Afrihost Fibre Feedback

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Evening Guys!

I am really sorry about this! :( There is an issue in the South affecting our DSL and Openserve Clients, our Team is working with our upstream providers to get this resolved as quickly as possible.
 
Hi guys,

A bit of advice please: I am thinking of upgrading my line (again). Currently i have Premium Uncapped 50/50. Looking at the options (and price), i am looking at the Premium Uncapped 100/10.

So my question is: Is UL speed enough at a 100/10 (my thinking is i Download and stream a lot more than i UL to cloud?)
Or is UL speed just as important as DL?

Thanks all
 
Bucks_Fizz said:
Hi guys,

A bit of advice please: I am thinking of upgrading my line (again). Currently i have Premium Uncapped 50/50. Looking at the options (and price), i am looking at the Premium Uncapped 100/10.

So my question is: Is UL speed enough at a 100/10 (my thinking is i Download and stream a lot more than i UL to cloud?)
Or is UL speed just as important as DL?

Thanks all
Click to expand...

Honestly speaking it really depends are what you are using your connection for. If you are just downloading and streaming and then uploading backups on the odd occasion then it really isn't the important and I would go for the 100 Mbps download. :)
 
AfriNatic said:
Honestly speaking it really depends are what you are using your connection for. If you are just downloading and streaming and then uploading backups on the odd occasion then it really isn't the important and I would go for the 100 Mbps download. :)
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Thanks for the reply - Upgrade requested to 100/10.

Any chance product support might look at at a 100/50 package? (Best of both worlds)
 
Bucks_Fizz said:
Thanks for the reply - Upgrade requested to 100/10.

Any chance product support might look at at a 100/50 package? (Best of both worlds)
Click to expand...

Unfortunately we don't have the option of making those packages. The line capability is set by the provider - but we do give them feedback when clients request specific packages to help them make the right decisions ;)
 
Naks said:
Something very odd is happening with the fibre Internet- WhatsApp suddenly says it can't retrieve messages over the network.

Aaaand the network is down again. FFS
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Can you please restart your WiFi router and CPE quickly to see if there is any change.
 
Hi,

Is there a specific waiting period before a package upgrade is processed? It was submitted on Friday and clientzone confirmed it had been processed - But no change as yet?

Update: Done this morning
 
Last edited:
Bucks_Fizz said:
Hi,

Is there a specific waiting period before a package upgrade is processed? It was submitted on Friday and clientzone confirmed it had been processed - But no change as yet?

Update: Done this morning
Click to expand...

Hi there

It normally takes about 48 hours for this to be done. Has it still not been done?
 
Hi there. Ok, I've been quiet for a while now, while I monitored my connection. But I'm now reaching out to Afriman and whoever could help on this forum, or this is the end of the road for my and Afrihost.

My connection is progressively getting worse.

Screenshot 2018-07-30 at 20.27.49.jpg

Screenshot 2018-07-30 at 20.29.04.jpg

Afrihosts own website took 16 seconds to load.
I rarely get over 100mbps on a 200mbps line.

Even though my connection speed test shows around 90mbps, it's unusable. I cannot browse Facebook, it just loads and loads blank pages. I cannot use Whatsapp for web on my Macbook, as messages don't load. It's worse than my 10mbps ADSL line, even though it's "much faster".

It's REALLY REALLY bad. Can't stream netflix. Forget about DSTV now.

200/100 capped Fibre account.

PLEASE HELP.
 
Ray7905 said:
Hi there. Ok, I've been quiet for a while now, while I monitored my connection. But I'm now reaching out to Afriman and whoever could help on this forum, or this is the end of the road for my and Afrihost.

My connection is progressively getting worse.


Afrihosts own website took 16 seconds to load.
I rarely get over 100mbps on a 200mbps line.

Even though my connection speed test shows around 90mbps, it's unusable. I cannot browse Facebook, it just loads and loads blank pages. I cannot use Whatsapp for web on my Macbook, as messages don't load. It's worse than my 10mbps ADSL line, even though it's "much faster".

It's REALLY REALLY bad. Can't stream netflix. Forget about DSTV now.

200/100 capped Fibre account.

PLEASE HELP.
Click to expand...

What about connecting directly to the CPE with a new LAN cable, just to eliminate internal network issues.
 
Rickster said:
What about connecting directly to the CPE with a new LAN cable, just to eliminate internal network issues.
Click to expand...

Tried that. 3 different cables.
Restated router.
Tried different computers and devices.
 
Rickster said:
You've cleared your arp table and DNS?
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Yup. The reason why I'm so frustrated is because I just bought a brand new MacBook Pro. Performs the same as any other computer when doing a speed test. Even factory reset the router, no difference. Tried connecting with an Apple Airport Extreme, slight speed improvement. But no where usable.

Not even Instagram loads!

IMG_0363.JPG
 
Ray7905 said:
Yup. The reason why I'm so frustrated is because I just bought a brand new MacBook Pro. Performs the same as any other computer when doing a speed test. Even factory reset the router, no difference. Tried connecting with an Apple Airport Extreme, slight speed improvement. But no where usable.

Not even Instagram loads!

View attachment 541147
Click to expand...

That's a really peculiar issue! :( Which DNS servers are you using on your WiFi router? Did you manually configure the MTU?
 
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