ADSL issues

[oliverwww]

Hi guys

Please help me, this has been ongoing for a couple of months, okay so we use to sync at about 5mb sept last year till jan, running all great, suddenly everything goes wrong after returning from holiday... Our adsl was down for 3 months, so anyway after that our line stats have been quite shocking, we struggle to get 3-4 mb.... Telkom lazy ass people were meant to dig up our line from the main pole to the road side cabinet, been 2 months now and still no answer... I don't know what to do

Please help! Oh and we r connected to a 10 mb exchange and still on g.dmt
Stats: pretty good right now compared to normal




Stats
--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.12 , 2010-03-22T10:51:43
Boot Version: 1.06
Hardware Version: 0.01

--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 8/35
DSL Status: Showtime
DSL Mode: G.DMT
DSL Channel:*
DSL Upstream Rate: 512 Kbps
DSL Downstream Rate: 3296 Kbps

Down up*
DSL Noise Margin: 6.1 dB 11.0 dB
DSL Attenuation: 61.0 dB 31.5 dB
DSL Transmit Power: 18.1 dBm 12.3 dBm

[Tim the Techxpert]

Hi there,
Firstly your contract with Telkom for the physical line what is the speed is it 4MB or higher? Your report shows that you are getting 3.29 which is pretty normal if it is a 4MB connection.
Secondly the ISP what is the package that you have contracted with them? It might seem a silly question but if you have a 4MB physical line and a 1MB ISP contract for example then 1MB is what you are going to get.

Regards Tim

[oliverwww]

Everything is 4mb but our stats r bad!! 61 attenuation? Wtf ... We never use to have this, it was like 40-50 b4

[Tim the Techxpert]

Hi Oliver you will now have to contact Telkom for assistance. If you had the line repaired then there may be faulty solder joints if the cable had to be joined and this may increase the noise. They may have moved your line to an exchange that is further away and this will result in signal loss. The noise is concerning as you have more noise than signal. Ideally you want this over 10 and as high as possible. Noise can also be sourced from other elecrical activity so check that you have not moved some appliances closer to the ADSL point. This may be contributing to the noise but given that Telkom has repaired your line I suggest that they would need to investigate further.

[evilstebunny]

I've given up on Telkom restoring my line to it's former 6mpbs glory after a line break 6 months ago.

Limping along at 2mbps is still a truckload better than having to deal with Telkom on a weekly basis.

[oliverwww]

I've given up on Telkom restoring my line to it's former 6mpbs glory after a line break 6 months ago.

Limping along at 2mbps is still a truckload better than having to deal with Telkom on a weekly basis.

True...

[Saajid]

61db is quite a terrible value for attenuation. Anything over 60 and you'll be lucky to have a good stable connection.

High attenuation usually means you are far from the exchange, or somewhere along the copper line between the exchange/DSLAM and your modem, there is a bad connection, dry joint, or just old/poor quality copper. It could also be your ADSL filters and/or your ADSL modem that is faulty.

You might want to check out my blog post, which could you help you to diagnose ADSL issues:
How to diagnose ADSL line, speed & stability problems.