Afrihost New Network Feedback - Part 2

AfriGuy · Aug 29, 2016

Icemanbrfc said:
Nope... The trace says otherwise, but i cant quite figure this out. While those results seem normal i get this

-snip

Have you tested with the Telkom guest account or another ISP to see if the results can be replicated?
There are no general issues on our end.

Icemanbrfc · Aug 29, 2016

router stats

Rickster · Aug 29, 2016

Icemanbrfc said:
router stats

Fast path? Lucky fish.

Icemanbrfc · Aug 29, 2016

AfriGuy said:
Have you tested with the Telkom guest account or another ISP to see if the results can be replicated?
There are no general issues on our end.

Busy testing with my TI account, and speedtest is exactly the same. In fact its struggling to do the speed test

AfriGuy · Aug 29, 2016

Icemanbrfc said:
Busy testing with my TI account, and speedtest is exactly the same. In fact its struggling to do the speed test

That'll rule out us as being the root cause then

Sounds like Telkom are still doing some work on your fault.

Icemanbrfc · Aug 29, 2016

AfriGuy said:
That'll rule out us as being the root cause then
Sounds like Telkom are still doing some work on your fault.

Il have to log the fault again. According to them all is good, according to me, all is not good

Icemanbrfc · Aug 29, 2016

10 mins to download a 15mb file off the play store *sigh*

AfriGuy · Aug 29, 2016

Icemanbrfc said:
Il have to log the fault again. According to them all is good, according to me, all is not good

Icemanbrfc said:
10 mins to download a 15mb file off the play store *sigh*

Is there still noise on your voice line?

Icemanbrfc · Aug 29, 2016

AfriGuy said:
Is there still noise on your voice line?

From what i can tell, no. That seems to be gone. As shown earlier, that stats look okay, but for some weired reason the speeds are terrible.

AfriGuy · Aug 29, 2016

Icemanbrfc said:
From what i can tell, no. That seems to be gone. As shown earlier, that stats look okay, but for some weired reason the speeds are terrible.

Fingers crossed the fault's resolved soon.

Icemanbrfc · Aug 29, 2016

AfriGuy said:
Fingers crossed the fault's resolved soon.

Thanks. Yeh ill get onto it again tomorrow.

standerr · Aug 29, 2016

The evening issues has still not been resolved. Latency much higher on Afrihost network and Android play store downloads still not running good.

9am on Afrihost

Code:

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    24 ms    21 ms    21 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    21 ms    21 ms    21 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    21 ms    23 ms    22 ms  optinet.ixp.capetown [196.10.140.145] 
  6    26 ms    23 ms    23 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33] 
  7    22 ms    25 ms    22 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
  8    21 ms    22 ms    22 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
  9    22 ms    22 ms    22 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 10    24 ms    23 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11    24 ms    24 ms    23 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    23 ms    23 ms    22 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

9pm on Afrihost

Code:

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    23 ms    21 ms    25 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    27 ms    20 ms    23 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    22 ms    23 ms    22 ms  optinet.ixp.capetown [196.10.140.145] 
  6    33 ms    45 ms    31 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33] 
  7   100 ms   141 ms   139 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
  8    39 ms    39 ms    38 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
  9    22 ms    23 ms    22 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 10    23 ms    22 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11    22 ms    24 ms    27 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    32 ms    34 ms    34 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

9pm on Telkom

Code:

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    21 ms    21 ms    21 ms  ipc-1-up.south.dsl.telkomsa.net [105.226.0.6] 
  4    22 ms    20 ms    21 ms  ipc-aggr-1.south.dsl.telkomsa.net [105.226.0.13] 
  5    21 ms    21 ms    21 ms  blv-pr-02-be200-vl1.net.telkomsa.net [105.226.0.54] 
  6    22 ms    21 ms    21 ms  ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138] 
  7    23 ms    22 ms    22 ms  optinet.ixp.capetown [196.10.140.15] 
  8    27 ms    23 ms    23 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1] 
  9    22 ms    21 ms    22 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
 10    63 ms    52 ms    64 ms  196.28.178.66 
 11    23 ms    22 ms    22 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 12    23 ms    23 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 13    23 ms    27 ms    22 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 14    22 ms    22 ms    23 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

NewBiks · Aug 29, 2016

Twitch unwatchable, Twitter slow.
Not even going to try and run updates.

Line usage for Twitch
http://puu.sh/qSWU7/81d78f4776.png

Blubiree · Aug 29, 2016

I've also been experiencing very sluggish browsing speeds and much slower than usual streaming speeds on youtube, netflix, amazon video, cnn, bloomberg, twitch (and fluctuating download speeds on a few gaming clients such as GoG and Battle.net) for the last 2 days. When I switch over to another account (WebAfrica or a 3G alternative), speeds are back to normal.

