SMS's should be free - save bank on fraud
*logs into FNB*
ooh free SMS/email
*does transfer*
ooh free SMS/email
*adds recipient*
ooh free SMS/email
FNB was the first to introduce SMS notifications.
FNB introduced free SMS notification in order to
save money.
They activated inContact on all accounts that had cell numbers.
How can FNB save money you ask?
Simple, it stops / reduces fraud massively.
I had a case where someone skimmed and cloned my card, after the first R1,999 transaction,
I contacted FNB and they blacklisted the card.
So instead of losing R40,000 (card limit), they lost R1,999.
I guess R38,000 can send lots of SMS's at 19c each.
Not sure why ABSA charges 48c - they only cost 19c to send.
The fraud saving easily funds the cost for inContact.
Other banks don't understand the benefits of notifying customers of unauthorized activity on client accounts.
Way to go FNB.
ABSA you suck.