Mweb 1mb uncapped all inclusive R448/R339?

ChocolateBadger said:
Yes but I'm happy with my current speed. I just want to know if the speed is the same. With my current connection and the R336 connection.
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Hi ChocolateBadger

If you are happy with your current package being a 1Mb All Inclusive, you can remain on the same package which is R339.

You will need to downgrade the line speed to 1Mb once Telkom have upgraded the line to 2Mb.
 
Hi Guys,

So where does that leave us right now? If someone on a 1mb all inclusive account paying R488 calls and asks to be put on the R339 1mb all inclusive account, will their line be dropped to 384 right now, and they will have to wait (potentially 3 months), for telkom to upgrade the lines? (the last MyBB article on the upgrades stated that the 1mb->2mb would begin at the end of august, and the 384->1mb would only begin at the beginning of October and last 6 weeks).

So for 3 months what Mweb is calling a 1mb all inclusive account is actually a 1mb data account limited to 384 by the Telkom line it is paired with. Is this correct?

The only other Option I can see to this is that the R339 account will remain on a 1mb telkom line, but Mweb will automatically downgrade those accounts when the lines become available, but this would leave Mweb picking up the difference in the line cost for the next couple of months, which doesn't seem likely...

Seems to me like the Marketing guys have jumped the gun with making a "1mb all inclusive" account available for R339.
 
Wayned182 said:
Seems to me like the Marketing guys have jumped the gun with making a "1mb all inclusive" account available for R339.
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I Agreee, will this end up with people who were lucky enough to get upgraded early end up paying less for the same service as those who are still waiting to be upgraded?
 
Ok, so who do I speak to about dropping to the R339 package? I was expecting it to happen as soon as the new prices kicked in. :(

Keeping your customers on a higher priced package for an extra month with ZERO benefit is not on...
 
X-Gamer said:
Ok, so who do I speak to about dropping to the R339 package? I was expecting it to happen as soon as the new prices kicked in. :(

Keeping your customers on a higher priced package for an extra month with ZERO benefit is not on...
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Enjoy 384kbps.... Lol
 
Really? So the marketing HAS jumped the gun by advertising R339 for 1mbps?:confused:

I just dont want to be stuck on the R488 when i could be on 2mbps for R599 or 1mbps for R339. This in between stuff is pointless.
 
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X-Gamer said:
Really? So the marketing HAS jumped the gun by advertising R339 for 1mbps?:confused:

I just dont want to be stuck on the R488 when i could be on 2mbps for R599 or 1mbps for R339. This in between stuff is pointless.
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Hey X-Gamer

I agree completely this interim period has created a lot of customer confusion, not just for us but for all ISPS and it is very frustrating, but it's one of those devil and the deep blue sea situations.

As soon as Telkom announced the upcoming changes our customers were extremely eager to know how these changes would affect our product offerings.

We also had to deal with the fact that up until very recently the Telkom timeline on the upgrades was still reasonably vague and there was an expectation that 384k lines could move to 1mb in August as well.

We also had to ran some massive batch scripts to update the profiles on all our existing 384k products to make them 1mb capable. These are not changes you can run in a single evening and there are timing constraints as to when in the month you can do this.

Ultimately what we didn't want though was to end up in a situation where lines started getting upgraded and the legwork had not been done on our side to ensure that all our customers could immediately benefit from this.

So did we jump the gun a bit?

Perhaps so, but we haven't done so in a way that has any financial impact on our customers and our intention was simply to make sure that all our products and customers were ready to roll as soon as their speed upgrades kick in.

Yes the cheaper R339-00 product is there already and it is 1mb ready on MWEB's network, but it still provisions with a 384k line until Telkom update the speed profiles on that rental package.

The 1mb guys paying R488-00 will unfortunately have to stay there for a little while longer before they can move in one direction or the other.

Dropping to the package with the lower line rental effectively puts you on a '1mb ready' line and as of right now it's not yet possible to provision a 2mb line on Telkom's systems.

Rest assured that we share your sentiments and frustrations on this interim period and if there was a fast forward button to take us all to the end of October where everything made sense again we would happily press it :)

Kind Regards
Will
 
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Thanks for the reply, and I appreciate the detail given, really good to see a large company engaging on this level.
Now if you could just match Telkom on their 2Mbps all inclusive package:D (Or better it ;) )
 
I do not mean to sound like an broken record, but since you are advertising 1mb un capped all inclusive for R339.00 if a new client signs up today for this package, what are they actually paying for? Since I am still paying R488.00 for 1mb all inclusive uncapped. Until Telkom finally confirms actuall line speeds.
 
Hi Djbestman

As Will mentioned above:

Will@MWEB said:
Yes the cheaper R339-00 product is there already and it is 1mb ready on MWEB's network, but it still provisions with a 384k line until Telkom update the speed profiles on that rental package.

The 1mb guys paying R488-00 will unfortunately have to stay there for a little while longer before they can move in one direction or the other.
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Once the upto 2Mbps line product offering is in place from Telkom's side, customers paying R488.00 will have the option to downgrade to the upto 1Mbps product or upgrade to the upto 2Mbps product.

Alternatively you could remain on the R488.00 package with a 1Mbps MWEB data account and a upto 2mbps Telkom line.
 
Not to stir the pot, but I am pretty sure the CPA explicitly states that you cannot sell a product that the customer is incapable of using.

At this moment, the customer cannot use the product - correct? And by incapable I don't mean the customer is too dumb to use it, but rather that it is not possible to use the product due to intervening factors known to the provider.
 
hambone said:
Not to stir the pot, but I am pretty sure the CPA explicitly states that you cannot sell a product that the customer is incapable of using.

At this moment, the customer cannot use the product - correct? And by incapable I don't mean the customer is too dumb to use it, but rather that it is not possible to use the product due to intervening factors known to the provider.
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You can definitely use a 1meg account. It's not MWEB's fault you only have a 384 line. Call Telkom to Upgrade your line.
 
nadimm said:
So how will i know when my line speed is upgraded? Will my sync speed go up?
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Good Morning nadimm, you should be able to pic up the increase in line speed on your route or you could refer to me and I can verify.
 
MWEB Guy said:
Good Morning nadimm, you should be able to pic up the increase in line speed on your route or you could refer to me and I can verify.
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I mean, verify when my line speed is upgraded by telkom. 1mbs to 2mbs. So that I can consider upgrading my Mweb package to 2mbs
 
nadimm said:
I mean, verify when my line speed is upgraded by telkom. 1mbs to 2mbs. So that I can consider upgrading my Mweb package to 2mbs
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Hi nadimm, your sync speed on your router should increase to reflect the new speed of 2mbps.
However, you can drop me a PM with your adsl number and I'll check it for you.
 
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