ABSA NotifyMe costs 48c per e-mail

Do you feel crooked when charged 48c for an e-mail notification by ABSA?

  • Yes

    Votes: 196 98.5%

  • No

    Votes: 3 1.5%
  • Total voters
    199
Archer said:
I dont :confused: you should have that checked. Any EFT, any debit order, any notification is all free for me
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Here it is, then again, these guys are so clueless.


Good morning,

The credit card " notify me " option does not form part of the monthly management fee on the exceller package.


Thank you.

Brian
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I moved from ABSA to FNB because of paypal,and man, FNB Rocks!

paying for bank updates, are you nutz?
 
And that's why I switched to FNB - ABSA treat their customers like dirt. FNB gives me better service and dealing with them is generally a pleasure. I cannot say the same for ABSA. Closed 3 bank accounts with them - didn't even get a call to ask why.

Bastards...
 
xrapidx said:
Here it is, then again, these guys are so clueless.
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Is that quite an old package? I cant find it on their site? But heck, if they think of charging me for a SMS they would definately get a mouthful
 
Archer said:
Is that quite an old package? I cant find it on their site? But heck, if they think of charging me for a SMS they would definately get a mouthful
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Its ABSA Private - not sure if its on their website, only went on it a year and a bit ago.... biggest banking mistake I've made... R350 minimum a month for the worst service I have ever had.
 
xrapidx said:
Its ABSA Private - not sure if its on their website, only went on it a year and a bit ago.... biggest banking mistake I've made... R350 minimum a month for the worst service I have ever had.
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I am curious. I have the One account and am impressed by the service. Would you mind sharing your concerns so that maybe I do not get caught out the same?
 
xrapidx said:
Its ABSA Private - not sure if its on their website, only went on it a year and a bit ago.... biggest banking mistake I've made... R350 minimum a month for the worst service I have ever had.
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ZOMG!! If you are with the private division you should def NOT be paying a singe cent extra. Go complain to whichever moron is in charge of your account, and if he doesnt fix it find his manager etc etc. Or move banks. I have a Platinum account and it sounds like I'm better off than you are :confused: The guy I deal with is super helpful and sorts out any issues in like 10 minutes
 
Neilhopwood said:
I am curious. I have the One account and am impressed by the service. Would you mind sharing your concerns so that maybe I do not get caught out the same?
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Well
1.) They don't know how their products work, e.g. credit card budget facility, internet banking, etc.
2.) It takes forever to get any reaction out of them - it took over 3 weeks to get an answer on an internet banking problem - and even that was incorrect.
3.) They keep sending my cards to random branches, e.g. in November they sent my one card to Cape Town, one to Century City and one to Blaauwberg - and don't seem to understand why this is an issue. Then after cancelling all the cards and reissuing them to Parrow (where I work), I emailed them an exact list of cards and names I was expecting, I then emailed them the exact same list again to confirm all three cards were there - which they confirmed, on my arrival they ordered the wrong card.
4.) Their fee's are ridiculous - the management fee is advertised as covering everything - but it hardly does.
5.) I've had my banker changed four/five times in two years because of high staff turn-over - I have requested another change as I can't handle my current banker arguing with every single request, e.g. as per 4, when they reordered for the second time the correct card, I asked that my girlfriend collect it, after the usual hassle they agreed - and then when I asked for a simple letter stating that she can collect it, the banker continued arguing - even though he's well aware that the last time they wouldn't let her collect it.
6.) One banker promises you something - then when the time comes, you no longer have that banker - and the promise doesn't count anymore (I now make sure all my correspondence is in writing).

This list goes on and on and on....
 
Archer said:
ZOMG!! If you are with the private division you should def NOT be paying a singe cent extra. Go complain to whichever moron is in charge of your account, and if he doesnt fix it find his manager etc etc. Or move banks. I have a Platinum account and it sounds like I'm better off than you are :confused: The guy I deal with is super helpful and sorts out any issues in like 10 minutes
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ABSA Private Bank is useless - you're better off standing in a queue at the actual bank. My biggest regret is moving to them - and if it wasn't for my bond I'd be long again, and back with FNB.
 
