Afrihost disappoints

[floyd]

I had to choose between Afrihost and Mweb for my ADSL Line and bandwidth bundle. I went with Afrihost, no real reason, maybe I should've gone with mweb.

It has been 3 weeks with no results from Afrihost. A friend of mine went with mweb a day after me and his Line has been active since last week. I started to complain on twitter CC'ing Gian Visser (CEO of Afrihost).

Today I got an SMS notifying me that my line is active. I immediately tried to connect. After 20mins of failed attempts, I received a call from Afrihost. They made a mistake, they'll have to submit my ADSL line activation AGAIN. 2-4 weeks.

Not acceptable. I said I'll give them till the end of the week since I'm trying to be reasonable.

I see the following on Afrihost's portal:


This product is part of your Uncapped Bundle. Suspended 2012-08-15

NewConvert No 2012-08-15
No Service Yes 2012-08-14
General Queries Yes 2012-07-30
NewConvert Yes 2012-07-27

Suspended? Anyway, I'm trying to be reasonable....
Will keep you posted.

[evilstebunny]

I'd cancel my application and reapply at MWEB.

[floyd]

Giving them till the end of the week. Sh*t happens.

[ave]

They handle the submission process, but at the end of the day its up to telkom to connect the line, so their hands are tied. I went directly through telkom and it also took almost a month to connect.

[floyd]

I understand when telkom is involved stuff gets slow. Mweb seems to deal with them.
I Afrihost restarted the telkom process again today. After admitting they made a mistake with my submission.

[AfriMan]

Hi Floyd

As far as I am aware, the process is not being restarted, it was a case of the reference being closed before the ADSL activation had actually completed. This was definitely done in error, and we apologise for this.

The suspension is not a punitive suspension, but prevents the system from billing you pro-rata for the line and data, due to the mistaken activation.

We are following this up with Telkom and we should have some feedback for your shortly.

[Pixual]

Mate, letting any of these ISP's take over your line is asking for trouble. Rather deal directly with Telkom and then buy your data from an ISP.

Afrihost are just thoroughly useless when it comes to anything technically related to your line. And I can't emphasize that enough. Useless.

All they want from you is your short and curlies...

[floyd]

Afriman:
That is good news.
I received the following message: "Order has been received. Please note that Telkom can take 2-4 weeks to process the order. Regards, Afrihost." waiting for your feedback. 3 days to fix this.

[floyd]

Pixual:
Hahah! I thought if the ISP manages my ADSL line it would be less admin for me... Little did I know.

[MK023]

I disagree that it would be easier to let Telkom manage your line - installation maybe but if anything were to go wrong (and with Telkom it goes wrong a LOT)? Telkom's customer service is horrendous, I couldn't get any joy out of them. After weeks of frustration, I moved my line to Afrihost and let them deal with Telkom and it's been a much more stress free way to go about things. I believe that had I stayed with Telkom I would currently be in jail for burning Telkom head office down!

[Pixual]

@ 3 post wonder:BS

[AfriMan]

I disagree that it would be easier to let Telkom manage your line - installation maybe but if anything were to go wrong (and with Telkom it goes wrong a LOT)? Telkom's customer service is horrendous, I couldn't get any joy out of them. After weeks of frustration, I moved my line to Afrihost and let them deal with Telkom and it's been a much more stress free way to go about things. I believe that had I stayed with Telkom I would currently be in jail for burning Telkom head office down!

Thanks for saying so

[AfriMan]

@ 3 post wonder:BS

I think everyone is entitled to their own choice and opinion.

[gnomez]

@ 3 post wonder:BS

So, your opinion supersedes those of people who have less posts than you ?

Look at his (MK023) reply and look at your reply....
seems you are the troll. grow a pair and get a life.

[Sinbad]

I understand when telkom is involved stuff gets slow. Mweb seems to deal with them.
I Afrihost restarted the telkom process again today. After admitting they made a mistake with my submission.

To be fair, there is a random number generator involved in Telkom's delivery schedules.

I had my ADSL activated within 24 hours of putting in an order with Telkom, for my 2nd line. My first line took 3 days.