Afrihost Fibre Feedback

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sadiquek said:
So, fibre was finally installed today but no internet access yet. The Vumatel tech says I must call my ISP. Been waiting for a call back from support since 2:30 pm. Tried the WhatsApp support but they couldn't help and was told they would arrange a callback.
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Sorry about that! :( Did you follow setup guide we emailed to you? If you did and if you are still having issues with your connection, please send me a PM with your account information and I will see what is happening on our side for you.
 
Luke7777 said:
Afri*people* ?
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Hmmmm... I can see what you mean by the fact you are confused. The total data does not add up as it should be a total out of 800.00 GB. I have checked your packages on my side and I can see that everything is displaying normally.
 
AfriNatic said:
Sorry for replying to your post so late! :( I can see that you were called. Please confirm for me. :)
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They did come back to me and said that they can only change my line speed next month.. which is quite long just to pay more money than what I do now for a service..

Is there no ways of speeding up the process?
 
Silentpiet said:
They did come back to me and said that they can only change my line speed next month.. which is quite long just to pay more money than what I do now for a service..

Is there no ways of speeding up the process?
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Unfortunately not. :( The process needs to runs its course.
 
AfriNatic said:
Sorry about that! :( Did you follow setup guide we emailed to you? If you did and if you are still having issues with your connection, please send me a PM with your account information and I will see what is happening on our side for you.
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You have PM
 
AfriNatic said:
That looks awesome! Thanks for the update! :D
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So things started off well. But since I upgraded to 200/100 priority fibre, I rarely hit speeds over 110mbps. Premium Fibre I got 150 to 192mbps.

Isn’t priority fibre better?

And now I’ve been double billed. Got 2 invoices. 1 for Premium Fibre 200/100 for the month of June and 1 for Priority Fibre for the month of June + pro rata since the time I upgraded. The latter invoice is correct. The first is for?!?
 
Ray7905 said:
So things started off well. But since I upgraded to 200/100 priority fibre, I rarely hit speeds over 110mbps. Premium Fibre I got 150 to 192mbps.

Isn’t priority fibre better?

And now I’ve been double billed. Got 2 invoices. 1 for Premium Fibre 200/100 for the month of June and 1 for Priority Fibre for the month of June + pro rata since the time I upgraded. The latter invoice is correct. The first is for?!?
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Our system should have credited you for the old package, we will only bill you for the current package that you are on.

Are you testing your speeds over WiFi?
 
AfriGenie said:
Our system should have credited you for the old package, we will only bill you for the current package that you are on.

Are you testing your speeds over WiFi?
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Doesn’t look like a credit. Says it will automatically be deducted on 1 June.

I’m testing using an iMac with gigabit Ethernet cable and MacBook Pro on WiFi.

Both produce the same results.

IMG_0419.JPG

You saw on my previous post just a few days ago I was raving about the brilliant results. 192mbps.

So no it’s nothing to do with my hardware or WiFi.

I’m just querying and mentioning that literally since I upgraded to Priority Fibre, I’m getting consistently slower speeds than what I first got on Premium.

IMG_0420.JPG
 
Ray7905 said:
Doesn’t look like a credit. Says it will automatically be deducted on 1 June.

I’m testing using an iMac with gigabit Ethernet cable and MacBook Pro on WiFi.

Both produce the same results.

View attachment 524267

You saw on my previous post just a few days ago I was raving about the brilliant results. 192mbps.

So no it’s nothing to do with my hardware or WiFi.

I’m just querying and mentioning that literally since I upgraded to Priority Fibre, I’m getting consistently slower speeds than what I first got on Premium.

View attachment 524273
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It's nearing the last week of the month, Afrihost always has problems at this time as capped users are using up the last of their data.
Also, may I ask what your usage is to go uncapped on 200Mbps rather than a large capped account?

Assuming OpenServe:
200Mbps + 25GB cap = R1107
200Mbps + 1TB cap = R2457 (975GB for R1350 = R1.38/gig) though top-ups above this are R2.50. :erm:
200Mbps + priority uncapped = R2497.00
So priority uncapped is basically the same as a capped account with a 1TB account.
Since this is fiber feedback, not data feedback, I can mention my set-up: 100Mbps + 25GB capped from Afrihost, you could do the 200Mbps + 25GB for R1107, then use a Vox package for data, it's R779 for 1TB, so R0.78/gig. Might work out better, plus the working 6x your cap roll-over versus Afrihost's lack of any roll over.
Their new bot just confirmed it for me even though the Afrireps keep stating that it does apply:
Capture.PNG
[MENTION=120807]Afrihost[/MENTION] you need to train your bot a lot more. Assuming dialogflow?
 
