I cannot give you a time frame at this stage.
Pity, although not surprising...
My Afrihost Capped Fibre service commenced in June 2017.
The reason I signed up was because I was an existing and happy (dare I say impressed capped ADSL subscriber at the time).
Upon enquiring, I was promised an array of good things by Afrihost reps about capped data rollover, free-time/after hours data. Simply stated, their pitch was that I would be getting everything I was on capped ADSL, just this time around on fast fibre. It sounded perfect, so I went ahead and signed-up.
Not long after my fibre service activated, I discovered that there was no way to accurately track or monitor my data use on any instance of ClientZone (browser or app). Afrihost Reps responded saying that it would be fixed 'very soon' and that developers were working on this as a 'priority'.
After the first month, I realised that capped data rollover was non-existent. Again, Afrihost Reps reacted saying it was work-in-progress and that they would help out by manually rolling-over data, but for this, I have to send a PM and wait for about a week each month before it is done. They said that a fix was 'imminent'...
Ironically, once the data is rolled-over, the data monitoring debacle becomes even more frustrating because now there's no way of knowing how much was rolled-over, how much of that is left and whether the usage is taken from rolled-over data in the first place.
The one piece that seems to work is after-hours data, but again there's no way to track/monitor this.
Here we are, 9 months later - it is February 2018 and the product that was committed to me by the Afrihost Reps is not the product/service I'm receiving.
My options are limited, since from the experiences of the likes of @paoloc and @Totempole, I would be subjected to even more torture if I would dare try to make any change to my product or cancel.
It may sound a little dramatic, but as a consumer, in a way it feels that I'm now a hostage of an Afrihost conspiracy and every month I'm reminded of this when having to send PMs and beg to have my data rolled-over and obtain balances.
The crux of all this is that the Afrihost Capped Fibre service is NOT functioning as it should or as it was described to me before signing up.
I said this before: imagine how customers of mobile network providers would react if the networks promised them carry-over and accurate tracking of minutes+data and then simply abandons them high and dry with a half-baked service...? Why should it be any different for Afrihost?
And then they wonder why I get annoyed when "highly qualified and skilled developers" aren't able to provide an ETA... other than 'soon' .. for the past how many months ??
