Sometimes I talk to myself if I feel like having an intelligent conversation.
Thanks a lot Will and Mweb_guy you answered my concerns.
So where does that leave us right now? If someone on a 1mb all inclusive account paying R488 calls and asks to be put on the R339 1mb all inclusive account, will their line be dropped to 384 right now, and they will have to wait (potentially 3 months), for telkom to upgrade the lines? (the last MyBB article on the upgrades stated that the 1mb->2mb would begin at the end of august, and the 384->1mb would only begin at the beginning of October and last 6 weeks).
So for 3 months what Mweb is calling a 1mb all inclusive account is actually a 1mb data account limited to 384 by the Telkom line it is paired with. Is this correct?
The only other Option I can see to this is that the R339 account will remain on a 1mb telkom line, but Mweb will automatically downgrade those accounts when the lines become available, but this would leave Mweb picking up the difference in the line cost for the next couple of months, which doesn't seem likely...
Seems to me like the Marketing guys have jumped the gun with making a "1mb all inclusive" account available for R339.
Ok, so who do I speak to about dropping to the R339 package? I was expecting it to happen as soon as the new prices kicked in.
Keeping your customers on a higher priced package for an extra month with ZERO benefit is not on...
Really? So the marketing HAS jumped the gun by advertising R339 for 1mbps?
I just dont want to be stuck on the R488 when i could be on 2mbps for R599 or 1mbps for R339. This in between stuff is pointless.
Last edited by X-Gamer; 06-08-2012 at 04:15 PM.
I agree completely this interim period has created a lot of customer confusion, not just for us but for all ISPS and it is very frustrating, but it's one of those devil and the deep blue sea situations.
As soon as Telkom announced the upcoming changes our customers were extremely eager to know how these changes would affect our product offerings.
We also had to deal with the fact that up until very recently the Telkom timeline on the upgrades was still reasonably vague and there was an expectation that 384k lines could move to 1mb in August as well.
We also had to ran some massive batch scripts to update the profiles on all our existing 384k products to make them 1mb capable. These are not changes you can run in a single evening and there are timing constraints as to when in the month you can do this.
Ultimately what we didn't want though was to end up in a situation where lines started getting upgraded and the legwork had not been done on our side to ensure that all our customers could immediately benefit from this.
So did we jump the gun a bit?
Perhaps so, but we haven't done so in a way that has any financial impact on our customers and our intention was simply to make sure that all our products and customers were ready to roll as soon as their speed upgrades kick in.
Yes the cheaper R339-00 product is there already and it is 1mb ready on MWEB's network, but it still provisions with a 384k line until Telkom update the speed profiles on that rental package.
The 1mb guys paying R488-00 will unfortunately have to stay there for a little while longer before they can move in one direction or the other.
Dropping to the package with the lower line rental effectively puts you on a '1mb ready' line and as of right now it's not yet possible to provision a 2mb line on Telkom's systems.
Rest assured that we share your sentiments and frustrations on this interim period and if there was a fast forward button to take us all to the end of October where everything made sense again we would happily press it
Thanks for the reply, and I appreciate the detail given, really good to see a large company engaging on this level.
Now if you could just match Telkom on their 2Mbps all inclusive package (Or better it )
I do not mean to sound like an broken record, but since you are advertising 1mb un capped all inclusive for R339.00 if a new client signs up today for this package, what are they actually paying for? Since I am still paying R488.00 for 1mb all inclusive uncapped. Until Telkom finally confirms actuall line speeds.