80 p/m over standard Gold) and for the entire day I have not received a SINGLE byte of data from any international site/service (except for gmail imap, which seems to work - even though SMTP is DOA).

It would seem that the "tax" I pay for PLUS is completely wasted as I was under the impression that one of the main reasons for having it was that when things fail, I would at least have some connectivity. I will contact OW directly but first wanted to find out if I am being unreasonable (ie. everyone is down completely).

Thanks

[Ripykin]

If you talking about International, i have zero access page fails to load, and cant access email to mail you, i have access to mybb just.

[MrBEEP]

We are providing access to our international Proxy service for OpenWeb clients whom are experiencing international issues.

To gain access, please email your ADSL username and the request to admin@openweb.co.za

[DawieS]

Hello,

No-one should be down completely! Please mail us and we will investigate for you

My browser gets stuck at "Connecting...." on all international sites. I can see a speed of about 0.1 kb/s.

I have 1 MB Standard Uncapped. I will send an email. Thanks.

[free3dom]

Hi,

Thanks for the quick replay. As I mentioned in my post, my SMTP server is not working so I will contact you through the OpenWeb site's support system...hope that works

Hello,

No-one should be down completely! Please mail us and we will investigate for you

[dyidejong]

MrBEEP, I'm glad to tell you that I didn't have trouble today. But still my question where is the WACS cable used for now then??

[Ripykin]

cant access gmail as its international so cant email to get international

[free3dom]

And this was the result of reporting via the openweb support system

"Hello,
The SAT3 cable is currently down causing a myriad of international faults.
Engineers are attending.
We sincerely apologise for the inconvenience."

Mr Beep could you please inform the support staff that we should not be offline completely as it seems they believe it is fine that we have no service

Hi,

Thanks for the quick replay. As I mentioned in my post, my SMTP server is not working so I will contact you through the OpenWeb site's support system...hope that works

[Raedwulf]

I haven't got a thing either on my 4 Meg Uncapped Gold. I've intermittently tried to reach google search to see if it's fixed, and nothing so far the entire day. I had downloads running via usenet & jdownloader when this started and neither have so much picked up a single byte, haven't even connected. So I think save to say I have absolutely no international. Only exception is after trying all day I finally got an email earlier, I managed to read it, but beyond that any further activity on gmail leads to a endless loading message.