Afrihost New Network Feedback - Part 3

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extreme packet loss.jpg
So much packet loss at that hop.

At the same time:
Code: 
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=20ms TTL=62
Reply from 155.239.255.250: bytes=32 time=20ms TTL=62
Reply from 155.239.255.250: bytes=32 time=22ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=27ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62

Ping statistics for 155.239.255.250:
    Packets: Sent = 917, Received = 917, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 68ms, Average = 22ms

And again, more problems. That's 4 major problems in a week.
 
And still constant 10%.
Net useless for gaming, random page loads on international pages, etc.
Absolutely lovely.
 
Johnatan56 said:
View attachment 409178
So much packet loss at that hop.

At the same time:
Code: 
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=20ms TTL=62
Reply from 155.239.255.250: bytes=32 time=20ms TTL=62
Reply from 155.239.255.250: bytes=32 time=22ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=27ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62

Ping statistics for 155.239.255.250:
    Packets: Sent = 917, Received = 917, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 68ms, Average = 22ms

And again, more problems. That's 4 major problems in a week.
Click to expand...

Johnatan56 said:
View attachment 409186
Click to expand...

Johnatan56 said:
View attachment 409186
View attachment 409188
Notice that bras.afrihost.com does not go above 37ms (once) else stable 21.
Click to expand...

Johnatan56 said:
And still constant 10%.
Net useless for gaming, random page loads on international pages, etc.
Absolutely lovely.
Click to expand...

How are those results translating into your gaming performance? What sort of latency are you seeing in-game?
 
vienna_at.jpg
I see the same problem

Ping has started…

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=20.329 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=20.082 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=20.010 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=19.895 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=20.333 ms
64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=19.561 ms
64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=19.769 ms
64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=20.502 ms
64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=20.507 ms
64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=19.897 ms

--- bras.afrihost.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 19.561/20.089/20.507/0.304 ms
 
Last edited:
kohlhtor said:
View attachment 409202
I see the same problem

Ping has started…

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=20.329 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=20.082 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=20.010 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=19.895 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=20.333 ms
64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=19.561 ms
64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=19.769 ms
64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=20.502 ms
64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=20.507 ms
64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=19.897 ms

--- bras.afrihost.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 19.561/20.089/20.507/0.304 ms
Click to expand...

How is your actual experience? Are you seeing packet loss on a streaming or VOIP service? Any issues with online games?
 
AfriGenie said:
How are those results translating into your gaming performance? What sort of latency are you seeing in-game?
Click to expand...

Look at the first screen shot. 200 ping, then 1.2k, then 800, then 200 for a sec after people teleport, back to 1k, repeat.
Still:
www.vienna.at.png
 
speed test to job on 40mb vddl line
Last Result:
Download Speed: 24897 kbps (3112.1 KB/sec transfer rate)
Upload Speed: 2837 kbps (354.6 KB/sec transfer rate)
Latency: 84 ms
Jitter: 8 ms
1/3/2017, 8:19:21 PM
 
Speedtest London Saix Afrihost
Last Result:
Download Speed: 17573 kbps (2196.6 KB/sec transfer rate)
Upload Speed: 2710 kbps (338.8 KB/sec transfer rate)
Latency: 231 ms
Jitter: 10 ms
1/3/2017, 8:21:52 PM

Test with webafrica
Last Result:
Download Speed: 26944 kbps (3368 KB/sec transfer rate)
Upload Speed: 2741 kbps (342.6 KB/sec transfer rate)
Latency: 182 ms
Jitter: 18 ms
1/3/2017, 8:28:18 PM
 
Last edited:
@Afriman

Can you please explain how my account was changed to a shaped capped account? I dont remember even asking or agreeing to it? I thought it would remain unshaped unless I specifically asked for it to be changed. Now I have went into my clientzone and changed it to unshaped but I have to wait till 01/02/2017 for it to take effect. *not happy*
 
iceman23 said:
@Afriman

Can you please explain how my account was changed to a shaped capped account? I dont remember even asking or agreeing to it? I thought it would remain unshaped unless I specifically asked for it to be changed. Now I have went into my clientzone and changed it to unshaped but I have to wait till 01/02/2017 for it to take effect. *not happy*
Click to expand...

Doesn't make a difference, I'm on the unshaped one and still have issues.
 
iceman23 said:
@Afriman

Can you please explain how my account was changed to a shaped capped account? I dont remember even asking or agreeing to it? I thought it would remain unshaped unless I specifically asked for it to be changed. Now I have went into my clientzone and changed it to unshaped but I have to wait till 01/02/2017 for it to take effect. *not happy*
Click to expand...

In most cases your account would have stayed on the Double Data option, on the mail explaining the changes you would have had the option to change to the Unshaped Capped account.
 
AfriGenie said:
I'm not sure how you get to that assumption based on those test results. Where is the server located that you ran the test to?
Click to expand...

My Shaped Capped is performing just as good as the unshaped one. No complaints so far. Netflix streaming well during peak hours. Just one question afriman, does afrihost plus allow data rollover? And for how long?
 
still.jpg
EDIT:
I am the only person on my line, 20-21ms ping to bras.afrihost.com during these speedtests with the exception of the upload portion due to the nature of ADSL.
This is within Cape Town to Vox server.
5934376946.png
CellC, ping improvement, still high for local though.
5934382519.png
 
Last edited:
Hi Afrihost people,

I am in Pretoria and am on a capped (now shaped) account (2Mbps). As of yesterday, 2 January, i was experiencing terrible latency, upto 1300 s when i ran a speed test. I complained on twitter, but no one was available, i only got a response this morning. The complaints being result on this forum are similar to what i was getting. SO i moved to my back up account with webafrica and i am not experiencing such problems. Please do let me know when you have figured out what the hell is going on then i can come back. I have been a loyal member for quite some time, and i wouldnt want to take drastic measures due to this latest shaping thats being implemented.

Regards,

Me
 
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