Afrihost Fibre Feedback

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AfriFella said:
Glad to hear you'e having a cool experience. :) Drop me a PM if you have any questions.
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Yeah my experience on the DSL network was abysmal. Was about to leave AH when Fibre became available. Situation on Fibre is really good.

I need to get user experiences with Home Fibre. That's throttled at 200GB, which is bizarrely low :(. I'm paying R697 for 200GB capped. That includes roll-over and free-time. So I can easily do up to 400GB incl of free-time. Uncapped costs R697 as well, but it's throttled at 200GB with no free-time. So it's 400GB++ on my current vs 200GB and throttled on Home Uncapped. Not a great value proposition however I'm wanting to terminate DSTV, which is likely to bump my (non free-time) use up by an additional 100GB. I thus require approx 300GB of non free-time data. Home Uncapped seems appropriate.

By contrast Vodacom Fibre have a 500GB AUP cap on their Uncapped package. It costs R699.
 
Finally OpenServe map went purple.

There is still no fiber product under Afrihost Sales Query. Just logged it under capped ADSL.

I'd like to get your 100Mbps capped with a 25GB data package for R747.00 pm. Is it possible to get VoIP included and what is the cost associated with that (including number port)? Residential.
 
AfriFella said:
Really glad we could get you sorted. :) Our Accounts Team really are on the ball. Drop us a PM if you have any future issues.
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No, they are most definitely not. I ordered an LTE router and received an invoice for R911 extra. This was reversed. Then, even though the amount was taken off my account, I still have to wait 2 weeks for it to be "cleared"

I have been an Afrihost customer for 4 years, yet am treated as if I was fresh out the bush

Thank goodness I saw the light and cancelled everything. 4 years ago, Afrihost was very good. In the last 6 months the service has gone down the drain, not only the accs dept

Even PMs to you do not get an answer!
 
So a little over three months since I started the enquiry on these items for capped fibre and there's been some progress, but since the ClientZone (neither web nor app) gives very limited details - how are we supposed to monitor this?


*No after-hours data (Appears to be working, but where can it be monitored? 00:00 to 08:00 daily, correct?)

*No capped data roll-over (AfriSomeone confirmed it works, but no way to verify that it does since ClientZone (web only) only tracks consumed data, not rollover nor remaining...)
*No Afrihost Plus double data (Implemented - good)
*No functionality to view usage, top-up or change package from mobile app (at this point, the main problem: "Om te meet is om te weet!!" ;) Please fix/implement this ASAP!)
 
The only way to see how much after hours data I've used is when they send me a bandwidth notice via email cause then it shows the free data used.the carry over data is not working as I left 5 g over and it didn't carry over:(
 
steel_dog said:
Yeah my experience on the DSL network was abysmal. Was about to leave AH when Fibre became available. Situation on Fibre is really good.

I need to get user experiences with Home Fibre. That's throttled at 200GB, which is bizarrely low :(. I'm paying R697 for 200GB capped. That includes roll-over and free-time. So I can easily do up to 400GB incl of free-time. Uncapped costs R697 as well, but it's throttled at 200GB with no free-time. So it's 400GB++ on my current vs 200GB and throttled on Home Uncapped. Not a great value proposition however I'm wanting to terminate DSTV, which is likely to bump my (non free-time) use up by an additional 100GB. I thus require approx 300GB of non free-time data. Home Uncapped seems appropriate.

By contrast Vodacom Fibre have a 500GB AUP cap on their Uncapped package. It costs R699.
Click to expand...

I would recommend starting off with the Home Uncapped account, and seeing how it goes. :) It's definitely an option to upgrade to a different product if you aren't happy with the Home Uncapped.
 
Johnatan56 said:
Finally OpenServe map went purple.

There is still no fiber product under Afrihost Sales Query. Just logged it under capped ADSL.

I'd like to get your 100Mbps capped with a 25GB data package for R747.00 pm. Is it possible to get VoIP included and what is the cost associated with that (including number port)? Residential.
Click to expand...

At the moment we don't have any VOIP products available. Our products are compatible with existing VOIP products however.
 
acp said:
So a little over three months since I started the enquiry on these items for capped fibre and there's been some progress, but since the ClientZone (neither web nor app) gives very limited details - how are we supposed to monitor this?


*No after-hours data (Appears to be working, but where can it be monitored? 00:00 to 08:00 daily, correct?)

*No capped data roll-over (AfriSomeone confirmed it works, but no way to verify that it does since ClientZone (web only) only tracks consumed data, not rollover nor remaining...)
*No Afrihost Plus double data (Implemented - good)
*No functionality to view usage, top-up or change package from mobile app (at this point, the main problem: "Om te meet is om te weet!!" ;) Please fix/implement this ASAP!)
Click to expand...

Our Team is working to roll-out the usage graphs as quickly as possible for Fibre! Capped data definitely rolls over, I can check for you , if you PM me your details.
 
PRETTYFLY said:
The only way to see how much after hours data I've used is when they send me a bandwidth notice via email cause then it shows the free data used.the carry over data is not working as I left 5 g over and it didn't carry over:(
Click to expand...

Please PM me your details and I'll check for you!
 
Will I be charged ANYTHING during installation/activation if I get fiber? Besides the uncapped

also, your live chat is offline
 
AfriGenie said:
Our Team is working to roll-out the usage graphs as quickly as possible for Fibre! Capped data definitely rolls over, I can check for you , if you PM me your details.
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Thank you. PM sent.
 
I'm on a 100\10..I game just fine..DL is about 95 and up is 9.5...ping is between 1 and 8 ms:)..I'm on a ps4 btw
 
static_sa said:
Will I be charged ANYTHING during installation/activation if I get fiber? Besides the uncapped

also, your live chat is offline
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Nope! :) Billing for your Fibre will only start once the installation and activation has been completed.
 
Frogfoot completed the fibre installation yesterday, but ClientZone still says the order is in progress.

Talking to the Afrihost support to get the status updated and credentials, and they keep asking me if the line has been installed yet? This after I've told them multiple times that the fibre is connected and live.

talk about incompetence...
 
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