I had to choose between Afrihost and Mweb for my ADSL Line and bandwidth bundle. I went with Afrihost, no real reason, maybe I should've gone with mweb.
It has been 3 weeks with no results from Afrihost. A friend of mine went with mweb a day after me and his Line has been active since last week. I started to complain on twitter CC'ing Gian Visser (CEO of Afrihost).
Today I got an SMS notifying me that my line is active. I immediately tried to connect. After 20mins of failed attempts, I received a call from Afrihost. They made a mistake, they'll have to submit my ADSL line activation AGAIN. 2-4 weeks.
Not acceptable. I said I'll give them till the end of the week since I'm trying to be reasonable.
I see the following on Afrihost's portal:
This product is part of your Uncapped Bundle. Suspended 2012-08-15
NewConvert No 2012-08-15
No Service Yes 2012-08-14
General Queries Yes 2012-07-30
NewConvert Yes 2012-07-27
Suspended? Anyway, I'm trying to be reasonable....
Will keep you posted.