Greetings fellow mybb'erz
I have a new and troublesome issue.
Despite the Telekom 10mbps speed checker stating otherwise my exchange does in fact support 10mbps.
This has been confirmed by 6 sales staff and 3 adsl support staff between yesterday and today.
This has also been denied by 3 adsl technical support staff members.
So, this investigation took me all the way down to a technician working on the dslam who has once again confirmed the 10mbps availability.
However, the profile assigned to my port on the dslam is currently set to 4mbps.
So, here is my problem:
1. Technical support can't change the profile
2. Sales can't change the profile
3. Internet support can't change the profile.
4. The dslam engineer can't change the profile
So I am guessing you know my question?
Who can change the profile and how do I get to that person or department??
Please assist.. I am on hold to Telkom for the 19th call....