I have a customer (in Gardens area) who can't access certain websites. (Most importantly mweb.co.za to pick up her mail)
Currently on hold with an iBurst call centre assistant who's telling me that it's her modem and I should take it in to be tested. (ya, right).
I told him that I'm reading some forum posts on MyADSL and that other people have been having similar problems. (He says: "Ya, they love to complain", so I said: "They have a bloody right to complain if your service is not working!"
He told me to try 4 things: (all related to testing the modem and the computer). I said that I realise that 99% of problems are customer related, but that when certain websites can be reached and other can't it's highly unlikely to be an issue on her side.
He's just rubbed me off by putting me on hold for several minutes, asking me to find out her IP address (as if they can't do this themselves!!!!) and giving me a reference number!
Let me try to figure out if this is a DNS issue...
Anyone have any tips?