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Question of the Day: At what point do you sell your car?
Neotel Fiber NeoBroadband down in Cape Town
- Thread starter kilos
- Start date
dagelf
Active Member
This was a first in 6 months for us. I've found their technicians to be thorough and detailed in their answers, albeit not as fast as I'd hope. But at least they don't just try to sweep problems under the rug like many operators do. 
This feels like it must've been a fairly traumatic outage, we couldn't even get through to their support numbers. I'm sure an explanation will follow... let's hope it's not "a power surge" - an awful lot of those recently
This feels like it must've been a fairly traumatic outage, we couldn't even get through to their support numbers. I'm sure an explanation will follow... let's hope it's not "a power surge" - an awful lot of those recently
kilos
Expert Member
- Joined
- Jun 28, 2005
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- 2,810
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This was a first in 6 months for us. I've found their technicians to be thorough and detailed in their answers, albeit not as fast as I'd hope. But at least they don't just try to sweep problems under the rug like many operators do.
You are very fortunate, this year has been a disaster with the outages.
Latency from George to Cape Town Access Switch = 9.5 ms (6 months)
3 weeks ago we started getting latency 33 then 23, then 17 ms, now its down
to 7.2ms
They had a cable break and forgot to switch us back from the "protection path" to the "main path".
I spent many hours on the phone, had the local Neotel FST (Field service technician) there
and eventually somebody in IPNOC checked back on a previous resolution to a previous call and their
latency fixed it came right. (pulling hair out).
They then also put us on the wrong VLAN tag ......
High packet loss,low latency - due to contention ratio
First frustrating support call was the poor international traffic , excellent local speeds.
I used the Vodafone Speedtest Server in Newbery UK as a benchmark for international testing.
Said too much
When it works it works well, but have a backup provider.
savage
Expert Member
NeoInternet 1:1 guaranteed international on business sla nogals - we've been completely down now for 18hrs+ 
Can't wait to see the IR and RCA Tuesday... Especially considering we're litterally days away from signing contracts for close to 500k pm worth of additional services.
Can't wait to see the IR and RCA Tuesday... Especially considering we're litterally days away from signing contracts for close to 500k pm worth of additional services.
Last edited:
savage
Expert Member
From what I've heard - they had an massive hardware failure and customers was migrated one by one to new hardware. Most are back online, but it seems that there is still a handfull of circuits down.