Hey folks, especially the MWEB rep, if there is a rep here.
I am in need of some help WRT my MWEB Uncapped Pro web hosting that I purchased 4 days ago.
1st, the domain isn't going to my website if I use the www in front, so if I enter www.hausoflestrange.co.za, it takes me to the Enkompass page which says: This is the Default Web page installed by Enkompass.
It only works when I go to hausoflestrange.co.za - I used Manage Website Self Build to test, and that worked without the www.
2nd, I tried installing WordPress, which I want to use, and it gives me the option to install using the www. or without the www. - and each time that I try I receive the following error:
As you can see, I used the Installatron to try to install it. I have tried with a directory, and without a directory, still no luck.! A test of the selected domain has failed (HTTP error: 404).
Installatron Plugin is unable to install on a domain that is not resolving/loading to this web account.
If this is a new web hosting account, or if this is a newly registered domain, please allow up to 24 hours for the domain to begin working (though usually within a few hours).
If you're sure that the domain is correctly loading to your web account, contact your web hosting administrator.
Technical Error:  Written file `\WebContent\Users\cPanel\m0397830\public_html\hmm 8\deleteme.pv4jnoyq.php' not accessible at `http://www.hmm8.hausoflestrange.co.z...e.pv4jnoyq.php'.
2013-03-14T18:18:45+00:00 FAILURE [3; C:\Program Files (x86)\Installatron\lib\curl.exe] http://www.hmm8.hausoflestrange.co.z...e.pv4jnoyq.php [http code=404. Request: C:\Program Files (x86)\Installatron\Data\tmp/fetch_query_69b190c424290da35dbb48283055bbe9.part; Headers: C:\Program Files (x86)\Installatron\Data\tmp/fetch_query_69b190c424290da35dbb48283055bbe9.heade rs]
I have emailed MWEB, but have only received the auto reply email. Case number: CAS-1816542-4L5FJQ
Your help will be greatly appreciated, as I need this website up and running by the start of April.