I walked into ABSA as a client one day, I needed to get 3 months worth of bank statements, they weren't able to do it, eventually 1 and a bit hours later of throwing toys ( It was an absolute requirement ) managed to get some kind of printout stamped from their archive. As my bank I expect them to be able to tell me the exact state of my funds current and past. Signed up online with FNB that night, cards delivered to my door, never looked back... :) FNB is smart enough to realise that by offering free notifications they reduce the amount of fraud cases they have to process and the damage done to the client.
 
xrapidx said:
Well
1.) They don't know how their products work, e.g. credit card budget facility, internet banking, etc.
2.) It takes forever to get any reaction out of them - it took over 3 weeks to get an answer on an internet banking problem - and even that was incorrect.
3.) They keep sending my cards to random branches, e.g. in November they sent my one card to Cape Town, one to Century City and one to Blaauwberg - and don't seem to understand why this is an issue. Then after cancelling all the cards and reissuing them to Parrow (where I work), I emailed them an exact list of cards and names I was expecting, I then emailed them the exact same list again to confirm all three cards were there - which they confirmed, on my arrival they ordered the wrong card.
4.) Their fee's are ridiculous - the management fee is advertised as covering everything - but it hardly does.
5.) I've had my banker changed four/five times in two years because of high staff turn-over - I have requested another change as I can't handle my current banker arguing with every single request, e.g. as per 4, when they reordered for the second time the correct card, I asked that my girlfriend collect it, after the usual hassle they agreed - and then when I asked for a simple letter stating that she can collect it, the banker continued arguing - even though he's well aware that the last time they wouldn't let her collect it.
6.) One banker promises you something - then when the time comes, you no longer have that banker - and the promise doesn't count anymore (I now make sure all my correspondence is in writing).

This list goes on and on and on....
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Wow! Thanks for enlightening me, that is some shocking service. Have you considered keeping your cash under your bed? I hear that works quite well for most of the Irish farmers!
 
Neilhopwood said:
Wow! Thanks for enlightening me, that is some shocking service. Have you considered keeping your cash under your bed? I hear that works quite well for most of the Irish farmers!
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Trust me - the moment I get a matched interest rate, I'm gone.
 
I've been wanting to move from ABSA to FNB for a shile, just never got so far as to actually do it :P
 
Number 5 seems to be a problem with private banks/bankers. If you get a *** one it makes you want to rather just leave that bank.
 
Ok so the general consensus is that FNB rocks, & I totally agree, that's what I've been telling everyone for years.. One of the new features I'm enjoying from them is FREE access to their airport SLOW Lounges for platinum members, free food & free drinks, yes ma'am!
But looking at it logically, there MUST be something that ABSA, Std Bank & the rest are offering their customers to keep them, right? Or is everyone just THAT lazy to change banks...?
 
laneil said:
Ok so the general consensus is that FNB rocks, & I totally agree, that's what I've been telling everyone for years.. One of the new features I'm enjoying from them is FREE access to their airport SLOW Lounges for platinum members, free food & free drinks, yes ma'am!
But looking at it logically, there MUST be something that ABSA, Std Bank & the rest are offering their customers to keep them, right? Or is everyone just THAT lazy to change banks...?
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I think that people settle into their comfort zones and just put up with it. Others may just be ignorant - not realising that they're being screwed.
 
Mike Hoxbig said:
I think that people settle into their comfort zones and just put up with it. Others may just be ignorant - not realising that they're being screwed.
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So true. People will always look to upgrade the tangible "shiny" things like TV's, computers, cars and cell phones etc. But the intangible such as health, wealth, and insurance get left behind.

How many people go to their banks each year and ask for a better bond rate? How many people ring for a better car insurance quote each year as the market value of their car falls?
Its definitely not the norm.
 
Not happy with AB-SIS bank either.
I always have to bend over with their banking charges.
Those notify me charges are probably funding Noot vir Noot on SABC2.

'Elke randjie hier vannand kom met die vriendlike samewerking van ABSA' -Johan Stemmet
 
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