Nice and Simple Ticket Management System

S

Silver-0-surfer

Well-Known Member
Joined
Jan 5, 2008
Messages
317
Reaction score
7
Location
CPT
Hi Guys,

I am in DESPERATE need of some help.
In our office are about 7 IT guys and we need some sort of software were we can create tasks/tickets and assign it to different users, so that we can track these things.

What do you guys use in your companies?

Also something were you can email like [email protected] and a few guys get it (and get notified that there is a task for everyone in that group) then then can move that to like [email protected] and people in that group get notified etc.

Simple and clean are the key words, I can't spend my entire life management and trying to figure out the programme.

Thanks
 
Have a look at Request Tracker (RT).

If you need it setup we've done a few installs for clients, just drop me a PM, but if you have some Linux skills in your team you should be able to do it yourself.
 
Howsit bro,

This may be of interest to you. Really effective and all the above which you've asked for is implemented into the program. We use it at our company and have gotten MOST of clients running on this software. Have a look.

https://www.connectwise.com/?redirect=0

Hope it helps.

Good luck
 
Last edited:
Hi Silver-O-Surfer,
Bugtracker is a SaaS solution which should meet your needs
OTRS looks very polished and professional
Spiceworks especially with the Community edition looks a quick winner for you.
If it is not meeting the requirements 100% then at least you know which features the next phase of the selection process must have.

Good luck and let us know how it turns out
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X