Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
when did you see this as our line is with telkom and not with ah
and why did you not mention this before
 
Last edited:
Are you using our news server? I've tested that now, seems like it is running a little slow :( That's an issue on the server itself, I'll get our team to check things out.

It's not your news server that I'm having an issue with.
 
when did you see this as our line is with telkom and not with ah
and why did you not mention this before

I remember seeing something about line sync a few weeks back.
Regardless, drop me a PM with your details and I can get things checked out.
 
I think to be fair we have always acknowledged the problem, but we've gone all the way through MTN to see if it's something we can change on our side and it's definitely on Telkom's side. We're still pursuing this with Telkom to try to get a result for you. If you've provided all the information requested (as per last mail from Critical Care) then we'll keep pushing this for you.

I did a number or trace routes as requested, but still no word to date. That was last month....
 
I did a number or trace routes as requested, but still no word to date. That was last month....

:(

Are you still getting that high variance in your latency? We should definitely have gotten you switch over to a different router on the Exchange by now.
 
:(

Are you still getting that high variance in your latency? We should definitely have gotten you switch over to a different router on the Exchange by now.

Yip, latency still varies drastically, one minute at 40ms the next 100ms.
And I always used to have 16 to 20ms constantly....
 
Yip, latency still varies drastically, one minute at 40ms the next 100ms.
And I always used to have 16 to 20ms constantly....

We know the cause is that you seem to be switching BRAS routing, which is something I have never come across before. Did you reply to the last update from Critical Care? Maybe CC me in those emails so I can follow up (on [email protected]) :(
 
Hi AH. Tried updating the firmware on my sony z2 - download sat at 20 KB/s. Switched to an mweb account - 420 KB/s. Wtf?!?!
 
Hi AH. Tried updating the firmware on my sony z2 - download sat at 20 KB/s. Switched to an mweb account - 420 KB/s. Wtf?!?!

We definitely don't shape or limit any traffic on Business. Is there anyway for me to replicate what you are doing or to test the download off our network?
 
You got a z2 that needs updating? Never accused anyone of shaping - just bringing the huge difference to your attention.
If I left it on my AH account - would've taken 9 hours to update. Did it now in just over an hour on the mweb account.
 
You got a z2 that needs updating? Never accused anyone of shaping - just bringing the huge difference to your attention.
If I left it on my AH account - would've taken 9 hours to update. Did it now in just over an hour on the mweb account.

I can check some Android things from my end, what was the upgrade? An OTA update?
 
It's an update of the os to android 5.0.2 (Build 23.1.A.1.28).

Can't find it online :(
I did a 5.1 update OTA on both my Nexus devices and it seemed OK though... very odd. How are you other downloads looking today?
 
:(

Are you still getting that high variance in your latency? We should definitely have gotten you switch over to a different router on the Exchange by now.

I did reply on Thu 30/04/2015 16:11, not a single word since then....
Latency still all over the place today......
[#IPU-720-52166]
 
I did reply on Thu 30/04/2015 16:11, not a single word since then....
Latency still all over the place today......
[#IPU-720-52166]

I see we did reply on 4 May, awaiting from feedback from MTN. I'll chat to the team if there's any further available feedback.
 
Status
Not open for further replies.
Top
Sign up to the MyBroadband newsletter
X