It is extremely difficult to get hold of these guys, I am unable to get through to them on the numbers that were given to me, I have resulted in looking up there information on our systems ( if they are not anonymous ) nd e-mailing them, if any of them are able to give you more information than just their cell number that would be great.
I suggest you send me the following. That is if they haven't contact you yet.
If it's possible please e-mail only that info to firstname.lastname@example.org
I will forward your e-mail exactly as you send it to me to Virgin Mobile.