long story short, my 24mth MTN tablet/data contract due to expire next month (end May 2016) was renewed in March without my consent or approval.
I only found this out after I called in to inquire about cancelling my contract at the specified end date only to be told I couldn't cancel it because...
(Incident 160226-000596)
I have a number of unresolved issues, including an unauthorised charge of over R2000, a mysterious apparition entering a store and posing as me to change my data limit, as well as a number of other customer service horrors.
1. Initial Customer Service Issues
I...
I had a data contract with MTN and got one of their laptop deals about September 2013. I decided not to continue with the contract after the 24 month period and phoned their customer care 10 October 2015 and let them know that I wanted to switch the contract to pay as you go. I got a reference...
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SANRAL Fraud Hotline has detected a scam where an imposter represents themselves as SANRAL personnel and starts off by confirming the person’s personal details - including ID number, name and address. The SANRAL customer is then informed that SANRAL wants to reward them with a R1500.00 cash back...
Hi,
I am currently employed as a contractor. This month we received an email stating that we would received a travel allowance starting in August.
Today I received my payslip for August and noticed that an amount was deducted from my Salary and added as a 'Travel Allowance'. Even though...
Dear all,
Just want to raise an issue here and hopefully get some help/suggestions from the wise folk. Its my friend's case but I am raising it here.
1. So my friend is an existing contract customer of MTN as he signed up for an iPhone contract 18 months ago.
2. 2 months ago, somebody...
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I have SMS notifications set up for any transaction over...
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MyCity bus in Cape Town is making use of an ICT system so bad that it refuse(d) to pay Lumen Technologies their R234m, yet passengers get fined when the system malfunctions.
A typical example is seen in the image below. The system fined the passenger 22 mover points worth R22, same as his...
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