Speedtest.net takes a while to open, and when I am able to run tests (if the page doesn't time out while loading), it performs at about 10-45% capacity (1-4mb as opposed to the usual 9.5mb)

Looking at the line itself: there has been no packet loss when running tests, latency has been consistent and low, and I haven't experienced any line drops/desyncs. I've also played around with different DNS addresses, but it hasn't helped.

Dianysis · Aug 30, 2016

standerr said:
The evening issues has still not been resolved. Latency much higher on Afrihost network and Android play store downloads still not running good.

You on Business Uncapped, by any chance?

AfriFella · Aug 30, 2016

standerr said:

The evening issues has still not been resolved. Latency much higher on Afrihost network and Android play store downloads still not running good.

9am on Afrihost

Code:

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    24 ms    21 ms    21 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    21 ms    21 ms    21 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    21 ms    23 ms    22 ms  optinet.ixp.capetown [196.10.140.145] 
  6    26 ms    23 ms    23 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33] 
  7    22 ms    25 ms    22 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
  8    21 ms    22 ms    22 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
  9    22 ms    22 ms    22 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 10    24 ms    23 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11    24 ms    24 ms    23 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    23 ms    23 ms    22 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

9pm on Afrihost

Code:

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    23 ms    21 ms    25 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    27 ms    20 ms    23 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    22 ms    23 ms    22 ms  optinet.ixp.capetown [196.10.140.145] 
  6    33 ms    45 ms    31 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33] 
  7   100 ms   141 ms   139 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
  8    39 ms    39 ms    38 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
  9    22 ms    23 ms    22 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 10    23 ms    22 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11    22 ms    24 ms    27 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    32 ms    34 ms    34 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

9pm on Telkom

Code:

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    21 ms    21 ms    21 ms  ipc-1-up.south.dsl.telkomsa.net [105.226.0.6] 
  4    22 ms    20 ms    21 ms  ipc-aggr-1.south.dsl.telkomsa.net [105.226.0.13] 
  5    21 ms    21 ms    21 ms  blv-pr-02-be200-vl1.net.telkomsa.net [105.226.0.54] 
  6    22 ms    21 ms    21 ms  ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138] 
  7    23 ms    22 ms    22 ms  optinet.ixp.capetown [196.10.140.15] 
  8    27 ms    23 ms    23 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1] 
  9    22 ms    21 ms    22 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
 10    63 ms    52 ms    64 ms  196.28.178.66 
 11    23 ms    22 ms    22 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 12    23 ms    23 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 13    23 ms    27 ms    22 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 14    22 ms    22 ms    23 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

I can definitely see a spike on hop 7 during your evening test. Your 9am test looks fine. Were you experiencing issues yesterday morning which is why you included that result?

Are you currently working with our Critical Care Team?

AfriFella · Aug 30, 2016

NewBiks said:
Twitch unwatchable, Twitter slow.
Not even going to try and run updates.

Line usage for Twitch
http://puu.sh/qSWU7/81d78f4776.png

Are you using any specific DNS servers?

AfriFella · Aug 30, 2016

Blubiree said:
I've also been experiencing very sluggish browsing speeds and much slower than usual streaming speeds on youtube, netflix, amazon video, cnn, bloomberg, twitch (and fluctuating download speeds on a few gaming clients such as GoG and Battle.net) for the last 2 days. When I switch over to another account (WebAfrica or a 3G alternative), speeds are back to normal.

Speedtest.net takes a while to open, and when I am able to run tests (if the page doesn't time out while loading), it performs at about 10-45% capacity (1-4mb as opposed to the usual 9.5mb)

Looking at the line itself: there has been no packet loss when running tests, latency has been consistent and low, and I haven't experienced any line drops/desyncs. I've also played around with different DNS addresses, but it hasn't helped.

Would you be able to post some of these test results for me to have a look at? You're describing issues with a wide range of protocols that shouldn't all be affected at the same time, even if your account is being shaped (assuming you're on Uncapped).

Which DNS servers are you using?

Icemanbrfc · Aug 30, 2016

A little better on my side. Torrents were up at around 400kb/s and i could stream Youtube on around the 480p setting.

AfriGenie · Aug 30, 2016

Icemanbrfc said:
A little better on my side. Torrents were up at around 400kb/s and i could stream Youtube on around the 480p setting.

Yay for progress! I'm sure your connection will be back to normal shortly!

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Afrihost New Network Feedback - Part 2

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