Ridiculous Vodacom 'Service"

hj2k_x

hj2k_x

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We have been clients of Vodacom for 6 years and always pay our bill on time.

This month another line was added to our account by mistake meaning that our account went into arrears as I only paid the normal amount due each month.

I went to the trouble of being on hold for half an hour and then speaking to a consultant who confirmed that it was some kind of mistake on their part and that it would be corrected and sorted out. I asked him if there was anything else i need do, he said no. I asked if we would be disconnected as our account appeared to be in arrears, he said no. This was two days ago.

This morning at 11 all out lines were cut off - mine, my mom's and my dad's(who is sick with Alzheimers and needs to be in constant contact).

I dialled 111 from a phone at the Vodacare shop as they were unable to help me, and was on hold for a whole hour. I did not get through.

Just called 111 now again and spoke to a lady who said that according to their records my call was logged two days ago and the guy said that he would look into it. Since then nothing has been done on their side.

So now i am sitting without a phone for most of the day through no fault of my own.

I am not impressed Vodacom. This is completely unacceptable.
:mad::mad::mad::mad:
 
Spoke to a manager now - been on the phone off and on since 4 - apparently the system automatically locks the lines if the account is in arrears - the fact that the arrears are not ours seems not to matter.

So there is nothing they can do until earliest tomorrow morning, when the accounts department opens again. And then it could take as long as until Friday to get the lines activated again.

I honestly cannot believe how ridiculous this situation is.
 
hj2k_x said:
Spoke to a manager now - been on the phone off and on since 4 - apparently the system automatically locks the lines if the account is in arrears - the fact that the arrears are not ours seems not to matter.

So there is nothing they can do until earliest tomorrow morning, when the accounts department opens again. And then it could take as long as until Friday to get the lines activated again.

I honestly cannot believe how ridiculous this situation is.
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Disgraceful - Wait till next month and then take your business elsewhere.
 
hj2k_x said:
Apart from being tied into contracts, where else is there to go? :(
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When MNP comes in to effect you'll be able to cancel your contract. I'm going over to the other V. Their rates are more suited for my calling habits.
 
hj2k_x said:
I will be able to cancel? Just like that? With no penalties?
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Depends on which article you read. :confused:

EDIT - Expect quite a deluge of info in the weeks leading up to it (18th Sept)
 
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hj2k_x said:
I honestly cannot believe how ridiculous this situation is.
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It is just shocking. R5.1Bn after tax profit based on ZERO customer service through their Customer Care ( koff koff!! ) line.
 
pip said:
It is just shocking. R5.1Bn after tax profit based on ZERO customer service through their Customer Care ( koff koff!! ) line.
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Yes. Even after 2 hours in total on the phone(including holding) my lines are still not activated. :(
 
Hi hj2k_x

Why not make a fuss over at Hellopeter.
Vodacom is listed as one of those Companies that do respond.

Regards,
BTTB
 
hj2k_x said:
Complaint posted on Hellopeter.
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Good :)

IMHO Vodacom should give you and the folks some sort of compensation for the loss of connectivity and inconvenience.
What, I am not sure?
One month of free calls and an apology/courtesy call? :)

Give it a bit of time. I am almost certain they will respond to your complaint.

Cheers,
BTTB
 
BTTB said:
Good :)

IMHO Vodacom should give you and the folks some sort of compensation for the loss of connectivity and inconvenience.
What, I am not sure?
One month of free calls and an apology/courtesy call? :)

Give it a bit of time. I am almost certain they will respond to your complaint.

Cheers,
BTTB
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Indeed. Normally I am the nicest guy, friendly and always try not to make a fuss or be unpleasant, but this really has riled me. Ruined my day it has. It might not seem like the worst thing ever to some people reading this, but it really means a lot to me.

I really hope they do get back to me soonest.

As for compensation, I won't hold my breath...
 
If it happened once it will happen again. When things go well then they go well, however when there's a stuff up then more are bound to follow. As soon as one thing gets fixed, something else will break.

Do yourself a favour and switch in September ;)
 
Highflyer_GP said:
If it happened once it will happen again. When things go well then they go well, however when there's a stuff up then more are bound to follow. As soon as one thing gets fixed, something else will break.

Do yourself a favour and switch in September ;)
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To whom? I have heard only bad things about Cell C and MTN, and are not Virgin still partially reliant on Cell C for infrastructure, who are in turn reliant on Vodacom?? :(
 
Most of Cell C's infrastructure is independent of Vodacom now. VM seems to be an alternative depending on your call habits. In 7 years with MTN I haven't experienced a single network outage (Voda had quite a few recently alone), full signal everywhere and the only thing I had to call customer care for was when I forgot my voicemailbox pin. Up to you though
 
hj2k_x said:
To whom? I have heard only bad things about Cell C and MTN, and are not Virgin still partially reliant on Cell C for infrastructure, who are in turn reliant on Vodacom?? :(
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Vodacom could have sorted you but the decided to play the "nobody's in the office" routine. A multi-billion rand company - there's always someone in the office.
 
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