Clients do not understand
Hey guys
I want to discuss a few issues I'm experiencing lately from clients and would like to know how you handle these issues?
1) They expect a R10 000 project to cost R1000
2) They lose interest when you send them a short questionnaire
3) Clients expect things to be done within a day
So these are some of the issues I'm experiencing lately, it's really starting to become a problem.
How do you treat these issues professionally and with a positive outcome?
This happens everyday too be quite brief
Clients always wants the best possible looking site for as cheap as possible
Web Design is so over crowded at the moment as everyone that can do a site in word press think they are "developers" people undercutting costs selling 10 page sites for R500 and stuff like that overall just f**ks up the industry
At the end of the day you get what you pay for
You will notice my quote request form on my website is quite large and detailed and I do not quote at all without them completing this otherwise the chance of me under quoting the client is 90%
Be fair and firm thats all I can say give them a timeline explain to them why you need as much details as possible once they see the time involved in the project they start to understand the cost as well
Sadly a lot of people fit that description these days. People will always push there luck with pricing and want it as soon as possible no matter what the industry. You know how much time you put into a project or how much time you are going to, a lot of the time especially in the dev industry the client doesn't actually realize how much is involved. So my advice is be firm but respectful from the beginning as to what will be required from yourself and the client. If your pricing is reasonable for the quality of work you are providing then there should be no room for negotiating with the client. they can either afford it or not. Most clients will respect that you like to have all everything sorted properly before commencing with there work. With websites the client should be the sole provider of the content so it's up to them how the end result turns out, not the developer. It's just his job to sew everything together properly and make it function how it should, except if it's part of the original agreement like graphics etc.. Some customers expect a booming site with loads of content and functionality but they bring nothing to the table.. Like asking the developer to write all the websites content when he knows nothing about the company.
thanks Byron, I absolutely agree with you, it's a sad thing having the industry crowded with fakes.
I see what you mean with your quote form, but yet again I agree with you, try and minimise the clients effort by having them fill in the questionnaire as part of the request a quote, that's very clever. thumbs up to that.
shot, thanks Faultyboy, wise words there....
To be honest i gave up on websites as a business, if a customer comes to me for a cheap website i tell them search on google for cheap websites and make your pick. There is always someone willing to undercut in this industry and is willing to throw together a 10 page website for under a 1000 Rand hosting and domain name included.
You were watching until a stone was cut out without hands
If the client does not understand, then you as the salesman have not done your job. Assuming you sell your own services.
It is not the client's fault...
Same in just about every industry.Originally Posted by DevSign
Instant gratification and bargains, be honest though, most of us are bargain hunters.
So if you want the newsest Toyota Hilux but you have no idea how much it costs, you go and visit a Toyota dealer and to your surprise you find out it's a lot of cash! So is the car dealer a bad salesman if you decide that it's too much cash and you were expecting something less?
True but ...
Does quality come cheap though lets say I am looking for the best price on a antec 750 watt power supply (Now I know this is a good power supply) but because its R900 should I go settle for a cheap R200 No name brand ?
The price you pay reflects back in web design paying R1000 for a clown to make a mickey mouse site in his site builder or pay R3000 + for a proper site ? This has various aspects to it though but at the end of the day one has to be care full not to be a Jew with your money and rather go for quality, your website can be seen 24/7 (depending on your hosting) on the net, thus one needs to think about all the aspects of what a cheapie website will actually do for your business in my opinion might as well not have a website
Would you just buy it from the first place you look or would you look around for the best price for that particular PSU?
If you want a antec 750 watt power supply chances are you will shop around for that, not just buy something totally different.
I'm not a client at that point. A client implies an existing commercial relationship. Your argument goes beyond clutching at straws. There should always an open avenue for discussion for clients. People who view this as a disturbance and look down at their clients for doing so shouldn't be client-facing as you will destroy the image of the company...
Agreed I would definitely look around and find the best possible price on that power supply. (Keeping in mind it will be from a reliable company) Most people when they are looking for a web developer would not go with a decent developer and rather settle for a 10 Page R1000 special thus changing completely (Hence me referring to a no name brand)
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