Afrihost Fibre Feedback

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Same thing again tonight...seems to creep up at nights?

Any specific issues?
 
Vumatel is rolling out Fibre in my area and it's time to start thinking ISP. With ADSL it was easy, because you could easily switch, but it seems with Fibre the connection fee you have to pay every time makes you think a bit harder.
I'm currently an Afrihost ADSL client, but would like to get the fibre perspective. I've had some rocky times with Afrihost, especially the evening slowdown.

Now down to the question. Can body share their perspective on the quality of the Afrihost fibre experience. I find their pricing to be quite a bit more than some other providers, especially on capped accounts. Would like to understand if the service is worth it.
Also from what I can gather they don't offer after hours like some other providers.

Any feedback or advice appreciated. You can PM me if you don't want to name names here :)
 
standerr said:
Vumatel is rolling out Fibre in my area and it's time to start thinking ISP. With ADSL it was easy, because you could easily switch, but it seems with Fibre the connection fee you have to pay every time makes you think a bit harder.
I'm currently an Afrihost ADSL client, but would like to get the fibre perspective. I've had some rocky times with Afrihost, especially the evening slowdown.

Now down to the question. Can body share their perspective on the quality of the Afrihost fibre experience. I find their pricing to be quite a bit more than some other providers, especially on capped accounts. Would like to understand if the service is worth it.
Also from what I can gather they don't offer after hours like some other providers.

Any feedback or advice appreciated. You can PM me if you don't want to name names here :)
Click to expand...

I'll be happy to answer any questions you have from my side. But it does sound like you're interested in an unbiased opinion. ;) Shout if you need any info.
 
Hi There

Order package on Afrihost website:
Wednesday (20/09/17)

Received router:
Thursday (21/09/17)

Vumatel Installation:
Friday (22/09/17)

I do all the necessary to setup my WiFi.

Get a lovely SMS from Afrihost:
Congratulations! Your Fibre Line is active. Log in to ClientZone to manage your services. We hope you enjoy your Blazing-Fast Broadband. Afrihost

Open browser:
Then directed to Vumatel website to activate the package:

Receive a message:
Unfortunately, this package isn't available in your area.

Can somebody please explain this?

Rather annoyed...
 
AfriGenie said:
Could you PM me your details, I'll follow-up on that for you!
Click to expand...

Still waiting for activation of my fibre account. Got a reply on my ticket after 6 days of nothing and still not working.It's pretty funny since it was installed 2 weeks ago and I've logged calls, phoned the service department twice and PMed you. Doesn't look like you have anything under control there.

I have to beg for service, it is amazing.

God I miss Telkom.
 
AJRosslee said:
Hi There

Order package on Afrihost website:
Wednesday (20/09/17)

Received router:
Thursday (21/09/17)

Vumatel Installation:
Friday (22/09/17)

I do all the necessary to setup my WiFi.

Get a lovely SMS from Afrihost:
Congratulations! Your Fibre Line is active. Log in to ClientZone to manage your services. We hope you enjoy your Blazing-Fast Broadband. Afrihost

Open browser:
Then directed to Vumatel website to activate the package:

Receive a message:
Unfortunately, this package isn't available in your area.

Can somebody please explain this?

Rather annoyed...
Click to expand...

Sounds like everything ran smoothly right up until the end. :confused: There should be no reason for you not to be able to connect. I know you posted this on Friday evening, but if (for some reason) you're still unable to connect. Drop me a PM and I'll get you sorted. :)
 
JCM said:
Still waiting for activation of my fibre account. Got a reply on my ticket after 6 days of nothing and still not working.It's pretty funny since it was installed 2 weeks ago and I've logged calls, phoned the service department twice and PMed you. Doesn't look like you have anything under control there.

I have to beg for service, it is amazing.

God I miss Telkom.
Click to expand...

That really doesn't sound cool! :( Please feel free to forward me your info so I can look into what's going on.
 
Hi Afripeeps

Spoken too 2 different people now in your fibre support department. Ordered fibre a month back and have not hear anything as yet and the support people promise to get back to me and I hear nothing. Moving to new house on Sunday and need this to be resolved ASAP.

Order details are as follows
Your Afrihost Order Number is AH7AE7999965E0
 
Vixation said:
Hi Afripeeps

Spoken too 2 different people now in your fibre support department. Ordered fibre a month back and have not hear anything as yet and the support people promise to get back to me and I hear nothing. Moving to new house on Sunday and need this to be resolved ASAP.

