ADSL international connectivity problems (29 June 2012)

[jes]

ADSL international connectivity problems (29 June 2012)

Afrihost and WebAfrica reporting upstream network issues

[recre8]

What did I do before internet?

[Gapz]

Yup, definitely feeling it...

[WAJeff]

Sorry guys
We'll hopefully have this sorted out as soon as possible.

Will have this thread updated as soon as we get any feedback from our upstream guys. Updates until now, can be found on our forums, linked in the article.
Routing via back-up links on SAT3 & SEACOM.

[Jan]

Just so people can find the information they're looking for despite the thread they hit, here's a post from the other thread:

SAIX reported
Ref NN0008619
Current Status New
Notice Description Link - Links down between Bellville Lir and London.
Date / Time Down 2012-06-29 04:40
Date / Time Up 2012-06-29 00:00
Estimated Time to Repair 3 Hours
Site / Area Bellville
Affected ADSL users, Dialup users, SpaceStream users, Leased Line users
Impact No Connectivity
Notice Logged by User langama on 2012-06-29 04:43
Cause
Planned Maintance
Progress Added By Date
Our techs are busy investigating langama 2012-06-29 04:45
Planned maintance commenced from 29/0/12 til 01/07/12

----------------------------------------------
NN Ref NN0008615
Current Status New
Notice Description Other - A fault was identified on European Indian Gateway (EIG) cable system between Portugal and Gibraltar
Date / Time Down 2012-06-29 00:01
Date / Time Up 2012-06-29 06:00
Estimated Time to Repair 8 Hours
Site / Area London
Affected ADSL users, Leased Line users, Clients may experience Intermittent failures.
Impact Intermittent failures may occur.
Notice Logged by User maloktp1 on 2012-06-28 15:19

----------------------------------------------

NN Ref NN0008620
Current Status New
Notice Description Other - Traffic between Bude (UK) & Sesimbra(Portugal) (S2.1 & S2.2) will be down from time of power reconfiguration till 1st July 2012. Power Re-Configuration is planned on 29th June,2012 00:01 to 06:00 UTC
Date / Time Down 2012-06-29 05:02
Date / Time Up 2012-06-29 00:00
Estimated Time to Repair > 24 Hours
Site / Area Frankfurt
Affected ADSL users, Dialup users, SpaceStream users, Leased Line users, WiMax users
Impact AAA Service Degraded
Notice Logged by User ndalatp on 2012-06-29 05:05

---------------------------------------------------

IS reported,

Dear IS Client

We are experiencing the following service event:

AFFECTED SERVICES: ADSL, International Access, MPLS VPN
LOCATION: Between London and Rosebank
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: Increased latency and Packet Loss
CAUSE OF EVENT: Cause unknown
TIME: Fri Jun 29 2012 8:55
OUR REF: 1-1585318034
CURRENT STATUS: Attending
ATTENDING: Vendor engineers

ADDITIONAL INFORMATION:
MPLS VPN will only experience Increased Latency and Packet Loss in coastal regions.
ADSL and INTL Access would experience Increased Latency and Packet Loss.

[czc]

I got an sms from Afrihost.

[yebocan]

I got an sms from Afrihost.

same here

[werny]

I got an sms from Afrihost.

Me too, luckily i'm not using my ADSL now because I'm at work , here we have a 200Mbps link to America(San Francisco) that connects to an ISP there, getting 150ms ping to america, oh the joy!

[recre8]

I love how pictures now load line-by-line. Reminds me of dialup

[tonnage]

dammit. just got Ghost reocn future soldier and it needs to download update. not gonna happen at this speed want to plllaaaayy *tantrum*

[DarkStreet]

Is everything impacted or is it like when SEACOM breaks you can buy 1GB of overpriced WA bandwidth and be fine?

[Saajid]

Can anyone confirm if business accounts at the various ISPs have been impacted?

MWEB, Afrihost, WebAfrica? If they are impacted, then so much for the promise of redundancy and better uptime in exchange for more of our money.

[WAJeff]

Can anyone confirm if business accounts at the various ISPs have been impacted?

MWEB, Afrihost, WebAfrica? If they are impacted, then so much for the promise of redundancy and better uptime in exchange for more of our money.

Our Business accounts will see slight latency increases, however priority is given to Business accounts during times like these.
Impact should be absolutely minimal on the Business side.

[Flidiot]

Me too, luckily i'm not using my ADSL now because I'm at work , here we have a 200Mbps link to America(San Francisco) that connects to an ISP there, getting 150ms ping to america, oh the joy!

Give a brother a VPN link to your office? Just want to use the gateway on your network....

[DarkStreet]

Does the R69/GB WebAfrica accounts also have this problem? Need to know before I top-up in hopes of it working.