Hi,

If i was to do an upgrade from 20MB to 50MB, the day after my invoice was paid (using the client zone), will I be charged again or only charged at month end for the new sub.

Thanks
 
Johnatan56 said:
It's nearing the last week of the month, Afrihost always has problems at this time as capped users are using up the last of their data.
Also, may I ask what your usage is to go uncapped on 200Mbps rather than a large capped account?

Assuming OpenServe:
200Mbps + 25GB cap = R1107
200Mbps + 1TB cap = R2457 (975GB for R1350 = R1.38/gig) though top-ups above this are R2.50. :erm:
200Mbps + priority uncapped = R2497.00
So priority uncapped is basically the same as a capped account with a 1TB account.
Since this is fiber feedback, not data feedback, I can mention my set-up: 100Mbps + 25GB capped from Afrihost, you could do the 200Mbps + 25GB for R1107, then use a Vox package for data, it's R779 for 1TB, so R0.78/gig. Might work out better, plus the working 6x your cap roll-over versus Afrihost's lack of any roll over.
Their new bot just confirmed it for me even though the Afrireps keep stating that it does apply:
View attachment 524289
[MENTION=120807]Afrihost[/MENTION] you need to train your bot a lot more. Assuming dialogflow?
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We're still getting it to learn as we go, but the best way to gather info is to collect user queries so we can see patterns and common question groups.

We've mentioned many times that users trying to expire their data can't add additional strain to the network as they cannot consume at a faster rate, only for longer. So provided we have additional throughput capacity, it should have no effect.
 
Ray7905 said:
Doesn’t look like a credit. Says it will automatically be deducted on 1 June.

I’m testing using an iMac with gigabit Ethernet cable and MacBook Pro on WiFi.

Both produce the same results.

View attachment 524267

You saw on my previous post just a few days ago I was raving about the brilliant results. 192mbps.

So no it’s nothing to do with my hardware or WiFi.

I’m just querying and mentioning that literally since I upgraded to Priority Fibre, I’m getting consistently slower speeds than what I first got on Premium.

View attachment 524273
Click to expand...

Best to drop one of us a PM so we can look at your specific billing and account transactions.

We're not seeing any general issues but if you give us your username we can monitor your realtime throughput and analyse for problems.
 
Bucks_Fizz said:
Hi,

If i was to do an upgrade from 20MB to 50MB, the day after my invoice was paid (using the client zone), will I be charged again or only charged at month end for the new sub.

Thanks
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You will be charged immediately for the pro-rata difference, and then the new rate for the upgraded line speed on the 1st of the new month.
 
Sent a PM this morning for my capped Fibre June and July rollover data-links to be allocated please.

I still cannot see my data usage, cannot see whether after-hours data is working or how much consumed, unused data not rolling over.

In a few days, it will be exactly a year and there's been absolutely no progress despite all the promises that the team is 'working hard to get it solved' and 'it enjoys high priority with our dev team'...
 
acp said:
Sent a PM this morning for my capped Fibre June and July rollover data-links to be allocated please.

I still cannot see my data usage, cannot see whether after-hours data is working or how much consumed, unused data not rolling over.

In a few days, it will be exactly a year and there's been absolutely no progress despite all the promises that the team is 'working hard to get it solved' and 'it enjoys high priority with our dev team'...
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I'll get that done for you! Please PM me your account details quickly.
 
acp said:
Sent a PM this morning for my capped Fibre June and July rollover data-links to be allocated please.

I still cannot see my data usage, cannot see whether after-hours data is working or how much consumed, unused data not rolling over.

In a few days, it will be exactly a year and there's been absolutely no progress despite all the promises that the team is 'working hard to get it solved' and 'it enjoys high priority with our dev team'...
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Sent mine thru early this morning already (still waiting btw). If they can't even get their outstanding bandwidth notifications right, what hope is there for this dev team to deliver in the next year ?
 
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