Neotel explains downtime

ah to be in spring with the neotel honeymoon in full swing...
 
Cambrient assumed responsibility and confirmed that an anomaly in the system had caused a problem, but said that the problem had been fixed and that they do not expect any further difficulties.
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Perhaps that is why this happened to start with, i.e. Cambrient did not expect or anticipate that a problem might arise, and that's how no one at Cambrient or NeOTel noticed the problem over the weekend until they noticed something had already hit the fan on Monday morning...

It is better to expect that a serious problem will happen and have measures in place to ensure that at least one person is available 24*7 to monitor things and sound the alarm bells when it all goes pear shaped...
 
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Since Neotel only caters to businesses as of yet, they should've just redirected the website displaying something like that advertisment on TV:

There is life beyond work.

And then fix it on Monday. :D
 
simple_simon said:
people taking responsibility when things go wrong.....my god what is this country coming to?
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My thoughts too - pity this quality is so rare in SA particularly in our beloved government.

Taking responsibility, admitting faults and making the necessary adjustments and corrections will earn them loyalty.
I give Neotel a thumbs up.
 
I find it very reassuring that Neotel responded to the article here on MyBroadband, even on such a relatively minor issue. They're not even in (mainstream) business yet and already they are communicating better than Telkom ever did.

Ever hear any kind of acknowledgement or explanation from Telkom after they had some downtime? We can't even get straight answers from them on issues that affect us directly.

Say what you will, I choose to see this as a good sign.
 
eremos said:
I find it very reassuring that Neotel responded to the article here on MyBroadband, even on such a relatively minor issue. They're not even in (mainstream) business yet and already they are communicating better than Telkom ever did.

Ever hear any kind of acknowledgement or explanation from Telkom after they had some downtime? We can't even get straight answers from them on issues that affect us directly.

Say what you will, I choose to see this as a good sign.
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It is a good sign that NeOTel recognises that there are many eyes constantly watching & waiting for NeOTel to provide services...:)
 
ic said:
http://www.mybroadband.co.za/nephp/?m=show&id=4815Perhaps that is why this happened to start with, i.e. Cambrient did not expect or anticipate that a problem might arise, and that's how no one at Cambrient or NeOTel noticed the problem over the weekend until they noticed something had already hit the fan on Monday morning...

It is better to expect that a serious problem will happen and have measures in place to ensure that at least one person is available 24*7 to monitor things and sound the alarm bells when it all goes pear shaped...
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Wow, I quite agree with these comments, but lets face it...

Not even the beasts of SA (hint: 50/50 partners) have got proper systems in place and heaven forbid them admitting to anything on their side.... :rolleyes:
 
lilDeath said:
Wow, I quite agree with these comments, but lets face it...

Not even the beasts of SA (hint: 50/50 partners) have got proper systems in place and heaven forbid them admitting to anything on their side.... :rolleyes:
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I was wondering if you were going to mention v4me, and yes the same comments apply equally to Vodacom with its websites that are often down or inaccessible...
 
I don't think it's exciting news that there was a problem with their site.. it doesn't reflect on Neotel's services, products or capability to deliver.

Telkom has more downtime anyway.
 
Has the monitoring rulesets been changed to catch this in future.

If not, the forumites will let them know when it happens again, however, the mood may change somewhat
 
Hmm... didn't even notice. :D
While the Neotel website looks great and creates a good impression to new visitors, uptime is a basic requirement for any website and there is very little that creates as bad an image for a company than website downtime. This is even more pronounced for a telecoms company.
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I disagree with this. Telkom has showed that there are a thousand and one things that can damage your image beyond repair. Anyways there is nothing as temperamental as a website and sooner or later there will be a problem on every site. I'm glad to see they are taking steps to prevent this in the future. As to how they could have missed it with traffic for the weekend nearly coming to a halt, that is really beyond me. I assume it is possible as they are only providing wholesale services and therefor have little if any traffic over the weekend.

With all that said I am glad to see that they are the complete opposiite of Telkom so far as response and explanation is concerned. I am definitely considering giving them a shot when they start providing retail services after March. There may be some hope for us yet.
evilsee said:
I reckon its probably bad programming, always expecting your code to work and not making allowances for failure.
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Code rot. One moment everything is working perfectly and sooner or later everything just starts falling apart and rotting away. Appears it started sooner in this case although I suspect this was something far more general. Vodacom is a prime example of this. Not following the rules of modularity their system just rotted away to the point where they were unable to provide prepaid data bundles and where they had to rewrite the whole data billing system to fix the vlive hole.
 
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