Afrihost New Network Feedback - Part 2

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Johnatan56 said:
No, that would still be on their peering agreement, so ISP responsibility.
Click to expand...

Quite right. You guys' tests have certainly not gone to waste. :) We have been sending your results onto our network team and they are actively working with our upstream providers to reduce this latency spike.
 
Vio said:
Just canceled my business uncapped accounts and my god it feels so good to finally be rid of this filth.
Click to expand...

Wishing you the best for the future, Vio. Sorry we couldn't provide you with what you were looking for.
 
AfriFella said:
Quite right. You guys' tests have certainly not gone to waste. :) We have been sending your results onto our network team and they are actively working with our upstream providers to reduce this latency spike.
Click to expand...
Still quite high latency, 270-300ms LoL EUW, same spot as previously. Two people playing LoL on the network, that's it.
 
Johnatan56 said:
No, that would still be on their peering agreement, so ISP responsibility.
Click to expand...
Are you saying that each ISP must have an agreement with everybody hosting a website or only with major players?
 
LaraC said:
Are you saying that each ISP must have an agreement with everybody hosting a website or only with major players?
Click to expand...

This is one of the reasons we're big supporters of NAP Africa, anyone should be able to peer for free and that's better for the end user experience :)
 
Ah damn, so there is definitely a problem with Afrihost.

I've posted my complaint in this thread: http://mybroadband.co.za/vb/showthr...h-Afrihost?p=18770424&viewfull=1#post18770424

My post:

Can confirm this. Getting > 300 ms to blizzard EU, makes it unplayable when doing ranked. I've always had < 200 ms with Afrihost, this has started about a two weeks ago, but I thought there might be something on my end which was interfering, or a Telkom issue.

I've signed up for a trial crystal web account, will test this later this evening.

In my support ticket I've specifically asked them to confirm or deny that they have a problem, the reply I get is "reboot your router". I can see why they're dropping down the ranks in terms of Customer support. I've been with them since 2012, if they don't resolve this by today I'm switching over.

@AfriGenie Can you confirm this perhaps. Support ticket is #ICS-234-43113

Thanks.
 
Just to make a comparison against yesterday afternoon/evening.
I made 3 runs........


Tracing route to www.sipgate.de [217.10.72.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 24 ms 23 ms 23 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 26 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 23 ms 22 ms 23 ms 41.164.52.40
6 23 ms 23 ms 23 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
7 179 ms 178 ms 179 ms if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
8 178 ms 178 ms 183 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
9 178 ms 177 ms 177 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
10 178 ms 178 ms 178 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
11 184 ms 184 ms 183 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
12 177 ms 177 ms 177 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
13 181 ms 181 ms 181 ms 195.219.83.102
14 189 ms 190 ms 190 ms ae-4-90.edge4.Frankfurt1.Level3.net [4.69.154.200]
15 190 ms 204 ms 190 ms ae-4-90.edge4.Frankfurt1.Level3.net [4.69.154.200]
16 189 ms 189 ms 189 ms te2-2.c102.f.de.plusline.net [212.162.24.58]
17 189 ms 188 ms 189 ms 82.98.102.13
18 187 ms * 335 ms 82.98.98.250
19 185 ms 189 ms 185 ms 212.19.42.26
20 187 ms 186 ms 186 ms duessel-c12-1.z12.netzquadrat.net [217.10.64.10]
21 186 ms 186 ms 186 ms www.sipgate.de [217.10.72.53]

Trace complete.


Tracing route to www.sipgate.de [217.10.72.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 23 ms 22 ms 23 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 24 ms 24 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 23 ms 23 ms 23 ms 41.164.52.40
6 23 ms 22 ms 23 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
7 183 ms 178 ms 180 ms if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
8 179 ms 178 ms 179 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
9 177 ms 177 ms 177 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
10 182 ms 179 ms 178 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
11 * 184 ms 183 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
12 177 ms 177 ms 177 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
13 184 ms 181 ms 182 ms 195.219.83.102
14 190 ms 190 ms 189 ms ae-4-90.edge4.Frankfurt1.Level3.net [4.69.154.200]
15 189 ms 190 ms 189 ms ae-4-90.edge4.Frankfurt1.Level3.net [4.69.154.200]
16 189 ms 189 ms 190 ms te2-2.c102.f.de.plusline.net [212.162.24.58]
17 188 ms 189 ms 189 ms 82.98.102.13
18 187 ms 188 ms 186 ms 82.98.98.250
19 186 ms 185 ms 186 ms 212.19.42.26
20 186 ms 186 ms 186 ms duessel-c12-1.z12.netzquadrat.net [217.10.64.10]
21 186 ms 186 ms 186 ms www.sipgate.de [217.10.72.53]

Trace complete.

