Afrihost New Network Feedback - Part 3

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AfriFella said:
It's definitely an international hop. :) The naming of these routers can often be a little misleading and it's always best to look at the IP addresses instead. What's shown in your initial trace on hop 9 is where the packet is coming from, not where the packet ended up.
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Maybe it's because hop 8 (local, 41.206.*.*) and 10 (41.206.*.*) both have that local feel about them :) Doesn't bother me though, just wanted to make sure that my traffic don't spent time down in the 'Problem South' :D
 
Isengard said:
I think the bigger problem here is the lack of feedback to your clients. As far as I can tell this thread is the only place that you have communicated that there was an issue in the south.
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Not everybody in the South were experiencing issues, thus it has to be handled on a case by case basis. It's pointless sending out a mass notice, only to stress those who are not having issues. Unless there is a complete outage, it's silly saying there are issues when not everybody is having them. They could perhaps word in such, saying certain users might be affected, rather than smack a notice indicating a problem.
 
AfriFella said:
Good morning everyone (and specifically our clients in the South) Our network team started implementing changes on the network in the South from last night and are currently monitoring performance. :) I'd like to encourage everyone to continue testing and send me feedback from today onward which I'll relay directly to the team. :)
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Would you mind being more specific on the changes made? I'm still experiencing the same spikes in latency and I just finished downloading iOS app updates which ran between 3-4Mbps which is 1/5 my line speed.
 
what time is free data from afrihost? I have 30gb that I am struggling to finish because the free time data is when most my usage is.
 
AfriFella said:
Good morning everyone (and specifically our clients in the South) Our network team started implementing changes on the network in the South from last night and are currently monitoring performance. :) I'd like to encourage everyone to continue testing and send me feedback from today onward which I'll relay directly to the team. :)
Click to expand...

Props where props is due, Twitch is running much better now.

7cade86ba8.jpg c9b3f214b3.png
 
DeathStrike said:
what time is free data from afrihost? I have 30gb that I am struggling to finish because the free time data is when most my usage is.
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Free-Time runs between 00h00and 18h00. As of the 1st of February the Free-Time promotion is coming to an end. All of our Capped Clients will still receive the After-Hours data between 00h00 and 08h00.
 
Davedes said:
Would you mind being more specific on the changes made? I'm still experiencing the same spikes in latency and I just finished downloading iOS app updates which ran between 3-4Mbps which is 1/5 my line speed.
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How often are you seeing the latency spikes? Are there any other services that don't seem to be running at full speed at the moment?
 
AfriFella said:
We always do our best to prioritise this. But it really depends on various things such as your DNS, gaming protocols and the server you're connecting to. If you give me a little more detail around this (maybe over PM) I'll do my best to assist you. :)
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I use Default DNS settings on my router, ie you guys. The server is international (London). Here is a MTR attached. (I'm on a capped package)


Untitled.png
 
Last edited:
Shaun108 said:
I use Default DNS settings on my router, ie you guys. The server is international (London). Here is a MTR attached. (I'm on a capped package)


View attachment 414350
Click to expand...

Thanks! The latency on the MTR looks okay at the moment, how long do the fluctuations in latency last when it occurs? Would you be able to run another MTR when you start experiencing the spikes?
 
I can confirm things have not improved in CT, just after 9pm and it start going tits up again.

Web Africa
Tracing route to e9221.e2.akamaiedge.net [88.221.244.171]
over a maximum of 30 hops:

1 * * * Request timed out.
2 12 ms 12 ms 12 ms 196.38.75.82
3 15 ms 14 ms 15 ms 196.38.75.81
4 12 ms 12 ms 14 ms 196.35.115.136
5 12 ms 13 ms 13 ms mi-za-cpt-p7-te0-0-0-0.ip.isnet.net [168.209.6.12]
6 30 ms 29 ms 31 ms 168.209.100.101
7 34 ms 30 ms 49 ms csw5-pkl-te1-7.ip.isnet.net [196.26.0.188]
8 47 ms 40 ms 46 ms 197.96.177.148
9 30 ms 29 ms 29 ms a88-221-244-171.deploy.akamaitechnologies.com [88.221.244.171]

Trace complete.
Click to expand...

Afrihost
Tracing route to e9221.e2.akamaiedge.net [88.221.244.171]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 14 ms 13 ms 13 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 13 ms 12 ms 11 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 12 ms 13 ms 12 ms 41.164.52.40
6 134 ms 116 ms 113 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
7 170 ms 170 ms 171 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
8 177 ms 180 ms 179 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
9 168 ms 167 ms 167 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 154 ms 155 ms 180 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 213 ms 232 ms 160 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 166 ms 190 ms * if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 163 ms 171 ms 174 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 175 ms 188 ms 168 ms 195.219.83.102
15 167 ms 166 ms 166 ms ae-115-3501.edge3.London1.Level3.net [4.69.166.130]
16 230 ms 229 ms 219 ms INTERNET-SO.edge3.London1.Level3.net [195.50.124.34]
17 177 ms 178 ms 176 ms core2b-pkl-pos-0-0-5-0.ip.isnet.net [168.209.201.66]
18 175 ms 177 ms * csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
19 191 ms 201 ms 183 ms 197.96.177.148
20 184 ms 190 ms 179 ms a88-221-244-171.deploy.akamaitechnologies.com [88.221.244.171]
Click to expand...

That's a lot of extra hops, but even ignoring that - the 6th hop is still in CT but 134ms?
 
Some feedback:

The local latency issues arising from routers 'cpt-rx2.ip.adsl.co.za' and 'cpt-net1.ip.adsl.co.za' appears to have been resolved as you will see in the below trace to Twitch LHR:

rbkVaGl.png


However, there are still some latency issues on other routers, locally and internationally, see traces below:

Imgur - Hop 7
0UlUOXm.png


Twitch HLS Video Stream - Hop 7
c7LJgLr.png


Akamai - Hop 7
zbNZujW.png


CSGO (local) - Hop 9 (MWEB peering issue?)
pXkXXrR.png


WebAfrica to CSGO (same server for comparison)
3JwOSHl.png


Just for further information, ping to bras
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms
Click to expand...

All of these tests were performed during peak hours 6:00 PM to 11:00 PM
 
Last edited:
Isengard said:
I can confirm things have not improved in CT, just after 9pm and it start going tits up again.

Web Africa


Afrihost


That's a lot of extra hops, but even ignoring that - the 6th hop is still in CT but 134ms?
Click to expand...

It looks like one test is going local and the other is international. I think the labelling of the routers may be confusing, but when you jump from 20ms to 130ms, you've left the country (if everything is working as it should).
 
DeatheCore said:
Some feedback:

The local latency issues arising from routers 'cpt-rx2.ip.adsl.co.za' and 'cpt-net1.ip.adsl.co.za' appears to have been resolved as you will see in the below trace to Twitch LHR:

SNIP

Just for further information, ping to bras


All of these tests were performed during peak hours 6:00 PM to 11:00 PM
Click to expand...

I'm seeing consistent destination latency at values we'd be pretty happy with. IT's always possible that one hop will respond slower based on how busy that router is - some are obviously going to do more work than others at times.

Did you feel that your experience was poor or are you posting based poorly on the trace results?
 
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