Ridolfc
Expert Member
I really hope you guys get the issue sorted out quickly. I want to upgrade but there is no point in paying for better and faster internet when there is problems on the network. I'm already not getting what I'm paying for.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: What is your stance on AI?
Afrihost Business Uncapped Feedback - 2
- Thread starter The_Unbeliever
- Start date
- Status
No worries. Needs to be fixed.
Was unable to do any streaming this past weekend.
Can't keep having issues where customers aren't getting near what they're paying for.
Absolutely agree with you! It is looking like Google stuff is the issue here, we've got our guys working on it.
Updates about the longer term stuff coming soon too
Absolutely agree with you! It is looking like Google stuff is the issue here, we've got our guys working on it.
Updates about the longer term stuff coming soon too
Cool.
Mkay, so confirmed an issue between MTN and Google somewhere. We're working with MTN to have this fixed up.
electrofreeze
Expert Member
to afriguy
i see you are now threatening us with a private message that we must give our username so you can look at the account to see what is wrong or you are going to get the forum mods involved
as we have stated before you did look at our account and told us there is nothing you can do
we don't like threats and this is an open forum for people to complain about their problems
why don't you fix your network for everyone instead of just our problem so there will be no complaints
after all everyone here is paying for a premium service
i see you are now threatening us with a private message that we must give our username so you can look at the account to see what is wrong or you are going to get the forum mods involved
as we have stated before you did look at our account and told us there is nothing you can do
we don't like threats and this is an open forum for people to complain about their problems
why don't you fix your network for everyone instead of just our problem so there will be no complaints
after all everyone here is paying for a premium service
Not a threat at all, but we've been constantly reaching out for the complaints you've posted but don't seem to want to have things resolved.
OK guys, so here's the latest on the long term improvements we've chatted about.
Gian has posted a thread to compile feedback - let's try and keep the feedback in the linked thread below so we can have it pass easily
More here
Gian has posted a thread to compile feedback - let's try and keep the feedback in the linked thread below so we can have it pass easily
More here
How is that possible? I was at my dad's place last night and he has an MTN connection. Play Store download speeds were just under 2MB/s on his wifi.
Was this on a DSL connection?
No - mobile connection.
The two back bones differ between Mobile and DSL though, Mobile isn't affected by this.
It's link between the MTN IPC and Google.
We're still working on normalising traffic to Google nodes.
aah okay.
OK guys, so here's the latest on the long term improvements we've chatted about.
Gian has posted a thread to compile feedback - let's try and keep the feedback in the linked thread below so we can have it pass easily
More here
I think this must be like the 5th/6th massive explanation about network issues. I expected AH to create some sort of.. 'it's not us, it's our network' response. I didn't even bother reading it.
AfriGuy, if the business account is not performing like how its supposed to, and Afrihost is aware of these problems, can I please be billed against a standard uncapped account, instead of paying for a business account and getting no where near the promised performance?
So, with this in mind, can this credit be passed on to next month? Performance has generally be poor this entire month. I've had to visit this forum on a daily basis for updates.
Last edited:
We can't make a blanket commitment to that sort of thing here on a forum, obviously it would have far reaching implications. We do hope to have solutions in place soon so that clients will not have to endure poor performance much longer.
Our directors usually find a way to reward our clients for sticking with us through tough times one way or another. I wouldn't be suprised if they think of something like that once this is all behind us.
xera
Expert Member
Business 4Mbps (hence this thread)
Pretoria East, close to exchange, 20Mbps available...
YouTube - couldn't load it Saturday night (see previous posts), today, I can't stream it at 480p even. I used to be able to stream 720p no problem.
PlayStore - wasn't working Saturday night.
SSH, terrible experience.
Skype calls, a bit better than last week
Mybroadband, still dog slow.
EDIT: Gaming, don't get me started on that... Would you like to always walk around in knee high mud when you are just wanting to relax? Gaming on 3G is better than this BS.
Last edited:
We're obviously still seeing the problems in general with regard to high demand and congestion, but this weekend it looks like a Google cache node peering link is not working correctly and MTN are in the process of resolving this. I'm not sure how widely this may also affect other services, depends on their routing I guess.
- Status