Tracing route to www.sipgate.de [217.10.72.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 26 ms 22 ms 23 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 22 ms 22 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 23 ms 23 ms 23 ms 41.164.52.40
6 23 ms 23 ms 23 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
7 179 ms 178 ms 178 ms if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
8 179 ms 179 ms 178 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
9 177 ms 177 ms 178 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
10 178 ms 178 ms 179 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
11 * 185 ms 184 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
12 177 ms 177 ms 177 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
13 181 ms 180 ms 181 ms 195.219.83.102
14 190 ms 190 ms 190 ms ae-4-90.edge4.Frankfurt1.Level3.net [4.69.154.200]
15 190 ms 190 ms 190 ms ae-4-90.edge4.Frankfurt1.Level3.net [4.69.154.200]
16 189 ms 192 ms 189 ms te2-2.c102.f.de.plusline.net [212.162.24.58]
17 189 ms 189 ms 191 ms 82.98.102.13
18 187 ms 186 ms 187 ms 82.98.98.250
19 186 ms 185 ms 187 ms 212.19.42.26
20 186 ms 186 ms 186 ms duessel-c12-1.z12.netzquadrat.net [217.10.64.10]
21 186 ms 186 ms 186 ms www.sipgate.de [217.10.72.53]

Trace complete.
 
Curious, how many people with the latency issues are from cpt?
From the limited amount of searching, all these problems seem to some how be linked to cpt.
I even got a test account from another isp and for some very odd reason results don't seem to improve by much.
 
gmathews said:
Ah damn, so there is definitely a problem with Afrihost.

I've posted my complaint in this thread: http://mybroadband.co.za/vb/showthr...h-Afrihost?p=18770424&viewfull=1#post18770424

My post:

Can confirm this. Getting > 300 ms to blizzard EU, makes it unplayable when doing ranked. I've always had < 200 ms with Afrihost, this has started about a two weeks ago, but I thought there might be something on my end which was interfering, or a Telkom issue.

I've signed up for a trial crystal web account, will test this later this evening.

In my support ticket I've specifically asked them to confirm or deny that they have a problem, the reply I get is "reboot your router". I can see why they're dropping down the ranks in terms of Customer support. I've been with them since 2012, if they don't resolve this by today I'm switching over.

@AfriGenie Can you confirm this perhaps. Support ticket is #ICS-234-43113

Thanks.
Click to expand...

We have been investigating this issue, and there should have been some improvement last night and more changes today should bring better performance this evening hopefully :)
 
squish0601 said:
Curious, how many people with the latency issues are from cpt?
From the limited amount of searching, all these problems seem to some how be linked to cpt.
I even got a test account from another isp and for some very odd reason results don't seem to improve by much.
Click to expand...

As far as I am aware this is not region specific, and we've seen reports from all regions.
 
AfriMan said:
We have been investigating this issue, and there should have been some improvement last night and more changes today should bring better performance this evening hopefully :)
Click to expand...

Thanks for this feedback. Wanted to know, where do you get your bandwidth from now? I remember it was IS first, then you moved to MTN, but what about now?

I'll test this evening for any improvements. In Rustenburg, so definitely not linked to region.
 
gmathews said:
Thanks for this feedback. Wanted to know, where do you get your bandwidth from now? I remember it was IS first, then you moved to MTN, but what about now?

I'll test this evening for any improvements. In Rustenburg, so definitely not linked to region.
Click to expand...

We actually implemented and launched our own netwok in December 2015. :)
 
savage said:
And you use Neotel for transit (i.e. traffic you don't pick up via peering). Let's be politically correct now...
Click to expand...

We use a number of upstream providers. :) Being politically correct. ;)
 
jannier said:
Just to make a comparison against yesterday afternoon/evening.
I made 3 runs........


