How is Neotel still in business?

R

redmeansno

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I've never dealt with such an inefficient organisation. A call to their support centre today revealed that they have no idea what a Mac is, or what OS X is, they cannot assist with BASIC installation settings not available on their outdated website, that you have to visit physical branches in order to get software updates (no updated download links are available), they do not support the latest operating systems, they are quite willing to hang up on customers mid-sentence when they don't have the answers, they will happily make promises to call you back and never do, and, most impressively for a telecommunications company, they are "unable to transfer calls" to other individuals in the call centre who might be able to assist. Both the customer care centre (who promised to call me back immediately, over an hour ago) and the "support" centre are woefully inadequate. And aside from this all, their outdated and backwards products are actually quite hilarious - I've yet to receive speeds of more than 1mb/s download and 0.10mb/s upload over the last two years. Please, you might have read it elsewhere, but don't even bother with Neotel, whatever the product offered or promise made.
 
Stop bitching and just cancel your service. Bottom line is, you vote with your wallet. If all their residential and small business clients cancelled, they'll start investigating as to why this is and get to the root cause.
 
never knew they where this bad... :sick:

redmeansno said:
I've never dealt with such an inefficient organisation. A call to their support centre today revealed that they have no idea what a Mac is, or what OS X is, they cannot assist with BASIC installation settings not available on their outdated website, that you have to visit physical branches in order to get software updates (no updated download links are available), they do not support the latest operating systems, they are quite willing to hang up on customers mid-sentence when they don't have the answers, they will happily make promises to call you back and never do, and, most impressively for a telecommunications company, they are "unable to transfer calls" to other individuals in the call centre who might be able to assist. Both the customer care centre (who promised to call me back immediately, over an hour ago) and the "support" centre are woefully inadequate. And aside from this all, their outdated and backwards products are actually quite hilarious - I've yet to receive speeds of more than 1mb/s download and 0.10mb/s upload over the last two years. Please, you might have read it elsewhere, but don't even bother with Neotel, whatever the product offered or promise made.
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We've known it for years. I always warn people who plan to use Neotel that they're in for a shock, and encourage people who use them to cancel (which is a nightmare on its own) before the sh*t hits the fan, and laugh & mock at those who use them currently and stand by them.
 
All companies I worked with in Cape Town are extremely satisfied with their Neotel services, only minor problems with VPS connectivity and VPN’s which is definitely on the side of Neotel. A few WISPS I know is utilising their 8mbit/s upload/download and upscale solutions with no hiccups, although certain (mostly unlicensed) WISPS are abusing these products extremely.
 
PSN said:
never knew they where this bad... :sick:
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Haha...in all honesty...I much prefer dealing with Telkom than Neotel.....(yes...it is that bad).

Saddens me that Neotel is a communication company...communicating with customers and potential customers never happen..but talk money and they are all ears....until you sign up...
 
What happened to their WISP partnership for last mile access?
 
That is what you get for using a mac!
I use their fibre service and im happy with it, if you want a residential connection then get adsl.
 
Yep
After 4 years with Neotel, going back to the dreaded Telkom ADSL with probably cybersmart or Imaginet as isp. Neotel didn't have win 8 drivers for my Neotel prime unlimited and suggested I go somewhere else to get the uncapped unlimited internet that they used to offer, so I spent the weekend re routing my residential ADSL line to my office, reconfigured the network, so in the morning can tell Neotel where to shove there crappy slow speeded modem bollox.
Hooray.
JAYCE
 
boomBOYjayce said:
After 4 years with Neotel, going back to the dreaded Telkom ADSL with probably cybersmart or Imaginet as isp.
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The only thing worse than Neotel is Cybersmart. Rather try one of the mainstream providers like WebAfrica, MWEB, Afrihost or Axxess. You will regret using Cybersmart. Just a friendly warning.
 
Saajid said:
The only thing worse than Neotel is Cybersmart. Rather try one of the mainstream providers like WebAfrica, MWEB, Afrihost or Axxess. You will regret using Cybersmart. Just a friendly warning.
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I have been trying to cancel my uncapped cybersmart adsl for months... can't use it anymore(user/password does not work) but they are still billing me for it every month. I can log in to the portal with same username and password and it still shows I have 300GB left every month....
 
Know what the scary thing is? Neotel might be more relevant than Telkom one of these days.....
 
My firm, which has 12 incoming lines and 15 private lines changed to Neotel in Feb 2011. Their billing was always incorrect, they would cut off lines without warning and then get MacRoberts (a real joke of a firm of attorneys in Pretoria) to send a threatening email without the recourse to reply (highly illegal). We put up with them for 8 months and went back to Telkom. At that point, Telkom offered a substantial discount and free installation so we end up paying less for Telkom than prior Feb 2011. The average phone bill with Telkom was about R42000, with Neotel it varied between R28000 and R101000 but in the last 6 months the phone bill has been around R40000. Despite being disconnected from Neotel since November 2011, they still post statements via email and via snail mail.
 
I have no voice service from Neotel in Gallo Manor. I took the handset twice to Midrand, where it worked fine, and the Neotel staff mentioned that there is nothing wrong.

Obviously there is a problem with coverage in my area. How can they not know this?
There must surely be monitoring the network, or is Neotel that blind?

Are there any Neotel representatives here on MyBB?
 
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I have no voice service from Neotel in Gallo Manor. I took the handset twice to Midrand, where it worked fine, and the Neotel staff mentioned that there is nothing wrong.

Obviously there is a problem with coverage in my area. How can they not know this?
There must surely be monitoring the network, or is Neotel that blind?

Are there any Neotel representatives here on MyBB?
 
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Yeah. Was in their retail shop in Pretoria today, asking about the myfi 100GB broadband deal. The salesperson immediately discouraged me from buying it, explaining that there were just too many returns, and that the service was unstable. How's that for a vote of confidence?
 
Was at the Neotel service centre in Midrand head office. Must be one of the worst service centres I have visited. Untidy, not organised, bad service, lack of hospitality services and very cramped.

Not surprised that Neotel is where Neotel is, and shall remain so until they know how to run a business.
 
Gozzy said:
Haha...in all honesty...I much prefer dealing with Telkom than Neotel.....(yes...it is that bad).
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Dont even get me started with Telkom :mad:!!

Neotel doesn't seem that bad. Im switching my data plan to Neotel (from Cell C) because its way cheaper and faster in my area. Spoken to a few people that are using Neotel, only had good reviews.
 
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