Charged for CAP OF DEATH

F

fishfly

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Thanks IBUST for charging me R159 for the extra 1gig that alleviated my CAP OF DEATH in September, great help to the techincal department manager for adding the extra gig only to charge me for it.

P.S I DID NOT REQUEST FOR THE EXTRA GIG. I REQUESTED FOR A SOLUTION TO MY CAP OF DEATH!!!! and for that may I ask you why do I have to pay for it??? Mabe I should charge you consultating time to identify your problems!
 
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they did that with me too. but they never really made it sound like they were going to pay for it.. they just said, "Well thats all you can do so we can buy that on your account for you" or something like that.

When I saw it was charged I wanted to phone them, but the thought of explaining cap of death to some idiot and then imagine the fuss to get the money back.
 
They probably interpreted that you would like to buy an extra gig of cap, since you were capped to death.
 
I'm going to fight this... and I have the supervisor's name plus they KNEW that it was the CAP of DEATH yet they are now somehow refusing responsibility...

I phoned the accounts dept this morning and because I'm signed up with fusionreactor they told me to direct my enquiry with fusionreactor first - which I shall first thing monday morning...

Damn, Looks like someone prob read my post and now I've been limited to 2kbps browsing...

I ain't paying for something they couldn't fix!
 
When that happened to me they also debited my account so I called Shaun and he got accounts to credit me with the amount.

Maybe you should call him and explain whats happened and see if he will do the same for you.
 
Shaun must be really busy, poor lad the only one who sorts things out properly ... What was he thinking?
 
well my account is with fusionreactor, I phoned ibust's accounts and they told me to take it up with fusionreactor which I will (only monday tho).
 
Ok a little update on this matter, I phoned fusionreactor regarding this issue, the Manager (I was told he is the manager - Grant) told me he'll speak to iburst regarding this matter and he'll get back to me sometime.

He did however confirm that it is in fact iburst that does the billing and they simply bill/debit the amount from the clients. Thanks for passing the buck iburst!
 
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