Virgin Mobile Sim updates. Pls help.

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victorlebza

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Hi guys, on friday i received an SMS from virgin (that's what it claims). This is the the SMS:

"The update to your SIM card is complete. Please switch your mobile off and on again. Call 074 1000 123 should u experience any problems. Virgin Mobile"

I'm not experiencing any problem but i'd like to know what exactly is it that was updated. The helpdesk consultants are clueless as usual (no insult intended, maybe the SMS is not from Virgin). The SMS was sent from this number: +27840001304

2 days before (before i received the SMS above) i received another SMS, also claiming to be from Virgin (from the same number, and this is what it said:

"Hi. In line with Virgin Mobiles policy of continuous improvement we are about to send an update to your Sim Card. Thanks Virgin Mobile"

Somebody pls tell me what the hack is this all about.
 
If you want to swap it, I suggest you go to a VM shop and not bother with the courier/postal system.
 
my VM SIM has died

victorlebza said:
Hi guys, on friday i received an SMS from virgin (that's what it claims). This is the the SMS:

"The update to your SIM card is complete. Please switch your mobile off and on again. Call 074 1000 123 should u experience any problems. Virgin Mobile"
Click to expand...

I received no such SMS but on Saturday evening after a restart my VM SIM suddenly went dead ;( ! My nokia freezes on restart. Another phone says insert sim. The funny thing is that I never took the SIM out or anything before it went dead. It was working fine.

I have had the SIM for about a year.

Can one of the VM reps plz help!!

-z
 
A friend of mines simcard also went dead.
 
Hi victorlebza,

Thank you for bringing this to our attention,
We are currently doing upgrades and advinced test on all the different sim as they are majorly giving us problems of just dying out or not registering on nwtwork soetimes. This should not affect our sub in any way. If you have received the SMS or your sim dies out strangely, pls PM me your details as this needs to be ressolved urgently.
 
ndlovu_f said:
Hi victorlebza,

Thank you for bringing this to our attention,
We are currently doing upgrades and advinced test on all the different sim as they are majorly giving us problems of just dying out or not registering on nwtwork soetimes. This should not affect our sub in any way. If you have received the SMS or your sim dies out strangely, pls PM me your details as this needs to be ressolved urgently.
Click to expand...

Can you send me a new 128k sim free of charge?
 
Hi Everyone,

For failed SIM replacements please go to your nearest Virgin Mobile Flagship store, or order via 0741 000 123 (delivery = 48 to 72hrs).

Replacement on failed SIMS will be at no charge.

Kindest Regards,

Gerald.
 
I know a couple of people that had their prepaid simcards trashed, they got no idea what happened lol

Average S.A guy has no idea when you start talking technical stuff. I just forwarded what you said above to them :)

What exactly was the Sim upgrades for the Virgin clients suppose to achieve? Fixing connecting to the network?
 
GTVM said:
Hi Everyone,

For failed SIM replacements please go to your nearest Virgin Mobile Flagship store, or order via 0741 000 123 (delivery = 48 to 72hrs).

Replacement on failed SIMS will be at no charge.

Kindest Regards,

Gerald.
Click to expand...

Which/where is your flagship store in East London?

-z
 
Flagship

zoic said:
Which/where is your flagship store in East London?

-z
Click to expand...

Hi zoic,

We do not have a Flagship as yet in that area, even though we are planning to have countrywide presence eventually.

May we contact you for your details and arrange it to be shipped to you?

Kindest Regards,

Gerald.
 
GTVM said:
Hi zoic,
We do not have a Flagship as yet in that area, even though we are planning to have countrywide presence eventually.
May we contact you for your details and arrange it to be shipped to you?
Gerald.
Click to expand...

Wouldn't it be faster for me to go and by a new SIM pack and call 0741 000 123 for a switch? I don't want to wait another three days. Nevermind about the cost.

-z
 
Hi zoic,

Each New SIM already has a number allocated, it is not possible (without a hefty workaround, involving a quarantine period) when trying to swap a number already in use (yoru current number onto a SIM with a number already allocated to it) in fact it would take a lot longer than shipping a replacement via courier. These replacements I talk about are essentially 'blank' in that no number is allocated to them, once we do a replacement we simply assign your existing number onto a 'blank' sim.

Unfortunately these are two seperate processes.

Regards,

Gerald.
 
victorlebza,

Apologies,
Some users have reported slower performance of SIM based menu actions - this should sort it out or prevent the symptom from developing, as well as prevent the kinds of SIM failures which you have seen reported on this forum.

Regards,

Gerald.
 
GTVM said:
victorlebza,

Apologies,
Some users have reported slower performance of SIM based menu actions - this should sort it out or prevent the symptom from developing, as well as prevent the kinds of SIM failures which you have seen reported on this forum.

Regards,

Gerald.
Click to expand...

Virgin better be paying you big. Thanks
 
Hi anger786,

Messaging will be done in batches to customers identified for the upgrade, not all customers are sent the message at the same time.

Are you having a problem with your SIM at the moment?

Regards,

Gerald.
 
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