Order details are as follows
Your Afrihost Order Number is AH7AE7999965E0
Click to expand...

Heya Vixation. Thanks for reaching out. I think I'm gonna need a little more info to be able to assist you with this. Please drop me a PM and I'll help you out immediately.
 
I have Openserve and AH seems to have some good offers. Some questions:

1. Please confirm that the packages are month to month with no installation or set-up costs
2. For capped accounts is there any shaping or throttling?
3. For uncapped accounts is the threshold for the start of shaping and throttling the same?
4. Is there carry-over on the capped account?
5. Is there 'nightsurfer' on the capped or uncapped account?
 
AfriFella said:
That really doesn't sound cool! :( Please feel free to forward me your info so I can look into what's going on.
Click to expand...

Hey, not sure if it was you that helped me or AfriGenie or someone that finally looked at my ticket and was able to solve my issue, thank you for helping me, appreciate it.

Btw your accounts department is pretty damn amazing, answered my call within 1 minute and solved my issue almost immediately. I was expecting the usual 30 minute call wait and 0 feedback that I've been getting from the support department past few months.

Credit where credit due.
 
Hiya all,

I'm on 200GB capped package on a 20mbps line. Performance is, knock wood, perfect. My usage is likely to jump to 300GB if I cut the cord on DSTV. Wondering how the performance would be on Home Uncapped - which is at exactly the same price as the 200GB capped.

Would like to get some perspective from Home Uncapped users. How is throughput? Is the service stable? Do you notice any slowdown? How much over threshold do you typically go?

Thanks!
SD.
 
Quixotic said:
I have Openserve and AH seems to have some good offers. Some questions:
Click to expand...

1. Please confirm that the packages are month to month with no installation or set-up costs
Click to expand...
All packages are month to month. Just make sure that you cancel or edit your package before our billing run, which usually starts on the 23rd. :) There are setup costs involved with most providers, but we're running an "up to R4000" credit promotion to cover these costs.

2. For capped accounts is there any shaping or throttling?
Click to expand...
Capped fibre isn't shaped or throttled. :)

3. For uncapped accounts is the threshold for the start of shaping and throttling the same?
Click to expand...
There is no threshold for shaping. All shaping is based on network demand which is currently very low for fibre. :)

4. Is there carry-over on the capped account?
Click to expand...
Yes. Capped data links roll over into the next month.

5. Is there 'nightsurfer' on the capped or uncapped account?
Click to expand...
Sounds like you're referring to Free-Time. This is available on all capped fibre packages. :)
 
JCM said:
Hey, not sure if it was you that helped me or AfriGenie or someone that finally looked at my ticket and was able to solve my issue, thank you for helping me, appreciate it.

Btw your accounts department is pretty damn amazing, answered my call within 1 minute and solved my issue almost immediately. I was expecting the usual 30 minute call wait and 0 feedback that I've been getting from the support department past few months.

Credit where credit due.
Click to expand...

Really glad we could get you sorted. :) Our Accounts Team really are on the ball. Drop us a PM if you have any future issues.
 
steel_dog said:
Hiya all,

I'm on 200GB capped package on a 20mbps line. Performance is, knock wood, perfect. My usage is likely to jump to 300GB if I cut the cord on DSTV. Wondering how the performance would be on Home Uncapped - which is at exactly the same price as the 200GB capped.

Would like to get some perspective from Home Uncapped users. How is throughput? Is the service stable? Do you notice any slowdown? How much over threshold do you typically go?

Thanks!
SD.
Click to expand...

Glad to hear you'e having a cool experience. :) Drop me a PM if you have any questions.
 
AfriFella said:
All packages are month to month. Just make sure that you cancel or edit your package before our billing run, which usually starts on the 23rd. :) There are setup costs involved with most providers, but we're running an "up to R4000" credit promotion to cover these costs.


Capped fibre isn't shaped or throttled. :)


There is no threshold for shaping. All shaping is based on network demand which is currently very low for fibre. :)


Yes. Capped data links roll over into the next month.


Sounds like you're referring to Free-Time. This is available on all capped fibre packages. :)
Click to expand...

Really appreciate your full response. You have won a customer
 
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