Afrihost Fibre Feedback Thread

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Frustrated - ticket logged via Client Zone. No response. Asking for help here, no response. Afrihost Live Chat doesn't work - aaaaarrrggghhh!!!!!
 
AfriGenie said:
I received the PM that you sent, I've asked our Team to cancel your order.
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Hi - please respond, will send details in PM. I have also logged another ticket with your helpdesk. No response on the first one logged this morning :(
 
balrog said:
Hi - please respond, will send details in PM. I have also logged another ticket with your helpdesk. No response on the first one logged this morning :(
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That's because that ticket is the one I escalated to our FTTH Team. The moment there is feedback for that ticket I will update you.
 
Franna said:
Any plans to add DFA as a fiber network provider?
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+1 for DFA as a provider. I have looked at all the providers on Afrihost's site and it appears as only Vumatel so far have interest in my area (9% so far). So I'm guessing it's still a while to go before they'll truly consider any rollout here.

DFA on the other hand, according to their coverage map, has a live link going right past my house in the main road.
 
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AfriGenie said:
The Home Uncapped accounts are Throttled once you've hit the Usage Threshold we have listed HERE in a 30-day rolling window.

The Premium Uncapped accounts will only have P2P and HTTP downloads shaped when the network is at peak demand, obviously it depends on the network load at the various points of the infrastructure.

:)
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Well at least I know I wont be signing with Afrihost for fibre.
You guys are managing your fibre as if its adsl you need to change this
 
Pienats said:
+1 for DFA as a provider. I have looked at all the providers on Afrihost's site and it appears as only Vumatel so far have interest in my area (9% so far). So I'm guessing it's still a while to go before they'll truly consider any rollout here.

DFA on the other hand, according to their coverage map, has a live link going right past my house in the main road.
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Getting as many FTTH providers on-board is definitely a priority for us. :) Hopefully we'll be adding new providers pretty regularly.
 
Packages on Vumatel:
Afrihost:
Home Fibre 50/5 R999/pm FUP 250GB
Home Fibre 100/10 R1449/pm FUP 300GB
Home Fibre 100/100 R1499/pm FUP 300GB

CISP:
Fibre 50/5 R999/pm No FUP
Fibre 100/10 R1099/pm No FUP
Fibre 100/100 R1199/pm No FUP

CrystalWeb:
Fibre 50/50 R895/pm No FUP 12Month Contract
Fibre 100/100 R1089/pm No FUP 12 Month Contract

Afrihost needs to treat fibre as fibre and not 2005 ADSL. The policies that you have set are just a copy of your ADSL policy. Your leaderboard even shows that you have users smashing that 250GB limit of a 40Mbps connection and the only reason you most likely don't have more people breaking the 250Gb mark is because they know that there internet is going to be useless for the rest of the 30 Day window.

Afrihost needs to remove there soft capped option and do the following: Capped for users who know how much they need. Uncapped No softcap/no throttling for the power users and business fibre for businesses.

Currently Afrihost is doing what mweb did back in 2005-2012, have very low softcaps on decent speed connections and then expect you to pay more so you don't get a destroyed connection. This is way smaller ISPs are dominating the market. Cool Ideas is just a example of one.

And to bring thing into perspective I have a 50Mbps connection and we use anywhere between 1TB -1.4TB per month.

I hope this makes sense because I don't want to see the competition dying because that just create monopolies.
 
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AfriGenie said:
I'm not sure I follow? :(
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And that exactly is why you will fail under fibre. You have not been able to realize that times are changing. Just because you call something uncapped, doesn't mean that throttling and shaping data is ok.

Look at the smaller ISP's out there, they are doing it right.
 
Nicholas Marzio said:
Packages on Vumatel:
Afrihost:
Home Fibre 50/5 R999/pm FUP 250GB
Home Fibre 100/10 R1449/pm FUP 300GB
Home Fibre 100/100 R1499/pm FUP 300GB

CISP:
Fibre 50/5 R999/pm No FUP
Fibre 100/10 R1099/pm No FUP
Fibre 100/100 R1199/pm No FUP

CrystalWeb:
Fibre 50/50 R895/pm No FUP 12Month Contract
Fibre 100/100 R1089/pm No FUP 12 Month Contract

Afrihost needs to treat fibre as fibre and not 2005 ADSL. The policies that you have set are just a copy of your ADSL policy. Your leaderboard even shows that you have users smashing that 250GB limit of a 40Mbps connection and the only reason you most likely don't have more people breaking the 250Gb mark is because they know that there internet is going to be useless for the rest of the 30 Day window.

