Random, Sincere Compliment for Virgin Mobile

E

Edwe

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I just randomly wanted to tell the rest of the forumites how pleased I am with the service I'm getting from Virgin Mobile recently.

Reasons I'm smiling:

- I received my VRewards to the value of R60 two days ago. This reward system is much better and more practical than Vodacom's abstract talking points

- Virgin to Virgin SMS's are free until the end of the month - happy birthday Virgin!

- I posted a message in this forum to ask for help with Virgin's MMS settings and I promptly received a PM from Virgin Mobile representative, ndlovu_f, offering his assistance.

- I now get reliable coverage and data service on Virgin Mobile that rivals the more established networks'.

Keep up the good work!! :D
 
Glad you are happy bro ;) I wouldn't mind getting some V-rewards again :p It's so much fun, you don't pay and get something free :D
 
Edwe said:
I now get reliable coverage and data service on Virgin Mobile that rivals the more established networks'.
Click to expand...

You clearly don't use GPRS/EDGE that often... They have had less down-time recently, but their data network has not been very stable over the last 6 months.
 
What happened to the rewards system Virgin were talking about when they started?
 
Hi Darknet,

I think to answer that question, we were perhaps over zealous at launch and found that translating the Rewards to our partner offerings was not as easy as anticipated.

We do however provide the Vrewards in the form of airtime credit for both pre and post pay customers. In general this has been received very positively as it carries a Rand value rather than confusing point values.

Regards,

Gerald.
 
GTVM said:
Hi Darknet,

I think to answer that question, we were perhaps over zealous at launch and found that translating the Rewards to our partner offerings was not as easy as anticipated.

We do however provide the Vrewards in the form of airtime credit for both pre and post pay customers. In general this has been received very positively as it carries a Rand value rather than confusing point values.

Regards,

Gerald.
Click to expand...

I agree. :)

----------------
 
andres101 said:
You clearly don't use GPRS/EDGE that often... They have had less down-time recently, but their data network has not been very stable over the last 6 months.
Click to expand...

I use GPRS every day. I would say my VM network downtime is too much, but not nearly as much as Vodacom's VLive! APN. That's why I left Vodacom to begin with.

The vdata APN was very bad in the beginning (last year), but it has since improved significantly.
 
You're lucky, Virgin Mobile constantly ignore my requests. I ported to them a month ago today, will port away from them a month from now.
 
hehe.... dont worry... 12 hours and they get another complaint... bastards. They keep phoning me to ask for one more chance...this time they can go **** themselves <-- i don't usual swear, but I've seriously had it with these useless ****ers
 
Funny how this section leads to the odd verbal punch up, Gerald and the others are trying to assist as best they can but typical customer thats never enough:rolleyes:
 
snakepit said:
Funny how this section leads to the odd verbal punch up, Gerald and the others are trying to assist as best they can but typical customer thats never enough:rolleyes:
Click to expand...


....who's Gerarld? And ignoring clients continiously, not returning phone calls when promised, making promises and arrangements and not sticking to them is not assisting anyone... I wouldnt have an issue if these guys actually did what they said they were going to do.
 
xrapidx said:
....who's Gerarld? And ignoring clients continiously, not returning phone calls when promised, making promises and arrangements and not sticking to them is not assisting anyone... I wouldnt have an issue if these guys actually did what they said they were going to do.
Click to expand...
Gerald claims to head of Cust Services at VM. Personally I wouldn't let him near customers with his attitude. He appears here now and again, but only responds very formally and only to 'constructive complaints'. I.e. Don't come with issues VM can't fix.:pI think that's why he's engaged Ndlovu to help out.
If he doesn't know what to do, he just ignores the post. He also gives us notice of planned shutdowns (which never happen when he says so what's the point :rolleyes:)

A real shower.:rolleyes:
 
Skeptik said:
Gerald claims to head of Cust Services at VM. Personally I wouldn't let him near customers with his attitude. He appears here now and again, but only responds very formally and only to 'constructive complaints'. I.e. Don't come with issues VM can't fix.:pI think that's why he's engaged Ndlovu to help out.
If he doesn't know what to do, he just ignores the post. He also gives us notice of planned shutdowns (which never happen when he says so what's the point :rolleyes:)

A real shower.:rolleyes:
Click to expand...

:eek: WAIT?! You mean Virgin know how to actually solve problems? Come on... you're having me on? :D

They've finally agreed to my port... going to go to the Vodacom customer care department over the weekend.
 
If my business depended on "vdata" to excecute internet tasks,
i would have filed for bankruptcy months ago.
Imagine if stockbrokers used "vdata" to buy or sell...
"KOBUS BUY IT NOW!"
"I DID BUY IT 1 MINUTE AGO, AG NO! I IS DISKONNEKTID AGAIN!"
Just imagine.........
."The Unconveniant TRUUUUUTH"
 
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