Android - Images not loading in some apps for Galaxy Nexus (ICS).

[RoosTa]

Just thought I should bring this to the attention for someone at Vodacom to look at.

I bought a Galaxy Nexus recently and there are a few people who have experienced the same issue on the Vodacom Network:

http://mybroadband.co.za/vb/showthre...(I9250)-Thread

The images of the Play Store and some other apps are not downloading while using 3G/HSDPA, however works fine when on Wifi.

I had an Android phone before and everything worked fine. I'm using the same 64k sim which I received with that phone, 2 years ago. It's only since the new phone that I've experienced this.

Would someone at Vodacom look into this?

Thanks

[Vulk]

Just to confirm, I also have this problem.

Here are some screenshots I took to illustrate what happens:








It works fine on WiFi. The problem only occurs on 3G. I'm using the same SIM card that I used on two previous Android phones, and I never had this problem before.

[ElecEng]

Just signing the petition here. Exact same problem. Other networks SIM cards work perfectly. Vodacom, let's fix this!

[RoosTa]

What it should look like:

[Vulk]

I noticed something interesting today: the Last.fm app refuses to connect on 3G. But on wifi it works fine. There is clearly very strange going on with the Galaxy Nexus on Vodacom.

Also, is someone from Vodacom ever going to respond to this thread? This situation is getting a bit ridiculous now. The Galaxy Nexus is not a cheap phone; I think Vodacom was selling it for around R6,900 last time I checked. How can they sell a phone that doesn't work properly on their own network, but manages to work fine on every other GSM network in the country?

[Ockie]

What happens when you use the browser? Does it load images then?

[Vulk]

Yes, images load fine in the browser.

[Ockie]

Yes, images load fine in the browser.

Very strange. I honestly dont know what could be causing this.

[jannievanzyl]

Also, is someone from Vodacom ever going to respond to this thread? This situation is getting a bit ridiculous now.

Please post the reference number you got when you reported the problem to Vodacom and I'll follow up.

When did you log it with Vodacom?

[Vulk]

Please post the reference number you got when you reported the problem to Vodacom and I'll follow up.

When did you log it with Vodacom?

I initially reported the problem at the shop where I bought the phone two weeks ago. They kept the phone for a week, and told me that the hardware was at fault and gave me a replacement. The replacement phone had the same problem.

Until I read your post today, it hadn't occurred to me to report the problem to Vodacom customer care. So I did. And here is what happened:

- I had to explain the problem three different times to three different people
- None of the people I spoke to had experience using an Android phone, and couldn't understand what I was talking about
- Eventually I was informed that the network "cannot possibly affect images in individual apps", even though I clearly explained that I was talking images that are being loaded from online sources
- I was told that the problem I'm experiencing is a hardware problem with the device, and I was given Samsung's number to call, even though I repeatedly explained that the device works fine and all images load on WiFi internet connections or other GSM networks
- Because we have a single account for our family and I'm not listed as the account holder, they refused to open an official complaint and give me a reference number
- I ended up by begging them to just open up Google and do a search for "images not loading galaxy nexus vodacom": I tried to explain that this is a widespread problem, that lots of people are affected by it, and that it's crazy that Vodacom is selling such an expensive handset that doesn't work properly on their own network. I was told once again that this is a Samsung problem, and that Vodacom "is not responsible for what happens on an app on the phone", as if the Play Store were not part of the intrinsic functionality that is built into any Android phone.

If you like I can call back again when I've got the account holder with me and I can log an official complaint. But honestly, it wasn't an experience I'm particularly looking forward to repeating.

[jannievanzyl]

I initially reported the problem at the shop where I bought the phone two weeks ago. They kept the phone for a week, and told me that the hardware was at fault and gave me a replacement. The replacement phone had the same problem.

Until I read your post today, it hadn't occurred to me to report the problem to Vodacom customer care. So I did. And here is what happened:

Please check what APN you have configured under Settings->More->Mobile Networks->Access Point Names.

There should be one called internet under Vodacom.

If not create it with these settings:

Name: Vodacom
APN: internet
Proxy: 196.6.128.12
Port: 8080

Don't worry about the other settings.

[ElecEng]

That is the apn I'm using and it is still a problem. Any other suggestions?

[jannievanzyl]

That is the apn I'm using and it is still a problem. Any other suggestions?

We identified a problem with the Vlive APN but thought the internet APN will be fine.

Let me get back to you.

Do you have any other APN's defined? Is the Internet APN set as the default?

[jannievanzyl]

That is the apn I'm using and it is still a problem. Any other suggestions?

Actually, try removing the proxy settings altogether.

[Vulk]

I removed the proxy setting altogether and it works! All the apps that were having problems before seem to fixed. That is awesome, thank you.