Afrihost needs to remove there soft capped option and do the following: Capped for users who know how much they need. Uncapped No softcap/no throttling for the power users and business fibre for businesses.

Currently Afrihost is doing what mweb did back in 2005-2012, have very low softcaps on decent speed connections and then expect you to pay more so you don't get a destroyed connection. This is way smaller ISPs are dominating the market. Cool Ideas is just a example of one.

And to bring thing into perspective I have a 50Mbps connection and we use anywhere between 1TB -1.4TB per month.

I hope this makes sense because I don't want to see the competition dying because that just create monopolies.
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That's why we have three tiers of Uncapped account... You can select the Uncapped account to best suit your needs.

The Home Uncapped accounts are throttled once you've hit a certain usage threshold... The Premium Uncapped accounts are shaped depending on network demand - our system monitors the traffic volumes at all points of the network and adjusts the shaping as needed on P2P and HTTP downloads - and the Business Uncapped accounts that aren't shaped.
 
DERoestorf said:
And that exactly is why you will fail under fibre. You have not been able to realize that times are changing. Just because you call something uncapped, doesn't mean that throttling and shaping data is ok.

Look at the smaller ISP's out there, they are doing it right.
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That's why there are three different tiers of Uncapped account available through us... The Home Uncapped - that is throttled - is simply the first level, there are two additional tiers that you can opt for depending on your requirements.
 
AfriGenie said:
That's why there are three different tiers of Uncapped account available through us... The Home Uncapped - that is throttled - is simply the first level, there are two additional tiers that you can opt for depending on your requirements.
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You still have one foot in the adsl bush with that offering
 
AfriGenie said:
That's why we have three tiers of Uncapped account... You can select the Uncapped account to best suit your needs.

The Home Uncapped accounts are throttled once you've hit a certain usage threshold... The Premium Uncapped accounts are shaped depending on network demand - our system monitors the traffic volumes at all points of the network and adjusts the shaping as needed on P2P and HTTP downloads - and the Business Uncapped accounts that aren't shaped.
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You are just providing more reasons for not choosing Afrihost than actually convincing someone to choose you.
 
AfriGenie said:
That's why we have three tiers of Uncapped account... You can select the Uncapped account to best suit your needs.

The Home Uncapped accounts are throttled once you've hit a certain usage threshold... The Premium Uncapped accounts are shaped depending on network demand - our system monitors the traffic volumes at all points of the network and adjusts the shaping as needed on P2P and HTTP downloads - and the Business Uncapped accounts that aren't shaped.
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Fine, let me put it bluntly then.

Afrihost pricing is worse than the competition
The competition is offering better packages for the price.
Afrihosts better "premium" packages cost the same and the competitions faster packages ie. AfriHost 50/5 Premium R1299/pm vs CISP 100/100 R1199/pm
You have a lot of users crying out for capped fibre because they know of the BS shaping on Home and don't want/can't afford the premium packages you offer.

Why would I pay R100 more to get half the speed down and 95Mbps slower upload when I could just go with CISP?

That's why people are trying to give you feedback so that you can become competitive.
 
Nicholas Marzio said:
Fine, let me put it bluntly then.

Afrihost pricing is worse than the competition
The competition is offering better packages for the price.
Afrihosts better "premium" packages cost the same and the competitions faster packages ie. AfriHost 50/5 Premium R1299/pm vs CISP 100/100 R1199/pm
You have a lot of users crying out for capped fibre because they know of the BS shaping on Home and don't want/can't afford the premium packages you offer.

Why would I pay R100 more to get half the speed down and 95Mbps slower upload when I could just go with CISP?

That's why people are trying to give you feedback so that you can become competitive.
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The pricing is largely determined by the providers, but we're definitely taking the feedback that we are receiving very seriously.
 
Nicholas Marzio said:
Fine, let me put it bluntly then.

Afrihost pricing is worse than the competition
The competition is offering better packages for the price.
Afrihosts better "premium" packages cost the same and the competitions faster packages ie. AfriHost 50/5 Premium R1299/pm vs CISP 100/100 R1199/pm
You have a lot of users crying out for capped fibre because they know of the BS shaping on Home and don't want/can't afford the premium packages you offer.

Why would I pay R100 more to get half the speed down and 95Mbps slower upload when I could just go with CISP?

That's why people are trying to give you feedback so that you can become competitive.
Click to expand...

Also, on CISP you have not throttling or shaping. at all. They don't even track your usage.
 
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