Afrihost New Network Feedback - Part 3

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Davedes said:
What's happening in this situation is I'm paying for a 20Mbps unshaped capped account and getting speeds less than a 1/4 or less my line speed throughout the month due to your capacity issues during peak periods.

Refer back to all my posts and screen shots throughout the month for proof.

I don't see why myself or any other person that's affected paying for an unshaped account should pay full price because AH ran out of capacity.
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I'm not disputing the experience that you've had, but I'm not in a position to say if anything like you are requesting is possible. :(

I can follow-up with the Team and see if there is anything that we can do, but I cannot promise that this will be the case.
 
Another pointless evening to "have" internet. Thank goodness at least Google and whatsapp still works
 
Some traces:

Afrihost site
yxaHTly.png


YouTube
BbB2k7c.png


CSGO
oRKyi3S.png


Twitch video stream
jjpy5bP.png


Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms
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Isengard said:
Knowing that the south region is completely borked at the moment, how about updating this page to reflect?

https://www.afrihost.com/site/network_status#tabs
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From https://www.naschenweng.info/2015/10/15/afrihost-fined-adsl-network-problems/

The adjudicator for ISPA ordered that Afrihost must make it clear on its websites that the company is experiencing technical difficulties, and that its products may not meet the offered service levels at this time.

“This information should be communicated upfront on the website, and proactively to each existing and potential customer until such time as these issues are resolved,” said ISPA.

The adjudicator imposed a suspended fine of R50,000 that will be enforced should Afrihost be found in breach of this clause in the next 24 months.
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I think someone's playing with fire... I believe AH is in breach of their suspended fine. :whistle:
 
I would like to ask a question and would like a honest question back from anyone at Afrihost please. I am not one to jump between ISP's to much hassle but the issues with the network is even making me g..vol now. Last night the network just tanked, latency high and dail-up speeds.

Honestly now around when will the upgrades be done. I dont think we are asking for the exact date and time but just an indication as to when it will be done. In the next month or two or three?

When you play open cards most times people wont give you flack especially when you a service provider.
 
Dan C said:
We have lots of roadworks here in the Eastern Cape. Maybe it's all those stop and go's :p
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Besides those hops, it's pretty good. Probably just that naughty videos you stream which increases the latency and whatever else on those hops :D
 
Good morning everyone (and specifically our clients in the South) Our network team started implementing changes on the network in the South from last night and are currently monitoring performance. :) I'd like to encourage everyone to continue testing and send me feedback from today onward which I'll relay directly to the team. :)
 
jdido87 said:
I would like to ask a question and would like a honest question back from anyone at Afrihost please. I am not one to jump between ISP's to much hassle but the issues with the network is even making me g..vol now. Last night the network just tanked, latency high and dail-up speeds.

Honestly now around when will the upgrades be done. I dont think we are asking for the exact date and time but just an indication as to when it will be done. In the next month or two or three?

When you play open cards most times people wont give you flack especially when you a service provider.
Click to expand...
cda0d65818b8c8a0edb7b6b365d77be1.gif
 
jdido87 said:
I would like to ask a question and would like a honest question back from anyone at Afrihost please. I am not one to jump between ISP's to much hassle but the issues with the network is even making me g..vol now. Last night the network just tanked, latency high and dail-up speeds.

Honestly now around when will the upgrades be done. I dont think we are asking for the exact date and time but just an indication as to when it will be done. In the next month or two or three?

When you play open cards most times people wont give you flack especially when you a service provider.
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Sorry to hear about your poor experience last night, jdido8. :( Our Network Team have started implementing fixes from last night and are already reporting improvements. :) Please feel free to report back on your experience tonight and we'll be sure to pass it onto our Team.
 
AfriFella said:
Sorry to hear about your poor experience last night, jdido8. :( Our Network Team have started implementing fixes from last night and are already reporting improvements. :) Please feel free to report back on your experience tonight and we'll be sure to pass it onto our Team.
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I think the bigger problem here is the lack of feedback to your clients. As far as I can tell this thread is the only place that you have communicated that there was an issue in the south.
 
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