High Ping and Latency

[Nitrate]

I had problems with high ping and latency in the evenings normally after 6pm, this happend about 3 months ago .. Technicians came to my house and the issue was resolved as they upgraded the bandwidth from the site/tower I was using the most and they also redirected the tower . Everything was working 100% .. thank you 8ta for fixing this issue although it took about 1month.
Before any 8ta tech / rep *****s on my head , 8ta has been very helpful.


That last 4 days I have been experiencing the same issues as before,. very high ping and bad latency in the evenings.. I have phoned 8ta customer care and it has been reported but nothing has been done and no one as phoned me with an explanation for the drastic change on the network.. , sorry to say 8ta , but not so helpful anymore...

Can someone from 8ta plz sort this out or get back to me on whats going on.


thanks in advance..

[Toffelman]

Have the same problem , ping gradually goes up to 600-700 then my connection drops at about 11-12pm.
I stay in krugersdorp Noordheuwel.

[Telkom Mobile]

Hi Nitrate!

We have responded to your PM.

Regards,
Social Media Team

[Telkom Mobile]

Have the same problem , ping gradually goes up to 600-700 then my connection drops at about 11-12pm.
I stay in krugersdorp Noordheuwel.

Hi Toffelman!

Please can you complete our template and provide us with more information regarding your connection issues?

Regards,
Social Media Team

[OGroteKoning]

@ Nitrate
Remove your details ... there are stalkers around!

[Nitrate]

@ Nitrate
Remove your details ... there are stalkers around!

I invite any of these stalkers to come look me up , we can disscuss the matter over coffee and a can of whipA22 :P

[OGroteKoning]

I invite any of these stalkers to come look me up , we can disscuss the matter over coffee and a can of whipA22 :P

I bet you will change to drinks and a different kind of whipping if she is hot!

[Draconia2]

I too have been experiencing high pings to local sites and latency on diablo 3 (EU international server )is just terrible now 600 - 1100 . where it was 199-240. Im not sure if the cable break or maintenance or whatever has had some kind of interference with the network but service levels are now below standards.

tower im using is in durban ,moseley park, hopewell road

[Nitrate]

dear mr 8ta....

I have not heard anything from any technician or costumer care agent ... This issue is getting very bad and I struggle with pings/latency of 600-1000ms in the evenings... Plz get me the help I require... I am a paying customer after all. x24 months..

[Draconia2]

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 * * * Request timed out.
2 56 ms 53 ms * 172.16.3.1
3 646 ms 78 ms 69 ms 172.16.3.129
4 49 ms 79 ms 59 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.7.73]
5 308 ms 399 ms 409 ms lon-ip-dir-stacker-pos-4-0-0-5.telkom-ipnet.co.za [196.43.9.102]
6 398 ms 399 ms 399 ms ffm-b10-link.telia.net [195.12.255.217]
7 398 ms 430 ms 418 ms ffm-bb2-link.telia.net [213.155.134.136]
8 437 ms 419 ms 389 ms hbg-bb2-link.telia.net [80.91.245.120]
9 418 ms 420 ms 388 ms adm-bb2-link.telia.net [213.155.130.228]
10 398 ms 410 ms 488 ms adm-b5-link.telia.net [80.91.253.171]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.



since monday

[Xander.Strdyom]

I also have been having latency issues with 8ta, sim is non roaming and open on network.......just straight foward google tracert gives me between 770 and 695ms which is very bad!!!!!!!!
Tech came out twice to my house to test and now it is resolved.
Local ping is 90 and international is 135!!!!!

WELL DONE

[Telkom Mobile]

dear mr 8ta....

I have not heard anything from any technician or costumer care agent ... This issue is getting very bad and I struggle with pings/latency of 600-1000ms in the evenings... Plz get me the help I require... I am a paying customer after all. x24 months..

Hi Nitrate

We have escalated to management and hope to get a response urgently.

Regards,
Social Media Team

[Telkom Mobile]

I also have been having latency issues with 8ta, sim is non roaming and open on network.......just straight foward google tracert gives me between 770 and 695ms which is very bad!!!!!!!!
Tech came out twice to my house to test and now it is resolved.
Local ping is 90 and international is 135!!!!!

WELL DONE

Glad we could help

[Nitrate]

Funny thing is I had the same issue as Xander.Strdyom . Had tech's come to my house 3 times.. It got resolved but the issue has started again beginning of this week.. I hope 8ta fixes this or make an attempt to contact me.. Can't be that hard.

Just so that everyone knows, im 300m away from the tower and I have 98% signal strenght at all times...

[Draconia2]

Funny thing is I had the same issue as Xander.Strdyom . Had tech's come to my house 3 times.. It got resolved but the issue has started again beginning of this week.. I hope 8ta fixes this or make an attempt to contact me.. Can't be that hard.

Just so that everyone knows, im 300m away from the tower and I have 98% signal strenght at all times...

dude the funny thing is i stay 200m away from the tower and 99% signal strength with low DB and as you can see on my post a bit up that i cant even play on the EU diablo 3 server as the pings are above 400 and that if i tracert it it times out ! this tower is in an area with low population

pings use to be 199-250 . only local is more stable but that too jumps to 240-350 pings because the 8ta dashboard shows its jumping between HSPA and WCDMA the whole time !! and its not the modem !