Dont worry about the usage on the package, its just a delay between IS and @lantic's systems, if you use after 18:00 and before 06:00 weekdays it will not go on your account. On the 21st of each month when the cap resets, the bolt on usage will be deducted from your capped account.
This is a copy of my email sent:
Thanks for your offer to help as per the thread on the Myadsl forum.
My username is: email@example.com
System ID: xxxxxx
As per my original post and as other users have been reporting, I experience the following issues:
1) The usage only goes towards the "bolt on usage" after 8pm, not 6pm.
2) There is no automatic cutover - ie: I have to manually re-connect at 8pm for it to count the usage as "bolt on usage". I can not just leave the connection connected, even if my downloads start after 8pm. So If I connect at 7:59PM and leave it running the whole night, it will not count toward "bolt on usage" as I connected before 8pm.
I hope these issues above can be resolved, because as per the post on Myadsl, this does seem to be a global issue amongst all users.
Thanks again for offering to help!
www.saix.net, but you have to count it manually. Hopefully they will update their systems soon. Still very nice product to use.
I'm not happy with the reply I got......
"The usage is showing correctly, but it does not update instantly.
and Bolt-on works correctly the usage will be added to as it suppose to. "
Totally missing the point? Its a day later and the 0.61GB of usage I used about 20min after 6pm last night is still showing as Package usage. Now even if I would to use 10GB the whole month between 6pm - 8pm that means I would hit my gig4gig cap of 10GB and then what will happen?
Must I just assume that the end of the month the billing will be right because for me I can almost put my money where my mouth is and say that I will be billed R15 per for the 10GB I used.
Here is my usage.
[ ADSL Usage Information ]
Total Usage 12.64 Gb
Package Usage 0.61 Gb
Bolt On Usage 12.03 Gb
Other than that you can see my usage that I used after 8pm after I have reconnected. I just don't trust the whole automatic switchover cause it seems like its a ticking timebomb for a massive bill end of the month. That said to just leave it and then debit order fails cause of overcharging your bank statement is unusable for 3 months for credit.
Maybe I'm just grabing at straws here but it feels like this might happen.
It also appears as if my connection after 8 is logged into the uncapped and after 6 is logged to my Package. I am going to log in tonight after 8 to see what happens tomorrow.
Last edited by sjpslabbert; 29-05-2012 at 06:23 PM.
So I did connect after 8pm and all my usage was on bolt on. The usage for me during 6pm-8pm was in package usage. That is what concerns not the after 8pm. Ohh and another thing is will my usage automatically switch over 6pm or MUST you establish a connection again after 6pm.
I just conected now. 7:04pm 29/05/2012
I will see what happens and what the usage will show tomorrow. God forbid its a disaster cause then I'm going to be cross cause they ensured me that this will not happen.
I'm sure this is what is going to happen but I want to see when they bill me. I'm connecting @ 6:15pm and disconnecting 6am every day and weekends I will be connected the whole weekend ect ect. So if I get a HUGE bill or get capped I know they are messing it up so badly but lucky I have a copy of the stuff I signed and the product I took that say it will switch 6pm at night. Surely my connection logs will show this too if I am never connected during the day.
Without a doubt. The logs do show. If you log into your account at www.lantic.net, you will find the logs there, and it clearly shows the time of your internet activity. I am quite interested to see what will happen. I am also logging in after 8pm to see if it makes a difference.So if I get a HUGE bill or get capped I know they are messing it up so badly but lucky I have a copy of the stuff I signed and the product I took that say it will switch 6pm at night. Surely my connection logs will show this too if I am never connected during the day.
Sorry I did not notice this before posting my original post:
My initial period of usage on my account was from 14 to 20 MAY. (Periods reset every 21st of the month)
In that period, I kept to downloading between 6pm and 6am (except for the morning of the 16th where I had put a wrong setting in, and downloaded around 4gb during "peak time")
I just checked and I have been billed for 9gb of usage (R135 total). I am not sure where the extra 5gb came from, but I do remember that at the end of the 20th, my usage was on 8.29gb (I had actually watched this climb to 5.2gb and then 8.29gb during downloads between 6pm-8pm). So I am guessing I was charged as per the "package usage" amount.
Just putting the warning out there - I was clearly charged for the usage that was reported in my "package usage", even though I downloaded between 6pm-6am.
If any of you want to test the "theory" of whether you will be billed or not, please don't let your your "package usage" get too high. Rather let it go to 2 or 3 gigs, and then only connect manually after 8pm. If you get charged for those 2-3 gigs at the end of the month, it will be a lot less of an expense...
Last edited by alkit; 30-05-2012 at 11:08 AM.
[ ADSL Usage Information ]
Total Usage 24.10 Gb
Package Usage 2.85 Gb
Bolt On Usage 21.25 Gb
As can seen here I did get charged to package usage for usage between 6pm-8pm but it looks like it did in fact automatically switch over. That said it wasn't exactly u8pm maybe like 8:40pm.
I just logged in and here is my usage stats as of today:
[ ADSL Usage Information ]
Total Usage 0.63 Gb
Package Usage 0.00 Gb
Bolt On Usage 0.63 Gb
I connected last night after 8 and watched some youtube videos. I am still very worried about the idea that they will "fix" the Package/Uncapped data at the end of every month. I am not in the mood to query my bill every single month