Need assistance from Vodacom Rep ASAP

I contacted VC call centre and the consultant ran through a few tests and confirmed that my software is up to date and that that it could only be a hardware fault.

For months of having my BB freeze at least twice a day when doing simple tasks, like reading emails and on two occasions having the white screen of death, I took my Blackberry Torch (9800) in to Vodacom Repairs Century City.

After explaining the same scenario to a number of people and having been told that it requires a software upgrade and then confirming that it does not need a software upgrade as it is up to date already.
I was advised that they will send it through to Johannesburg and it will take 10 to 14 working days to get back.

I explained that I need my phone as this is also my work phone and connected to BES and need access to emails and data throughout this period.

I was handed a basic Samsung with data and email connectivity but I am liable for the data, as the condescending manager advised,that they are only working with VC and not owned by VC and therefor not required to give me a blackberry and that I am liable for any data usage and if I have a problem with this I can take it up with VC.

I am now sitting without my Blackberry, not able to access my emails, data etc and still paying for a service that I do not have access to.

Is there any way to track or speed up the repairs?

I don't think there is a way to speed it up. Imagine trying to manage speeding up thousands of repairs cos "this person needs their phone urgently".

Surely companies keep a spare BB so when incidents like this happen it does not cripple their operations? Try calling Vodaworld in Midrand with the jobcard number and see how far it is.

When I got my BB9900 it had to be sent in for software and it took 21 days to get it back nobody knew there bum from there elbow and I also sat without a phone!! And all very unhelpful. Good luck hope they can help you ASAP

D3x said:

I don't think there is a way to speed it up. Imagine trying to manage speeding up thousands of repairs cos "this person needs their phone urgently".

Surely companies keep a spare BB so when incidents like this happen it does not cripple their operations? Try calling Vodaworld in Midrand with the jobcard number and see how far it is.

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This is a personal phone that I have BES loaded.

Unfortunately no...it is first come first serve. It would not be fair for us to let you jump the q.

PM me the Job number and I can check on the system where it is and keep you up to date with it.

OC

ocleroux said:

Unfortunately no...it is first come first serve. It would not be fair for us to let you jump the q.

PM me the Job number and I can check on the system where it is and keep you up to date with it.

OC

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VC might as well employ you and make you official MBB VC rep.
Fuuuuu knows you are more helpful.

The best thing is to take it into a Vodacom Repair Centre yourself if you have one close by. If you take it to the VodaCare shop you bought the phone from it sits there for a while before being sent off. Then after coming back from the centre it sits there again.

I took my wifes BB to Vodaworld & with about 6 or 7 days I got an sms to say it was ready.

D3x said:

The best thing is to take it into a Vodacom Repair Centre yourself if you have one close by. If you take it to the VodaCare shop you bought the phone from it sits there for a while before being sent off. Then after coming back from the centre it sits there again.

I took my wifes BB to Vodaworld & with about 6 or 7 days I got an sms to say it was ready.

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I'm in CPT so it all ends up in Gauteng.
I took it to a Vodacare shop in Century City.

Human said:

VC might as well employ you and make you official MBB VC rep.
Fuuuuu knows you are more helpful.

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Thank you...I try and help where I can...but when it comes to the more complex technical stuff...VodacomData is the man. He makes me look like a noob.

Your Status Update in your PM. On its way to ARC in Midrand. Once received there...they have 7 working days to finish the repair and dispatch it back to Cape Town.

ocleroux said:

Thank you...I try and help where I can...but when it comes to the more complex technical stuff...VodacomData is the man. He makes me look like a noob.

Your Status Update in your PM. On its way to ARC in Midrand. Once received their...they have 7 working days to finish the repair and dispatch it back to Cape Town.

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Awesome!
Thanks so much! And yes it will be steak with cheese sauce when I see you!