keithr
Well-Known Member
I have tried every method possible to make contact with management at Sentech and in spite of many promises to "get back to me", there is never a response.
May I remind you (Sentech Management) to read your company's Vision, Mission and Values as published on www.sentech.co.za under "About US" and I quote your "Values" below:
1) - "We practice integrity, honesty and fairness in our dealings with all of our stakeholders"
2) - "Quality customer service is the cornerstone of the success of our company and we endeavour to make every customer contact a pleasant experience"
3) - "We provide our people with opportunities to develop to their fullest potential by ensuring quality leadership, rewarding excellent performance and encouraging innovation"
4) - "We value the diversity of our people"
5) - "Our business is run with a commercial and customer-centric orientation"
WHAT A JOKE, I don't think any of your "Internet" staff understand what the above means!
In desperation after many phone calls starting in August 2006, from "unidentified" people most of whom could hardly speak english, I insisted that they e-mail me so that I could make an informed descision regarding my options.
To my surprise, no such e-mail has ever been received!
On the 21st of September 2006, I registered a ticket (number 44116) and followed it up on at least 6 times with zero response - just promises. I expected to know by the end of September what to do depending on your response and RESERVE my rights regarding this.
It is now almost the end of October and I am "GATVOL" of your (Sentech Management) non-caring attitude toward customers.
How can you increase the price for an existing package (Classic 128) from R500 for up to 10 GigaBytes of data (was unlimited when I signed) to R10,000 for 10Gb (That is an increase of 20 times) if I work on your advertised price of R1.00 per MegaByte (= R1000.00 per GigaByte)
YOU GUYS ARE DREAMING!
A quick search on the internet (locally) found me ADSL bandwith ay R60 per GigaByte from access.co.za available in 1Gb Blocks and upgradeable on demand in 1Gb blocks.
Please explain how a small ISP based in Port Elizabeth can charge R60 and you charge R1000 for the same 1 GigaByte of data!
When I do find another service provider, I will be taking you (The Sentech Management) to the Small Claims Court for the cost of my modem that you through no fault of mine has been made redundant. (I don't think the court would consider a 20 times increase for a service reasonable and I should have no problem recovering the cost of my modem from you.)
Hopefully, all other users who find themselves in the same position will follow suite and issue summons to your CEO!
Since you may not use a lawyer in the Small Claims Court, I suggest you seriously reconsider your next move - Can you imagine how much time and money you will lose if 500 users all did the same thing!
Dr. CEO of Sentech - PLEASE think again - It may already be too late!
KeithR
May I remind you (Sentech Management) to read your company's Vision, Mission and Values as published on www.sentech.co.za under "About US" and I quote your "Values" below:
1) - "We practice integrity, honesty and fairness in our dealings with all of our stakeholders"
2) - "Quality customer service is the cornerstone of the success of our company and we endeavour to make every customer contact a pleasant experience"
3) - "We provide our people with opportunities to develop to their fullest potential by ensuring quality leadership, rewarding excellent performance and encouraging innovation"
4) - "We value the diversity of our people"
5) - "Our business is run with a commercial and customer-centric orientation"
WHAT A JOKE, I don't think any of your "Internet" staff understand what the above means!
In desperation after many phone calls starting in August 2006, from "unidentified" people most of whom could hardly speak english, I insisted that they e-mail me so that I could make an informed descision regarding my options.
To my surprise, no such e-mail has ever been received!
On the 21st of September 2006, I registered a ticket (number 44116) and followed it up on at least 6 times with zero response - just promises. I expected to know by the end of September what to do depending on your response and RESERVE my rights regarding this.
It is now almost the end of October and I am "GATVOL" of your (Sentech Management) non-caring attitude toward customers.
How can you increase the price for an existing package (Classic 128) from R500 for up to 10 GigaBytes of data (was unlimited when I signed) to R10,000 for 10Gb (That is an increase of 20 times) if I work on your advertised price of R1.00 per MegaByte (= R1000.00 per GigaByte)
YOU GUYS ARE DREAMING!
A quick search on the internet (locally) found me ADSL bandwith ay R60 per GigaByte from access.co.za available in 1Gb Blocks and upgradeable on demand in 1Gb blocks.
Please explain how a small ISP based in Port Elizabeth can charge R60 and you charge R1000 for the same 1 GigaByte of data!
When I do find another service provider, I will be taking you (The Sentech Management) to the Small Claims Court for the cost of my modem that you through no fault of mine has been made redundant. (I don't think the court would consider a 20 times increase for a service reasonable and I should have no problem recovering the cost of my modem from you.)
Hopefully, all other users who find themselves in the same position will follow suite and issue summons to your CEO!
Since you may not use a lawyer in the Small Claims Court, I suggest you seriously reconsider your next move - Can you imagine how much time and money you will lose if 500 users all did the same thing!
Dr. CEO of Sentech - PLEASE think again - It may already be too late!
KeithR
