My 20GB R499 gone overnight!!!!!

C

CellBel

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Recharged with R500 last night & buy 20GB @ R499

Receive:You have 20.06 GB available on your MyGig20 promo bundle until 31/05/2013.
Click to expand...

On startup now i saw i have no data left.
Balance this morning

Receive:You have 0.00MB available on your MyGig20 promo bundle until 31/05/2013
Click to expand...

C'mon VC it cannot be possible for 20GB to disappear overnight.
 
CellBel said:
Recharged with R500 last night & buy 20GB @ R499



On startup now i saw i have no data left.
Balance this morning



C'mon VC it cannot be possible for 20GB to disappear overnight.
Click to expand...

Was this perhaps a second bundle purchase and the old one was about to expire? I had a similar problem and Jannie has said he will look into it. see this thread http://mybroadband.co.za/vb/showthread.php/526874-Vodacom-Stealing-data

Perhaps get hold of him and see if he can assist you as well.
 
Vodacom does have problems with their sms notification system. Perhaps the sms is just wrong. Did you phone them or checked on their site if you data is depleted?
 
OGroteKoning said:
Vodacom does have problems with their sms notification system. Perhaps the sms is just wrong. Did you phone them or checked on their site if you data is depleted?
Click to expand...

I'll have to check, cos balance on promos was not available on their site earlier april.
Anyway i was disconnected a while ago, meaning no data left.

@ Jannie, please check this problem. Thx
I cannot PM you, not allowed.
 
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If you do not have USSD there is no way to check what your balance is for promo bundles. Sad but true. I'm in the same situation. Can't check my promo bundle balances on the Vodacom portal because the sim card is in a 3G router.
 
deweyzeph said:
If you do not have USSD there is no way to check what your balance is for promo bundles. Sad but true. I'm in the same situation. Can't check my promo bundle balances on the Vodacom portal because the sim card is in a 3G router.
Click to expand...

It shows zero balance on USSD as well as on VC's site.
 
This is abysmal. Their site reflects as noted yet connection is functional. Taking SIM out and going through *111# produces same result. Consultants have attitude of helplessness when phoned. i suggested they SMS all promotion subscribers when the SNAFU is resolved. Pretty pathetic, as usual. Appears to be normal pay and piss off from this lot.
 
I have the same problem, promotional bundle balance and expiry date is NOT showing on the web site, see attached screenshots.

The sim is in a router, telling me remove the sim and place it in a phone to get the latest balance is not a solution.

vodacom_promo_01.jpg
vodacom_promo_02.png
 
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It's absolutely infuriating. What's the point of selling data bundles if you can't check the balance?
 
CellBel said:
What's the point of buying a R499 prepaid 20GB bundle just to see it disappear overnight?
Click to expand...

I agree. There's something very funky going on with these promo data bundles. Disappearing data, inability to check the remaining balance, etc.
 
deweyzeph said:
I agree. There's something very funky going on with these promo data bundles. Disappearing data, inability to check the remaining balance, etc.
Click to expand...

Very funky.
I've logged a complaint at [email protected] now they want this info:confused::confused:

Thanks for your email!

One of our consultants will be in contact with you as soon as we have received the Authentication Details as requested below.

Your reference number is:XXXXXX

Remember – To protect your account against fraud, we need to ask you a few security questions before we can help you.

Please reply to this email with the correct answers to all 3 of these questions:
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1. ID number or Company Registration Number for corporate accounts

2. Debit order date

3. Bank name and account type
Click to expand...

I'm on prepaid, so why do they want 2 and 3
I'll give them my ID if they answer my email.
 
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There's no response from VC's reps on the forum, or twitter (rep on twitter asked me if i bought this within the 30 days of the previous bundle, and i told him yes it was on the 30th day of the previous bundle) No response from customer support email as well.
What's going on?
 
Received an email from cust-care telling me my bundle is active, but it's not. More than 12 hours now with no data at all!!!
This is what i see when i try to open a link.

http://mybroadband.co.za/photos/showphoto.php?photo=34088&cat=1372

This is my balance;

This is from USSD;
Send:*111#
Receive:1) Balances
2) Buy Bundles and Services
3) Promotions
4) Talking Points
5) m-pesa
6) Airtime Advance and Transfers
7) My Vodacom Services
8) Phone Setup


Send:1
Receive:1) Summary
2) Detailed
3) Promotional


Send:3
Receive:1) MYGIG 20 PROMO


Send:1
Receive:You have 0.00MB available on your MyGig20 promo bundle until 31/05/2013


This is from your website VC;

Promotional data balance
No remaining bundle
 
CellBel said:
There's no response from VC's reps on the forum, or twitter (rep on twitter asked me if i bought this within the 30 days of the previous bundle, and i told him yes it was on the 30th day of the previous bundle) No response from customer support email as well.
What's going on?
Click to expand...
Only saw this now. Will PM you with contact details.
 
Zero solution to this issue as of date. I would like to see VC try this abroad. Shocking! I am nervous about taking another promo as my consumption is heavy...8ta beckons if they could extend their coverage.
 
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