Greetings MyBroadband Community
I am currently subscribed to MWEB's 4M Uncapped ADSL package. I have been experiencing frequent slow-downs on my connection since 10th June.
Symptoms:
1. While playing an online game, I experience stutters and huge delays at random time and intervals.
2. When I stream videos online (ex. YouTube) the grey-ish buffer bar would just stop momentarily and speeds up again in a short while.
3. When opening a website or clicking a link, the destination page sometimes would not load and my browser returns an error, however if I refresh, it would load instantly without any problems.
4. In all of the above situations my connection does NOT drop, the ADSL indicator on my router shows that the connection is healthy.
Self Troubleshooting Result:
- I already have the latest firmware for my ADSL router.
- I live about 4km away from the exchange so a few months ago I had Telkom force limited my line to 3MB according to the sticky I found on this forum.
- My connection has been going smoothly with 15-17db SNR and 60-62db Line Attenuation.
- I ruled out problems with my ISP after I tried with a friend's Afrihost account as well as a 1GB pre-paid cap from WebAfrica and experienced the same problem on all accounts, this was done on multiple computers at home as well(1 desktop and 3 laptops).
After all the testing and researching I'm now left with 2 things: Cancer on my router or line fault, and I'd like your input on this. From all the symptoms above which one do you think it is? I would like some opinions before I log a line fault and have them come over and find nothing, or go and buy a new router while my old one still works. I might have missed something which I could've done before coming here for help, if that's the case, please point me in the right direction.
Sorry for the wall of text. Any help would be greatly appreciated and thanks for you time!
Kind regards
Exocet
I am currently subscribed to MWEB's 4M Uncapped ADSL package. I have been experiencing frequent slow-downs on my connection since 10th June.
Symptoms:
1. While playing an online game, I experience stutters and huge delays at random time and intervals.
2. When I stream videos online (ex. YouTube) the grey-ish buffer bar would just stop momentarily and speeds up again in a short while.
3. When opening a website or clicking a link, the destination page sometimes would not load and my browser returns an error, however if I refresh, it would load instantly without any problems.
4. In all of the above situations my connection does NOT drop, the ADSL indicator on my router shows that the connection is healthy.
Self Troubleshooting Result:
- I already have the latest firmware for my ADSL router.
- I live about 4km away from the exchange so a few months ago I had Telkom force limited my line to 3MB according to the sticky I found on this forum.
- My connection has been going smoothly with 15-17db SNR and 60-62db Line Attenuation.
- I ruled out problems with my ISP after I tried with a friend's Afrihost account as well as a 1GB pre-paid cap from WebAfrica and experienced the same problem on all accounts, this was done on multiple computers at home as well(1 desktop and 3 laptops).
After all the testing and researching I'm now left with 2 things: Cancer on my router or line fault, and I'd like your input on this. From all the symptoms above which one do you think it is? I would like some opinions before I log a line fault and have them come over and find nothing, or go and buy a new router while my old one still works. I might have missed something which I could've done before coming here for help, if that's the case, please point me in the right direction.
Sorry for the wall of text. Any help would be greatly appreciated and thanks for you time!
Kind regards
Exocet