Tracing route to www.sipgate.de [217.10.72.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 26 ms 22 ms 23 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 22 ms 22 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 23 ms 23 ms 23 ms 41.164.52.40
6 23 ms 23 ms 23 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
7 179 ms 178 ms 178 ms if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
8 179 ms 179 ms 178 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
9 177 ms 177 ms 178 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
10 178 ms 178 ms 179 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
11 * 185 ms 184 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
12 177 ms 177 ms 177 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
13 181 ms 180 ms 181 ms 195.219.83.102
14 190 ms 190 ms 190 ms ae-4-90.edge4.Frankfurt1.Level3.net [4.69.154.200]
15 190 ms 190 ms 190 ms ae-4-90.edge4.Frankfurt1.Level3.net [4.69.154.200]
16 189 ms 192 ms 189 ms te2-2.c102.f.de.plusline.net [212.162.24.58]
17 189 ms 189 ms 191 ms 82.98.102.13
18 187 ms 186 ms 187 ms 82.98.98.250
19 186 ms 185 ms 187 ms 212.19.42.26
20 186 ms 186 ms 186 ms duessel-c12-1.z12.netzquadrat.net [217.10.64.10]
21 186 ms 186 ms 186 ms www.sipgate.de [217.10.72.53]

Trace complete.
Click to expand...

And another 3 updates, seems latency is slowly increasing?
This morning around 186ms
At 14H30 around 230ms

Tracing route to www.sipgate.de [217.10.72.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 20 ms 20 ms 20 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 21 ms 19 ms 20 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 20 ms 20 ms 20 ms 41.164.52.40
6 20 ms 20 ms 20 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
7 163 ms 162 ms 162 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
8 168 ms 169 ms 169 ms if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
9 168 ms 169 ms 168 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 175 ms 176 ms 174 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 166 ms 166 ms 166 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 175 ms 174 ms 173 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 171 ms 171 ms 170 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 169 ms 169 ms 168 ms 195.219.83.102
15 214 ms 213 ms 211 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
16 215 ms 215 ms 218 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
17 208 ms 217 ms 215 ms te2-2.c102.f.de.plusline.net [212.162.24.58]
18 174 ms 194 ms 174 ms 82.98.102.13
19 184 ms 185 ms 183 ms 82.98.98.250
20 186 ms 186 ms 190 ms 212.19.42.26
21 177 ms 176 ms 180 ms duessel-c12-1.z12.netzquadrat.net [217.10.64.10]
22 228 ms 237 ms 243 ms www.sipgate.de [217.10.72.53]

Trace complete.


Tracing route to www.sipgate.de [217.10.72.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 21 ms 20 ms 20 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 35 ms 22 ms 20 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 21 ms 19 ms 20 ms 41.164.52.40
6 20 ms 20 ms 20 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
7 163 ms 163 ms 177 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
8 169 ms 169 ms 168 ms if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
9 168 ms 168 ms 167 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 174 ms 174 ms 174 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 166 ms 167 ms 165 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 175 ms 174 ms 174 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 171 ms 171 ms 171 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 168 ms 169 ms 169 ms 195.219.83.102
15 200 ms 200 ms 199 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
16 199 ms 200 ms 201 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
17 209 ms 209 ms 213 ms te2-2.c102.f.de.plusline.net [212.162.24.58]
18 215 ms 205 ms 216 ms 82.98.102.13
19 184 ms 188 ms 186 ms 82.98.98.250
20 193 ms 192 ms 197 ms 212.19.42.26
21 189 ms 191 ms 190 ms duessel-c12-1.z12.netzquadrat.net [217.10.64.10]
22 230 ms 232 ms 238 ms www.sipgate.de [217.10.72.53]

Trace complete.


Tracing route to www.sipgate.de [217.10.72.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 22 ms 20 ms 20 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 36 ms 19 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 20 ms 19 ms 19 ms 41.164.52.40
6 36 ms 20 ms 19 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
7 163 ms 162 ms 162 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
8 169 ms 175 ms 168 ms if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
9 168 ms 167 ms 167 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 176 ms 174 ms 174 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 166 ms 167 ms 167 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 174 ms 174 ms 174 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 170 ms 171 ms 171 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 168 ms 169 ms 168 ms 195.219.83.102
15 201 ms 200 ms 207 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
16 205 ms 206 ms 202 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
17 214 ms 220 ms 216 ms te2-2.c102.f.de.plusline.net [212.162.24.58]
18 225 ms 206 ms 207 ms 82.98.102.13
19 187 ms 190 ms 187 ms 82.98.98.250
20 204 ms 202 ms 202 ms 212.19.42.26
21 195 ms 197 ms 198 ms duessel-c12-1.z12.netzquadrat.net [217.10.64.10]
22 222 ms 220 ms 224 ms www.sipgate.de [217.10.72.53]

Trace complete.
 
SuperSport acting much better today, still get the odd dip.
Hopefully this gets better as we approach the weekend

a1f86d6dbb.png
 
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