I have calculated my latest data from Atlantic. According to them I have already used 1.49384 Gb of Package Data. How they manage this is beyond me. Here is a image file of their session data from the 21 June 2012 till the 5 July 2012. I have marked all the sessions that should have been Package data. How in the world do they get 1.4GB of data?
I just want them to fix their system. Also, I have added a Threshold alert of 80%. What is the use of this feature?
I know I had to fight over the phone and denied the usage and inisted that they have a manager call me and go through the usage with me over the phone and they just sent me a email with corrections of last and this month.
You will need to insist that the usage be corrected
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They will really need to give urgent attention to this problemOriginally Posted by cavedog
. So far I have been really impressed with this service, and I have been willing to weather some gremlins in their system since it was a new product. The constant inability to fix this problem is making me think twice about continuing with them
. I do not mind paying for data that I used, but paying for their inefficiency is not kosher.
I really hope they sort this out. Simply making use of my previous suggestion will already help a lot - color the Packet sessions one color and the Bolt on sessions another color. Then it will be easy to spot any possible errors.
Looks like they got a special too now. You get 2 free months if you join the uncapped bolt on.....
http://i45.tinypic.com/x5nj1z.png
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I just hope they sort out this billing issues. My data is still incorrect. I like the way they advertise the "automatic cutover at 6pm and back again 6am. If only it worked as great as they said
Last edited by sjpslabbert; 09-07-2012 at 08:37 PM.
The same here. They charged me more for the last month, but was not that much more to worth phoning and hassles. Will see this month if it is not right again then i will phone and fight. Also they still have not fix my authentication problem. It is not a big story is just annoying sometimes. Any one else with such a problem? Otherwise great service, price and speeds.
I never had any problems with authentication, so I cannot comment there. I do however struggle with the data allocation. It feels to me as if they really struggle to manage this. I just hope they realize there is a huge problem here and that they are working on it.
Perhaps Vox can give us an update on the accounts: will we have to fight the billing department every month?
Last edited by sjpslabbert; 10-07-2012 at 08:34 AM.
I have been interested in signing up for this product since it first came out, but with moving residence it was best to wait. Kind of glad I did as these teething [problem don't sound fun.
So to sum up what is happening currently is that if you have a session open before 8pm and you use the account only after 8pm then the usage is split evenly over the full time of the session so you get charged for usage before 8pm even if you didn't use it in that time? Is that correct?
Hi Corrosive, I am not sure how they really allocate the data. That is part of the struggle we are currently part of. To be honest, I get the feeling that they themselves are a bit overwhelmed by thisThe service however is great and the line speeds are extremely good. I have never been shaped. Also, it is not that expensive. In the end I did pay the R44.95 they charged me last month. I am not happy about it, but at least it is not breaking my bank. I downloaded about 60Gb in total (I updated some programs - one program has resources of about 40Gb that I was able to update
) So the extra R45 is not a deal breaker. It is becoming tiresome to have to slog through every session to see where they allocated the data incorrectly (but the biggest problem is convincing them). I keep on hoping that they will sort this out soon. Not in the mood to look for a new ISP.
Been a week since I put my service request in for the 7gb that I never used.
I was called that day to assure me that someone would look into it, but have heard nothing yet.
As everyone else above has said, this is an INCREDIBLE product, they just need to get their billing sorted...
Oh well, time to email them and try fight it out again.
9gb charged for in May (never used more than 4gb during peak time)
7gb charged for in June (never used more than 1gb during peak time)
5.3gb so far in July (never used more than 3.5gb so far)
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I feel your pain and frustration. Let's hope we can win this battle, for all our sakesOh well, time to email them and try fight it out again.
This looks like a personalised (emailed?) promotion as it is addressed to "Dear Eugene Eksteen". There is no sign of this promotion on their website or Facebook page.
EDIT: Probably addressed to existing capped customers.
Last edited by Barge; 10-07-2012 at 10:33 PM.
Thanks for the info sjpslabbert. Really helps to know this stuff when making a decision.Hi Corrosive, I am not sure how they really allocate the data. That is part of the struggle we are currently part of. To be honest, I get the feeling that they themselves are a bit overwhelmed by this
Just one thing: are people still getting billed incorrectly if they definitely only connect between the set times, like say 10 mins in and 10 mins out? Not talking usauge but connection to a new session. Anyone had any experience with this?
Got my account to day will test to night ...:-)
It was a promotion to their current clients, from chatting to Simphiwe at the call centre. I must say, I'm very happy with the service I've received so far. I just hope, I don't have the same issues now that my account is active.
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