Afrihost - Pure Fibre Feedback Thread

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wingnut771 said:
@AfriMan
has this problem where connection disconnects from hop 3 randomly been reported to vumatel yet, moseley area durban? I see people on cool ideas complaining of the same thing. Been happening since 2 Aug. Been complaining and posting screenshots here for as long. Would like to see some acknowledgement from vuma, but as we all know, we have to go through the isp.
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Definitely looks pretty weird - I can report, but it's going to be best to log as a fault with your username, etc, so that we can troubleshoot and help them pinpoint a specific issue.

Please drop me a PM, and then let me log that fault for you.
 
hungrymamba said:
@AfriMan I noticed something unusual lately, each time I get home from work, I have to restart the router to get internet on my android box to stream stuff... Is that normal?
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Doesn't sound normal - I guess it depends on how you have your WiFi setup, and your android box features etc.

We'd have to look at your specific setup to offer advice. I generally never have to do that with my Android TV setup, but I find that occasionally Plex loses it's brain and then I have to reboot my device.

What's the signal strength on the device (for WiFi)?
 
AfriMan said:
Doesn't sound normal - I guess it depends on how you have your WiFi setup, and your android box features etc.

We'd have to look at your specific setup to offer advice. I generally never have to do that with my Android TV setup, but I find that occasionally Plex loses it's brain and then I have to reboot my device.

What's the signal strength on the device (for WiFi)?
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Thank you for the response - turns out it is a known issue with my specifc TV box, a technician will come fix it.. The Wi-Fi signal strength is good.
 
on
AfriMan said:
Definitely looks pretty weird - I can report, but it's going to be best to log as a fault with your username, etc, so that we can troubleshoot and help them pinpoint a specific issue.

Please drop me a PM, and then let me log that fault for you.
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thanks, pm sent.
 
@AfriMan please can you assist me to just get a fibre line with you guys as I've been trying for the past two days to get my ID verified and keep getting told my ClientZone Access is disabled and account terminated. I haven't even signed up yet for a line, I've just started ordering one how can my account already be terminated and ClientZone access disabled? I've sent my ID through on two occasions but keep getting told my account is terminated. Can you assist me?
 
GlassMirror said:
@AfriMan please can you assist me to just get a fibre line with you guys as I've been trying for the past two days to get my ID verified and keep getting told my ClientZone Access is disabled and account terminated. I haven't even signed up yet for a line, I've just started ordering one how can my account already be terminated and ClientZone access disabled? I've sent my ID through on two occasions but keep getting told my account is terminated. Can you assist me?
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Sounds like you may have had an old product linked to that email address.

Can you send me your ClientZone username over PM? I'll get this sorted out for you if I can :)
 
donvilla07 said:
Had my fibre installed last week - really happy with it.
Not sure why the high ping though :unsure:
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That's awesome.

As @cavedog mentioned, a traceroute will tell us a lot about where the latency originates. If the traceroute looks normal, we should try something like MTR or pingplotter where we run multiple traces and see if there is intermittent latency at a specific stage. Based on the outcome, we can then eliminate possible causes of latency.
 
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